Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
The Premom Terms of Service require users to agree to binding individual arbitration (risk_flags-1) and waive certain types of damages (risk_flags-2), limiting their legal recourse. The company is not liable for medical advice provided by third-party consultants (risk_flags-3). Easy Healthcare can terminate accounts without notice (risk_flags-4), and AI-generated responses may be unreliable (risk_flags-5). The company disclaims responsibility for the accuracy of third-party information and does not guarantee HIPAA compliance (risk_flags-7). The service collects a broad range of personal and health data, including biometric and sensor data (data_use-1), and tracks all user activities (data_use-2). Sharing account credentials can expose health information. Consultation cancellations incur penalties within 24 hours (cancellation_renewal-1), and fees for the PCOS Pro Program are non-refundable (cancellation_renewal-2). Easy Healthcare can unilaterally change terms at any time (gotchas-1), and the service explicitly states it does not provide medical advice (gotchas-2).
88% confidence
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Risk Flags
6 findings
Critical issues and red flags that may indicate significant risks to the user, including arbitration clauses, waivers of rights, and limitations of liability.
Not clearly stated: The document specifies that the software is licensed and not sold, and Easy Healthcare retains all rights, title, and interest to the software, including intellectual property rights. However, it does not explicitly state that users have no ownership rights over data or content they create within the software. It states the content and Data that you store in the Software is restricted and protected by a password created and selected by you.
high95% confidence
Mandatory Arbitration
Users are required to settle disputes through binding individual arbitration.
Why it matters: Users lose their right to resolve disputes in court, including through a jury trial or class action.
ARBITRATION: In the interest of resolving disputes between you and the Company in an expedient and cost-effective manner, and to the fullest extent permitted under applicable law, you and the Company agree that any dispute, claim or controversy arising out of or relating to this Agreement (collectively, “Disputes”) shall be settled by binding individual arbitration under the Consumer Arbitration Rules of the American Arbitration Association (the “AAA Rules”) then in effect, except as modified in this Agreement.
Dispute Resolution and Arbitration, paragraph 2 · Citation strength: strong
high95% confidence
Waiver of Incidental, Special, Consequential, or Punitive Damages
Users waive and agree not to assert claims against Easy Healthcare for incidental, special, consequential, or punitive damages.
Why it matters: Users may not be able to recover certain types of damages, such as for loss or corruption of data, service interruptions, or lost profits, even if they knew or were advised of the possibility of such damages.
YOU FURTHER WAIVE AND AGREE NOT TO ASSERT AGAINST EASY HEALTHCARE ANY INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR INDIRECT DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OR CORRUPTION OF DATA OR PROGRAMS, SERVICE INTERRUPTIONS AND PROCUREMENT OF SUBSTITUTE SERVICES, LOSS OF PROFITS, LOSS OF GOODWILL, LOSS OF USE, OR OTHER INTANGIBLE LOSSES, EVEN IF YOU KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, IN EACH CASE, ARISING OUT OF OR RELATING TO (i) THE USE OR INABILITY TO USE THE SERVICES OR (II) THE CONDUCT OF YOU OR ANY OTHER REGISTERED USER IN CONNECTION WITH THE USE OF THE SERVICES.
Company Not Liable for Medical Advice from Providers
Neither Easy Healthcare nor its partners are liable for any information, education, or advice obtained from a provider through the services.
Why it matters: Users acknowledge that reliance on any providers or information is solely at their own risk and they assume full responsibility for all associated risk.
Neither Easy Healthcare nor any of its licensors or suppliers or any third parties who promote the Services or provide you with a link to the Services shall be liable for any information, education or advice you obtain from a provider via the services nor for any information obtained from the services. Any information, education or advice is provided in the provider’s sole discretion and is not the responsibility of easy healthcare. YOU ACKNOWLEDGE YOUR RELIANCE ON ANY PROVIDERS OR INFORMATION PROVIDED BY OR THROUGH THE SERVICES IS SOLELY AT YOUR OWN RISK AND YOU ASSUME FULL RESPONSIBILITY FOR ALL RISK ASSOCIATED THEREWITH.
Changes to Terms, paragraph 31 · Citation strength: strong
medium90% confidence
Account Termination Without Notice
Easy Healthcare reserves the right to immediately suspend or terminate a user's account and access to services without notice.
Why it matters: Users may lose access to their account and services without prior warning if Easy Healthcare believes they have violated the Terms.
Easy Healthcare reserves the right to immediately suspend or terminate your Account and access to the Services without notice if Easy Healthcare believes you violated these Terms.
The services may involve interactions with software programs that utilize artificial intelligence and natural language processing, and the results generated by such programs may be unreliable.
Why it matters: Users are advised that AI-generated responses may not be accurate or reliable and should not be relied upon for medical advice, diagnosis, or treatment.
You acknowledge and agree that using our Services may involve interactions with software programs that utilize artificial intelligence and natural language processing to respond to your questions through our chat or email platforms and that the results generated by such program may be unreliable. You further acknowledge that such programs do not offer and should not be relied upon for any medical advice, diagnosis, or treatment services.
Changes to Terms, paragraph 14 · Citation strength: strong
medium90% confidence
No HIPAA Compliance Warranty
Easy Healthcare makes no representation or warranty that the software complies with HIPAA regulations.
Why it matters: Users' health information may not be protected under HIPAA standards when using the software.
EASY HEALTHCARE MAKES NO REPRESENTATION OR WARRANTY THAT THE SOFTWARE COMPLIES WITH HIPAA REGULATIONS.
Practices and policies around the collection, processing, sharing, and control of user data, including personally identifiable information and health data.
Not clearly stated: The policy mentions that Data is transmitted to Easy Healthcare and Consultants, and users consent to collection, use, storage, processing, and disclosure as described in the Privacy Policy. However, it does not detail specific data retention periods or explicit controls users have over their collected data beyond uninstalling the app.
medium95% confidence
Broad Data Collection
The services permit users to report a wide range of personal information and health data.
Why it matters: The collected data includes demographics, self-reported medical history, biometric data, psychosocial data, social media accounts, authentication information, inventory of installed applications, phonebook or contact data, and microphone and camera sensor data.
The Services permit you to report personal information and health data, including but not limited to demographics, self-reported medical history, biometric data, psychosocial data, social media accounts, authentication information, inventory of installed applications on your device, phonebook or contact data, microphone and camera sensor data, and other information that you can link with the App (collectively, the “Data”)
Changes to Terms, paragraph 6 · Citation strength: strong
medium95% confidence
All Activities Tracked
Users understand and agree that all of their activities within the Services will be tracked.
Why it matters: The company collects information about every action users take within the application.
You understand and agree that all of your activities within the Services will be tracked.
Changes to Terms, paragraph 13 · Citation strength: strong
Cancellation & Renewal
3 findings
Terms related to how users can cancel subscriptions, policies on automatic renewals, and refund conditions.
Not clearly stated: The document explicitly states that the PCOS Pro Program does not offer automatic renewal and users must manually repurchase. It does not mention automatic renewal for other services or subscriptions.
medium90% confidence
Consultation Cancellation Policy
Users may cancel or reschedule an appointment for a consultation up to 24 hours before the scheduled time.
Why it matters: Cancellations or rescheduling after this point, as well as no-shows, will result in a subtraction of the originally scheduled time from the user's call credit.
You may cancel or reschedule an appointment up to 24 hours before the scheduled time. Cancelations or rescheduling after that point, as well as no-shows, lead to a subtraction of the originally scheduled time from your call credit.
Changes to Terms, paragraph 29 · Citation strength: strong
medium90% confidence
PCOS Pro Program Fees are Non-Refundable
Fees paid for the PCOS Pro Program are non-refundable, except where required by applicable law.
Why it matters: Users will not receive refunds for temporary interruptions, modifications, or discontinuation of features within the program, or voluntary account termination/loss of access due to violation of terms.
You acknowledge and agree that the PCOS Pro Program is a prepaid digital service and that all fees paid for the service are non-refundable, except where otherwise required by applicable law. To the maximum extent permitted by law, refunds will not be provided under circumstances including, but not limited to: (a) temporary interruption or unavailability of the Program features due to maintenance or technical issues; (b) modifications, updates, or discontinuation of certain features or content within the Program; or (c) your voluntary termination of your account or loss of access resulting from a violation of these Terms.
In addition to the general refund policy:, paragraph 13 · Citation strength: strong
low90% confidence
Consultation Fees May Increase
Users acknowledge and agree that fees for consultations may increase at any time.
Why it matters: The cost of consultations can change without direct notice, potentially leading to unexpected charges.
You acknowledge and agree that fees for consultations may increase at any time.
Clauses that might be overlooked but can have significant implications for users, such as unilateral changes to terms, disclaimers of medical advice, or specific user responsibilities.
Not clearly stated: The document mentions third-party software components and their 'as is' provision but does not explicitly state that users are responsible for ensuring the compatibility of the software with their devices, beyond being responsible for the software, hardware, and Internet service needed to access and use the Services.
medium90% confidence
Unilateral Changes to Terms of Service
Easy Healthcare reserves the right to add, remove, or modify any portion of these Terms at any time, with changes effective immediately.
Why it matters: Users are obligated to check the Terms for changes, and continued use of the services after changes are posted indicates acceptance.
Easy Healthcare reserves the right to add, remove, or modify any portion of these Terms at any time. You are obligated to check these Terms for any changes or modifications thereto. Changes and modifications to these Terms will be effective immediately. Your continued use of the Services after the changes have been posted indicate that you agree to and accept these changes.
Changes to Terms, paragraph 1 · Citation strength: strong
low95% confidence
No Medical Advice Provided by Service
Premom is not a licensed medical care provider and is not intended to replace professional medical advice, diagnose, offer any medical advice, diagnosis, or treatments.
Why it matters: Users should always consult a physician for medical questions or concerns, as the service is for informational purposes only.
WE ARE NOT A LICENSED MEDICAL CARE PROVIDER AND PREMOM IS NOT INTENDED TO REPLACE PROFESSIONAL MEDICAL ADVICE, DIAGNOSE, OFFER ANY MEDICAL ADVICE, DIAGNOSIS, OR TREATMENTS, OR SERVE AS A BIRTH CONTROL METHOD OR CONTRACEPTION.
Safeguards and commitments that benefit users, such as clear data deletion policies, explicit refund eligibility, or strong user control over their information.
Not clearly stated: The document states that if a user is under 18, their parent or guardian must review and accept the terms, but it does not explicitly detail any specific protections or non-collection policies for minors' data beyond this requirement. It also outlines refund policies for specific programs but lacks a general, comprehensive refund policy for all products/services.
Protection95% confidence
Ability to Stop Data Collection by Uninstalling
Users can stop all collection of information by the App by uninstalling it.
Why it helps: This provides users with a direct and simple method to cease data collection if they no longer wish to use the service.
You can stop all collection of information by the App by uninstalling it. You may use the standard uninstall processes available as part of your mobile device or via the App Platform (as defined herein).
Changes to Terms, paragraph 26 · Citation strength: strong
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