ElevenLabs
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Source provenance
Verified official sourceSnapshot hash daffde49083a463b5dcd2c838cd9fb55783da33cedb8783b991a91ca23541071
Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
The terms include several issues that may negatively impact users. Your disputes must be resolved through mandatory arbitration, and you waive your right to participate in class action lawsuits (risk_flags-1, risk_flags-2). If your account is terminated, you will forfeit all unused credits, including prepaid credits, without a refund (risk_flags-3, risk_flags-4). ElevenLabs has broad discretion to remove your content and terminate your access with or without notice (risk_flags-5). You grant ElevenLabs an irrevocable license to use your content, including your voice, for service improvement and new product development (risk_flags-6). ElevenLabs may use your personal data for a variety of its own business purposes (data_use-1). Subscriptions auto-renew at current fees, and prices can change; you must cancel at least 7 days before changes take effect to avoid higher charges (cancellation_renewal-1). No refunds are provided for early cancellation of recurring subscriptions (cancellation_renewal-2).
90% confidence
Critical terms that can lead to significant, often irreversible, harm.
This agreement includes a mandatory arbitration clause, which requires you to resolve disputes with ElevenLabs through arbitration instead of court.
Why it matters: You waive your right to pursue disputes or claims and seek relief in a court of law and to have a jury trial.
SECTION 12 INCLUDES AN AGREEMENT TO ARBITRATE WHICH REQUIRES, WITH LIMITED EXCEPTIONS, THAT ALL DISPUTES BETWEEN YOU AND ELEVENLABS SHALL BE RESOLVED BY BINDING AND FINAL ARBITRATION.
The agreement includes a class action waiver, meaning you can only pursue claims against ElevenLabs on an individual basis, not as part of a class action lawsuit.
Why it matters: You waive your right to participate in a class action lawsuit or class-wide arbitration.
SECTION 12 ALSO CONTAINS A CLASS ACTION AND JURY TRIAL WAIVER. PLEASE READ SECTION 12 CAREFULLY. UNLESS YOU OPT OUT OF ARBITRATION WITHIN THIRTY (30) DAYS AS SET FORTH IN SECTION 12: (1) YOU WILL ONLY BE PERMITTED TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF AGAINST ELEVENLABS ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION
If your account is closed or terminated, you will forfeit all unused credits related to the services.
Account termination without notice
Why it matters: You will lose any remaining credits, including character credits, if your account is closed or terminated.
If your account is closed or terminated, you will forfeit all unused credits related to our Services (including character credits) associated with your account.
If your account is suspended or terminated for any reason, any unused Prepaid Credits will be forfeited without a refund, unless required by law.
Account termination without notice
Why it matters: You will lose the value of any Prepaid Credits if your account is suspended or terminated, with no refund.
Upon suspension or termination of your Account for any reason, including under Section 14, any unused Prepaid Credits remaining in your Account will be forfeited without refund, except where required by applicable law.
ElevenLabs may delete or remove content, or refuse to post content at any time and for any reason with or without notice, including for violations of applicable law or the Terms. They may also terminate or suspend your access to all or part of the Services, temporarily or permanently, if content is reasonably likely, in their sole determination, to violate applicable law or the Terms.
Why it matters: Your content can be deleted or access to services can be suspended or terminated without prior notice, at the sole discretion of ElevenLabs.
(i) delete or remove Content or refuse to post any Content at any time and for any reason with or without notice, including for any violations of applicable law or these Terms;
You grant ElevenLabs a perpetual and irrevocable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly or otherwise perform and display your content to provide and improve services, and develop new services and products.
Why it matters: ElevenLabs obtains a permanent, non-withdrawable license to fully use your content, including your voice, for their services and product development, without requiring further permission.
ou hereby grant to ElevenLabs a license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly or otherwise perform and display, and use
How the company collects, uses, and shares your personal information.
ElevenLabs may process personal data related to the operation, support, or use of their services for their own business purposes.
Why it matters: Your personal data may be used by ElevenLabs for purposes like billing, account management, data analysis, benchmarking, technical support, product development, research and development of AI models, improvement of systems and technologies, and legal compliance.
You acknowledge that ElevenLabs may process personal data relating to the operation, support, or use of our Services for our own business purposes, such as billing, account management, data analysis, benchmarking, technical support, product development, research and development of its AI models, improvement of its systems and technologies, and compliance with law.
If you choose to make any of your information publicly available through the Services or otherwise, you do so at your own risk.
Why it matters: You bear the risk if you make personal information public via the services.
If you choose to make any of your information publicly available through the Services or otherwise, you do so at your own risk.
Terms related to subscription management, renewals, and cancellations.
Subscriptions automatically renew at the then-current fee, and ElevenLabs may change prices at any time. If you do not agree to price changes, you must cancel at least 7 days before they take effect.
Auto-renewal / negative-option billingUnilateral price changes
Why it matters: Your subscription will automatically renew at the current price, which could be higher, unless you cancel within at least 7 days of a price change notification.
IF YOU SUBSCRIBE TO ANY FEATURE OR FUNCTIONALITY OF THE SERVICES FOR A TERM (THE “INITIAL TERM”), THEN YOUR SUBSCRIPTION WILL BE AUTOMATICALLY RENEWED FOR ADDITIONAL PERIODS OF THE SAME DURATION AS THE INITIAL TERM AT ELEVENLABS’ THEN-CURRENT FEE FOR SUCH FEATURES AND FUNCTIONALITY UNLESS YOU DECIDE NOT TO RENEW YOUR SUBSCRIPTION IN ACCORDANCE WITH SECTION 6(A) BELOW.
If you cancel your recurring subscription before the end of the current subscription period, ElevenLabs will not refund any subscription fees already paid.
Account termination without notice
Why it matters: You will not receive a refund for any portion of your subscription fees if you cancel before the current period ends, even if you stop using the service.
You may cancel a Recurring Subscription at any time, but if you cancel your Recurring Subscription before the end of the current subscription period, we will not refund any subscription fees already paid to us.
Potentially tricky clauses that may have unintended consequences for users.
Looking good
No hidden gotchasTerms that protect you or are otherwise favorable.
You may opt out of ElevenLabs using your content for training at any time through your account settings.
Why it helps: This gives you control over whether your content contributes to the improvement of ElevenLabs's services and models.
In addition, you may opt out of our use of your Content for training at any time by navigating to the 'Data use' menu in the 'Terms and Privacy' section of your ElevenLabs account. Your Content will no longer be used to improve our Services (including the Models) once the request has been processed by our team, except as may be necessary to provide the Services to you, but does not affect any uses of (or materials resulting from uses of) your Content prior to that date.
You may request for ElevenLabs to delete your personal data as required under applicable law.
Why it helps: This provides a mechanism for you to have your personal data removed, adhering to legal requirements.
You may request for us to delete your personal data as required under applicable law. Please see our [Privacy Policy](https://elevenlabs.io/privacy-policy) for more information.
You retain all rights in and to your Input and Output, except as expressly set forth in the terms.
Why it helps: You maintain ownership of the content you provide to and generate from the services, subject to the licenses granted for service operation.
(i) Except as expressly set forth herein, as between you and ElevenLabs, you retain all rights in and to your Input.
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