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Plain-English summary
ElevenLabs Terms of Service include a mandatory arbitration clause that waives users' rights to a jury trial and participation in class-action lawsuits. The company also retains a broad, perpetual, and irrevocable license to user content, including voice, for various business and product development purposes. Their liability is significantly limited, capping at $100 or the amount paid in the preceding 12 months. Subscriptions auto-renew with potential price changes, and users will not receive refunds for early cancellations or unused prepaid credits. ElevenLabs disclaims warranties regarding service quality and reliability and does not monitor third-party content or services. Any feedback provided by users will be owned exclusively by ElevenLabs without compensation.
89% confidence
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Risk Flags
3 findings
These clauses contain terms that may be significantly unfavorable to the user, potentially leading to material harm, limited recourse, or unexpected consequences.
high95% confidence
Mandatory Arbitration and Class Action Waiver
This policy requires that disputes be resolved through binding and final arbitration, meaning users cannot sue in court or have a jury trial. It also prohibits class action lawsuits or class-wide arbitration, requiring disputes to be pursued on an individual basis.
Why it matters: Users waive their right to a jury trial and cannot participate in class action lawsuits, which could limit their ability to seek relief for disputes against ElevenLabs.
SECTION 12 ALSO CONTAINS A CLASS ACTION AND JURY TRIAL WAIVER. PLEASE READ SECTION 12 CAREFULLY. UNLESS YOU OPT OUT OF ARBITRATION WITHIN THIRTY (30) DAYS AS SET FORTH IN SECTION 12: (1) YOU WILL ONLY BE PERMITTED TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF AGAINST ELEVENLABS ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION; AND (2) YOU ARE WAIVING YOUR RIGHT TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL.
ElevenLabs Terms of Service (non-EEA), paragraph 2 · Citation strength: strong
high90% confidence
Limited Liability for ElevenLabs
ElevenLabs will not be liable for indirect, consequential, exemplary, incidental, punitive, or special damages or lost profits. Their total liability is limited to the greater of $100 USD or the amount paid by the user in the 12 months preceding the claim.
Why it matters: Users may have very limited financial recourse in the event of damages caused by the service, as ElevenLabs disclaims liability for many types of damages and caps total liability at a low amount.
To the fullest extent permitted by applicable law, ElevenLabs will not be liable to you under any theory of liability (whether based in contract, tort, negligence, warranty, or otherwise) for any indirect, consequential, exemplary, incidental, punitive, or special damages or lost profits, even if ElevenLabs has been advised of the possibility of such damages. (b) The total liability of ElevenLabs for any claim arising out of or relating to these Terms or our Services, regardless of the form of the action, is limited to the greater of: (i) One Hundred United States Dollars ($100 USD); and (ii) the amount paid by you to use our Services in the 12 months preceding the claim.
Third-Party Services and Content, paragraph 1 · Citation strength: strong
medium85% confidence
Automatic Renewal with Price Changes
Recurring subscriptions automatically renew at the then-current price if the user does not cancel at least 7 days before changes take effect. If the user does not agree to price changes, they must cancel their recurring subscription at least 7 days before the changes take effect, otherwise their subscription will automatically renew at the new price.
Why it matters: Users must actively monitor and cancel their subscription in advance to avoid unexpected charges at a new price, otherwise they will be charged the new price automatically.
After that period ends, your use of the applicable Services will be charged at the then-current subscription price. If you do not agree to these price changes, you must cancel your Recurring Subscription at least 7 days before the changes take effect. If you do not cancel, your Recurring Subscription will automatically renew at the then-current price at the time of renewal and for the same duration as the initial subscription term, and ElevenLabs will charge your on-file payment card or method on the first day of the renewal of the subscription term.
These clauses describe how the company collects, uses, shares, and processes user data.
medium90% confidence
Processing of Personal Data for Business Purposes
ElevenLabs may process personal data related to the operation, support, or use of their services for their own business purposes, such as billing, account management, data analysis, benchmarking, technical support, product development, research and development of AI models, improvement of systems and technologies, and compliance with law.
Why it matters: User personal data may be used by ElevenLabs for various internal business operations and product development, which could extend beyond the immediate provision of services.
You acknowledge that ElevenLabs may process personal data relating to the operation, support, or use of our Services for our own business purposes, such as billing, account management, data analysis, benchmarking, technical support, product development, research and development of its AI models, improvement of its systems and technologies, and compliance with law.
Personal Data, paragraph 1 · Citation strength: strong
Cancellation and Renewal
2 findings
These clauses describe how subscriptions or services can be canceled or renewed, including any associated terms, conditions, and fees.
medium95% confidence
No Refunds for Early Subscription Cancellation
Users may cancel a recurring subscription at any time, but if they cancel before the end of the current subscription period, no refund will be provided for subscription fees already paid.
Why it matters: Users will not get their money back for any unused portion of a subscription period if they cancel early.
You may cancel a Recurring Subscription at any time, but if you cancel your Recurring Subscription before the end of the current subscription period, we will not refund any subscription fees already paid to us.
Except where required by applicable law, purchases of prepaid credits are non-refundable. No refunds or credits will be provided for unused, partially used, expired, or forfeited prepaid credits.
Why it matters: Users cannot get a refund for prepaid credits once purchased, even if they are not used, partially used, or expire.
Except where required by applicable law, Prepaid Credits purchases are non-refundable, and no refunds or credits will be provided for unused, partially used, expired, or forfeited Prepaid Credits. Unused Prepaid Credits are not refundable upon Account suspension or termination.
These clauses contain terms that might be unexpected, hidden, or could lead to undesirable outcomes for the user.
medium85% confidence
Unmonitored Third-Party Content and Services
ElevenLabs states they have no obligation to monitor third-party services or content, and may block access to them at any time. Users' access and use of such third-party content or services may be subject to additional terms and policies.
Why it matters: Users interact with third-party services and content at their own risk, potentially exposing them to unmonitored material or additional terms they may not be aware of.
We have no obligation to monitor Third-Party Services or Third-Party Content, and we may block or disable access to any Third-Party Services or Third-Party Content (in whole or part) through our Services at any time. Your access to and use of such Third-Party Content or Third-Party Services may be subject to additional terms, conditions, and policies applicable to such Third-Party Content (including terms of service or privacy policies of the providers of such Third-Party Services).
Third-Party Services and Content, paragraph 1 · Citation strength: strong
medium90% confidence
Service Warranties Disclaimed
ElevenLabs provides its services "as is" and "as available," disclaiming all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. They do not warrant that services will be accurate, complete, reliable, current, error-free, or uninterrupted, nor that they are free of viruses or harmful components.
Why it matters: Users have no guarantee regarding the quality, reliability, or safety of the services, potentially encountering issues without recourse for damages.
ElevenLabs disclaims all warranties with respect to the foregoing, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. In addition, ElevenLabs does not represent or warrant that our Services, Beta Services or any content provided therein or therewith (including the Third-Party Content and Third-Party Services) are accurate, complete, reliable, current, or error-free or that access to our Services, Beta Services or any content provided therein or therewith (including the Third-Party Content and Third-Party Services) will be uninterrupted.
Third-Party Services and Content, paragraph 1 · Citation strength: strong
low90% confidence
Ownership of Feedback
ElevenLabs may use user-provided feedback for any purpose, commercial or otherwise, without acknowledgment or compensation. ElevenLabs will exclusively own any improvements to, or new inventions based upon, services or services based on the feedback.
Why it matters: Users will not be compensated or acknowledged for any ideas or suggestions they provide, and ElevenLabs will own any developments stemming from such feedback.
You understand that we may use such Feedback for any purpose, commercial or otherwise, without acknowledgement or compensation to you, including to develop, copy, publish, or improve the Feedback or Services, or to improve or develop new products, services, or technologies in ElevenLabs’ sole discretion. ElevenLabs will exclusively own any improvements to, or new inventions based upon, such Services, or Services based on the Feedback. You understand that ElevenLabs may treat any Feedback as nonconfidential.
Content and User Voice Models; Models, paragraph 3 · Citation strength: strong
Protections
3 findings
These clauses highlight commitments or features that benefit the user, offering enhanced privacy, control, or recourse.
Protection95% confidence
Age Restriction for Service Use
If you are under 18 years of age (or the age of legal majority where you live), you may not use our Services.
Why it helps: This helps protect minors by restricting their access to the services.
If you are under 18 years of age (or the age of legal majority where you live), you may not use our Services
ElevenLabs Terms of Service (non-EEA), paragraph 3 · Citation strength: strong
Protection95% confidence
Right to Opt-Out of Data Use for Training
Users may opt out of ElevenLabs' use of their content for training at any time by navigating to the 'Data use' menu in the 'Terms and Privacy' section of their account. Once the request is processed, the content will no longer be used to improve services, except as necessary to provide services.
Why it helps: Users have control over whether their content is used for training and improving AI models.
In addition, you may opt out of our use of your Content for training at any time by navigating to the 'Data use' menu in the 'Terms and Privacy' section of your ElevenLabs account. Your Content will no longer be used to improve our Services (including the Models) once the request has been processed by our team, except as may be necessary to provide the Services to you, but does not affect any uses of (or materials resulting from uses of) your Content prior to that date.
Content and User Voice Models; Models, paragraph 3 · Citation strength: strong
Protection90% confidence
Ability to Request Deletion of User Voice Models
Users may request deletion of their User Voice Models created with their Input recordings through their account.
Why it helps: Users have direct control over the deletion of their voice models.
You may request deletion of your User Voice Models created with your Input recordings through your account.
Content and User Voice Models; Models, paragraph 1 · Citation strength: strong
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