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Plain-English summary
Frontier Airlines will not guarantee the security of your personal, payment, or usage information (risk-1). If you are a FRONTIER Miles member and request to delete your personal information, it could lead to the forfeiture of any accrued miles and future benefits (risk-2). Your transaction and usage information may be shared with affiliates and other third parties for service fulfillment and direct marketing (data-1, data-2). Personal information may also be sold to third parties for business purposes under explicit agreements (data-3) and potentially disclosed during business transitions (data-4). The airline uses cookies and web beacons to track website usage (data-5), and your email and cell phone number will be used for both transactional updates and marketing communications (data-6). While you can opt out of marketing emails and SMS texts (cancellation-2, cancellation-3), ending a loyalty program membership might mean losing benefits tied to personal information retention (cancellation-1). Frontier Airlines also disclaims responsibility for the privacy practices of third-party websites linked from their site (gotchas-1).
91% confidence
Risk Flags
Critical issues that may have significant privacy, security, or financial implications.
high95% confidence confidence
No Guarantee of Security for Personal/Payment Information
Frontier Airlines explicitly states that they do not promise or guarantee the security of your personal, payment, or usage information.
Why it matters: There is no guarantee that your personal, payment, or usage information will be secure, meaning it could be accessed, disclosed, altered, or destroyed.
FOR THE AVOIDANCE OF DOUBT, WE EXPRESSLY DISCLAIM ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ENSURING, GUARANTEEING, OR OTHERWISE OFFERING ANY DEFINITIVE PROMISE OF SECURITY IN CONNECTION WITH YOUR PERSONAL INFORMATION, PAYMENT INFORMATION, OR USAGE INFORMATION.
Security of Information, paragraph 4 · Citation strength: strong
high95% confidence confidence
Loss of Loyalty Program Benefits Upon Personal Information Deletion Request
If you are a FRONTIER Miles member and request deletion of your personal information, it could affect your FRONTIER Miles and DISCOUNT DEN memberships, leading to forfeiture of accrued miles and future benefits.
Why it matters: Requesting to delete your personal information as a FRONTIER Miles member will result in losing your FRONTIER Miles and DISCOUNT DEN memberships, along with any earned miles and future DISCOUNT DEN benefits.
**If you are a _FRONTIER_ Miles member and request deletion of part or all your personal information, that could affect your _FRONTIER_ Miles and DISCOUNT DEN memberships. If we cannot retain your personal information, you will no longer be a _FRONTIER_ Miles member or have a DISCOUNT DEN subscription, and so would forfeit any accrued miles and future DISCOUNT DEN benefits would be removed.**
FRONTIER Miles & Discount Den (Loyalty and Financial Incentive Programs), paragraph 6 · Citation strength: strong
Data Use
How the company collects, uses, and shares your data.
medium90% confidence confidence
Sharing of Transaction Information with Affiliates and Third Parties for Service Fulfillment
Frontier Airlines may share your Transaction Information with its affiliates and unaffiliated third parties who perform services for Frontier Airlines or are involved in fulfilling your transactions.
Why it matters: Your Transaction Information may be shared with other companies that are part of Frontier Airlines or with external companies that help fulfill your transactions, such as other airlines, lodging providers, or data archiving services.
We may share your Transaction Information with our affiliates, as well as with unaffiliated third parties who perform services for Frontier Airlines or who otherwise are involved in the fulfillment of your Transaction (e.g., other airline carriers, lodging, and travel accommodation companies, information systems maintenance and development providers, data archiving, customer communication, and similar services).
Use of Personal Information, paragraph 2 · Citation strength: strong
medium90% confidence confidence
Sharing Information for Direct Marketing Purposes
Frontier Airlines may share your Transaction Information and/or Usage Information with third parties for direct marketing purposes regarding offers, products, services, programs, promotions, surveys, publications, invitations, or other opportunities that may be of interest to you.
Why it matters: Your transaction and usage information may be shared with other companies to send you advertisements and offers for products, services, and promotions.
Finally, Frontier Airlines also may use your Transaction Information and/or Usage Information to identify and develop products and services that may be of interest to you and/or share this information with certain third parties for direct marketing purposes with respect to special offers, products, services, programs, promotions, surveys, publications, invitations, or other opportunities that may be of interest to you.
Use of Personal Information, paragraph 3 · Citation strength: strong
medium90% confidence confidence
Sale and Sharing of Personal Information to Third Parties for Business Purposes
Frontier Airlines sells and shares your personal information to third parties for business purposes, with agreements in place requiring recipients to keep the information confidential and only use it for performing the agreement.
Why it matters: Your personal information is sold and shared with other companies for business reasons. While these companies are required to keep your information confidential and use it only as agreed, it is still being shared outside of Frontier Airlines.
Frontier Airlines sells and shares your personal information to third parties for business purposes. When we sell or share personal information, we enter into an agreement that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except in performing the agreement.
Selling & Sharing Personal Information to a Third Party for a Business Purpose, paragraph 1 · Citation strength: strong
medium90% confidence confidence
Disclosure of Personal Information in Business Transitions
Your Personal Information relating to myFRONTIER may be disclosed and transferred to another company or entity during business transitions like asset sales, divestitures, or bankruptcies.
Why it matters: If Frontier Airlines goes through a business change, such as being sold, your myFRONTIER Personal Information might be shared with or transferred to the new company.
In addition, in the event Frontier Airlines undergoes a business transition involving another company or entity, including an asset sale or divestiture, or in the event of a bankruptcy, your Personal Information relating to myFRONTIER may be disclosed to such other company or entity as part of the due diligence or business integration process and may be transferred to such other entity as part of the transferred assets.
Use of Personal Information, paragraph 4 · Citation strength: strong
low90% confidence confidence
Tracking Website Usage with Cookies and Web Beacons
Frontier Airlines uses web technologies like cookies to track your use of their Website, and may also use web beacons to measure online advertising effectiveness.
Why it matters: The company collects information about how you use their website using cookies and web beacons, which helps them track your activity and the effectiveness of their ads.
To better serve your travel needs and provide you with attentive and consistent customer service, Frontier Airlines also may use certain web technologies such as "cookies" to track your use of our Website ("Usage Information").
Selling & Sharing Personal Information to a Third Party for a Business Purpose, paragraph 3 · Citation strength: strong
low85% confidence confidence
Email and Cell Phone for Marketing and Transactional Communications
The email address and/or cell phone number you provide will be used for flight updates, other transaction/membership information, and automatically added to a marketing database for sales and promotions.
Why it matters: Your email address and cell phone number will be used by Frontier Airlines to send you flight updates and marketing messages, including sales and promotions.
The email address and/or cell phone number that you provide to Frontier Airlines when purchasing a ticket, or for membership in Frontier Miles and Discount Den, will be used to update you regarding flight changes and other information regarding your transaction or membership. The email address and cell phone number will also be automatically added to our marketing database. This database may be used to communicate upcoming sales and promotions (except that Frontier does not conduct any sales and promotions communication through SMS).
Details about account cancellation, membership renewals, and data handling post-cancellation.
low95% confidence confidence
Ability to End Loyalty Program Membership
You can end your membership in either the FRONTIER Miles or DISCOUNT DEN program at any time.
Why it matters: You can choose to stop being a member of the FRONTIER Miles or DISCOUNT DEN program whenever you want.
You may end your membership in either program at any time by logging into your _FRONTIER_ Miles account or notifying Frontier Airlines.
FRONTIER Miles & Discount Den (Loyalty and Financial Incentive Programs), paragraph 4 · Citation strength: strong
low95% confidence confidence
Opt-Out from Marketing Email Communications
You may opt-out of receiving marketing email communications from Frontier Airlines by clicking the "unsubscribe" link or updating preferences in your Member Account.
Why it matters: You can stop receiving marketing emails from Frontier Airlines by using the unsubscribe link in emails or by changing your preferences in your Member Account.
You may opt-out of receiving marketing e-mail communications about special offers or programs from Frontier Airlines or other information for which you subscribed by clicking on the "unsubscribe" link provided at the bottom of the email communication or by logging into your Member Account to update your email and messaging preferences.
Opt-Out from SMS Text Messages for Transactional Communications
You can opt-out of receiving SMS text messages for transactional communications by texting STOP to 42862.
Why it matters: You can stop getting text messages from Frontier Airlines for transaction-related alerts by sending "STOP" to 42862.
To opt-out of SMS text messages for transactional communications, text STOP to 42862 to cancel the Frontier SMS Alerts service. After doing so you may receive an opt-out confirmation, and then will no longer receive any texts from Frontier Airlines.
Unexpected or less obvious terms that may impact users, often hidden in the fine print.
medium90% confidence confidence
Disclaimer of Responsibility for Third-Party Websites and Practices
Frontier Airlines denies responsibility for the collection, use, or disclosure of information by third-party websites linked from their site, and is not responsible for the privacy practices of these external sites.
Why it matters: If you click on links to other websites from Frontier Airlines' site, your information will be handled by those third-party sites, and Frontier Airlines is not responsible for how they collect or use your data.
Frontier Airlines is not responsible for the collection, use, or disclosure of information collected through third-party Websites and expressly disclaims any liability related to such collection, use, or disclosure. Frontier Airlines is not responsible for the practices employed by Websites linked to or from this Website nor the information or content contained therein. Links to other Websites are provided solely as a convenience. Your browsing, use, and interaction on any other Website, including that of our Payment Processor, are subject to that Website's own rules and policies.
Third Party Sites, paragraph 1 · Citation strength: strong
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