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Plain-English summary
The Hilton Honors program allows for unilateral changes to its terms, including program termination and modifications affecting accumulated points or rewards, all of which may occur without prior notice. Members risk losing their accumulated points if there's no eligible activity for 24 consecutive months or if they fail to make loan payments to Hilton Grand Vacations. Additionally, points and reward certificates are not considered the property of members and are generally non-transferable. Liability for improperly denied points or benefits is limited and determined solely by Hilton Honors. Certain hotel stays may not qualify for earning points or elite status, and the list of participating hotels is subject to change without notice. Cancellation restrictions and fees may also apply to discount rates.
90% confidence
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Critical issues that may cause material harm to the user. These are typically one-sided clauses that users cannot easily reverse.
high90% confidence
Program termination without notice
Hilton Honors can terminate the program at any time, with or without notice.
Why it matters: The right to accumulate Points and claim Rewards can be terminated by Hilton Honors twelve (12) months after Hilton Honors announces Program termination.
The Program has no predetermined termination date and may continue until such time as Hilton Honors decides to terminate the Program, at any time, with or without notice. Members will have twelve (12) months from the date Program termination is announced to accumulate Points and redeem a Reward. This means that, regardless of the amount you participate in the Program, your right to accumulate Points and claim Rewards can be terminated by Hilton Honors twelve (12) months after Hilton Honors announces Program termination.
General, paragraph 4 · Citation strength: strong
high91% confidence
Terms can be changed without notice or user consent
Hilton Honors reserves the right to change program rules, procedures, conditions, benefits, or rewards at its sole discretion, with or without notice.
Why it matters: Changes may affect the value of Points or Rewards, certificates or confirmations already accumulated. Hilton Honors may make changes that affect, but are not limited to, hotels within the Hilton Portfolio, Partner Accommodations, travel partner affiliations, rules for earning Hilton Honors Points, redeeming Hilton Honors Points, rules and procedures for the use of Rewards, continued availability of Rewards, Reward types, and the features of special offers.
Hilton Honors reserves the right to add, modify, delete or otherwise change any of the rules, procedures, conditions, benefits, or Rewards pertaining to the Program at its sole discretion, with or without notice, even though changes may affect the value of Points or Rewards, certificates or confirmations already accumulated.
General, paragraph 5 · Citation strength: strong
high96% confidence
Accumulated points can be forfeited due to inactivity
Members who do not have eligible activity in any twenty-four (24) consecutive month period are subject to forfeiture of all accumulated Points and may be removed from the Program.
Why it matters: Failure to take action within a twenty-four (24) consecutive month period will result in forfeiture of all accumulated Points, and Membership in the Program may be discontinued. After forfeiture, the Member may not retrieve any forfeited Points.
Members who do not have eligible activity as defined in (a.) – (d.) below in any twenty-four (24) consecutive month period are subject to forfeiture of all accumulated Points and may be removed from the Program. To keep accumulated Hilton Honors Points and remain in the Program, Members must take one of the following actions within a twenty-four (24) consecutive month period:
General, paragraph 17 · Citation strength: strong
high95% confidence
Forfeiture of points for unpaid loans to Hilton Grand Vacations
Members who fail to pay loan payments properly due and owed to Hilton Grand Vacations, including principal, interest, late fees, and service fees, are subject to forfeiture of Points.
Why it matters: Members who fail to pay loan payments are subject to forfeiture of Points equal to the amount of Points accumulated in connection with Hilton Grand Vacations®. Additionally, any Elite Tier Status earned through Hilton Grand Vacations® may be forfeited.
Members who fail to pay loan payments properly due and owed to Hilton Grand Vacations®, including but not limited to principal payments, interest payments, late fees, and service fees are subject to forfeiture of Points equal to the amount of Points accumulated in connection with Hilton Grand Vacations®. In addition, Members who fail to pay amounts due to Hilton Grand Vacations® are subject to forfeiture of any Elite Tier Status earned through Hilton Grand Vacations®.
General, paragraph 23 · Citation strength: strong
high90% confidence
Accrued points and rewards are not user property
Accrued Points, Reward certificates, and confirmations do not constitute the property of the Members.
Why it matters: Neither accrued Points nor Reward certificates/confirmations are transferable for any reason or by operation of law, except as specifically provided.
Accrued Points, Reward certificates, and confirmations do not constitute property of the Members. Except as specifically provided herein, neither accrued Points nor Reward certificates/confirmations are transferable for any reason or by operation of law. Points and certificates accrued by Mutual Fund Members may be used by either spouse listed on the account.
General, paragraph 25 · Citation strength: strong
Data Use
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Cancellation and Renewal
2 findings
Terms related to how and when you can cancel, and how subscriptions or services renew.
low88% confidence
Cancellation restrictions may apply to discount rates
Early departure fees, deposit, and cancellation restrictions may apply and vary by hotel when using the Hilton Honors discount.
Why it matters: Users might face penalties or restrictions if they need to cancel or change their reservations that were booked with a Hilton Honors discount.
Early departure fees, deposit and cancellation restrictions may apply and vary by hotel.
Guaranteed Member Discount, paragraph 2 · Citation strength: strong
low90% confidence
Forfeited free night on early check-out
If a 5th free night from a Standard Room Reward Stay is declined, reservation is canceled, or check-out occurs before the 5th night, the free night is forfeited.
Why it matters: Users will lose the benefit of a free night if they do not complete a qualifying five-night (or longer) Standard Room Reward Stay.
If a 5th free night is declined, reservation is cancelled, or check-out occurs before 5th night, the free night is forfeited. 5th Night Free benefit has no cash or Point value.
Potentially frustrating or unexpected terms that may be hidden in plain sight. These are typically not material harms but can be annoying or inconvenient.
medium89% confidence
Limited liability for denied points or benefits
If Hilton Honors or a Marketing Partner improperly denies a Member an accrual of Points or benefit, their liability will be limited to the equivalent value of that accrual or benefit as determined solely by Hilton Honors.
Why it matters: The user's recourse for improperly denied points or benefits is limited to a value determined unilaterally by Hilton Honors, potentially less than the user's perceived loss.
If Hilton Honors, or any Hilton Honors Marketing Partner improperly denies a Member an accrual of Points or benefit, the liability of Hilton Honors, or the Marketing Partner will be limited to the equivalent value of that accrual of Points or benefit as determined solely by Hilton Honors.
General, paragraph 26 · Citation strength: strong
low90% confidence
Ineligible stays and charges for points
Certain types of stays, such as wholesale/tour operator packages, contracted crew rates, and bookings through third-party websites, are specifically excluded from earning Hilton Honors Points or credit towards elite tier status.
Why it matters: Members may participate in activities or book stays that they assume will earn them points or status credit, only to find out they are ineligible according to these terms, potentially wasting money or missing out on rewards.
Specifically excluded from the definition of "Stay" are the following types of ineligible Stays: wholesale/tour operator packages; contracted crew rates; travel agency discount rates; packages exclusively for casino player card holders; unauthorized Members staying on Go Hilton Team Member or Family & Friends Travel Rates; stays secured utilizing Hilton Grand Vacations Club and Hilton Club timeshare programs,; Hilton Grand Vacations marketing packages with a sales presentation requirement; stays booked on HiltonGetaways.
General, paragraph 15 · Citation strength: strong
low90% confidence
Hotel discretion on participating hotels
Participating Hotels are subject to change at any time, without notice, in Hilton Honors sole discretion.
Why it matters: A hotel that a user expects to earn points at may cease to be a Participating Hotel without notice, meaning any stays after that date will not be eligible for Hilton Honors Points.
Hilton Honors Points can be earned for Stays only at Participating Hotels. Participating Hotels are subject to change at any time, without notice, in Hilton Honors sole discretion. Consult individual hotel listing on [Hilton.com, Opens new tab](https://www.hilton.com/en/) or at [HiltonHonors.com, Opens new tab](https://www.hilton.com/en/hilton-honors/) to determine Participating Hotels. If a hotel ceases to be a Participating Hotel, all Stays subsequent to such date will not be eligible to earn Hilton Honors Points regardless of when the reservation was made.