Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
HubSpot's terms include a significant risk of permanent data loss at the end of a free trial if a subscription is not purchased (risk_flags-1). There is also a "high" risk that HubSpot may modify the service in a way that materially degrades its functionality, with the only remedy being termination of services and a pro-rated refund (risk_flags-2). For legacy service users, it's possible for HubSpot to move them to current products at any time (risk_flags-3). Additionally, payment information may be shared with third-party payment processors (data_use-1).
90% confidence
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Risk Flags
Critical terms that can lead to significant and often irreversible user harm, such as broad content ownership grants, weak dispute resolution, or account termination without cause.
high95% confidence
Data Loss in Free Trial
At the end of a free trial period, all data in the Subscription Service may be permanently deleted if a subscription is not purchased, and HubSpot will not recover it.
Why it matters: If you use the free trial and do not purchase a subscription, all of your data may be permanently deleted and will not be recovered.
Unless you purchase a subscription to the applicable Subscription Service before the end of the free trial, all of your data in the Subscription Service may be permanently deleted at the end of the trial, and we will not recover it.
[Appendix: U.S. Government Customer Additional Terms](https://legal.hubspot.com/terms-of-service#us-government-terms), paragraph 53 · Citation strength: strong
high90% confidence
Potential Service Degradation Without Material Remedy
HubSpot may modify the Subscription Service, including adding or removing features, functions, limits, or add-ons. If a modification materially degrades the overall functionality of the Subscription Service and HubSpot cannot provide similar functionality, the sole remedy is termination of services and a pro-rated refund of unused fees.
Why it matters: HubSpot can make changes to the service that may materially degrade its functionality. If this happens, your only recourse is to terminate your subscription and receive a pro-rated refund of unused fees, rather than retaining the expected service functionality.
If the modification materially degrades the overall functionality of the Subscription Service and HubSpot is unable to provide you with substantially similar functionality, your sole and exclusive remedy for our breach of this section is termination of your Subscription Services and a pro-rated refund of unused fees.
[Appendix: U.S. Government Customer Additional Terms](https://legal.hubspot.com/terms-of-service#us-government-terms), paragraph 45 · Citation strength: strong
medium85% confidence
Automatic Relocation to Current Products for Legacy Users
If you are using a legacy Subscription Service, HubSpot may move you to its then-current products at any time.
Why it matters: If you are on a legacy plan, HubSpot may change your service to a current product version without requiring a new order from you, potentially altering features or limits you are accustomed to.
If you have legacy Subscription Services, we may choose to move you to our then-current products at any time.
[Appendix: U.S. Government Customer Additional Terms](https://legal.hubspot.com/terms-of-service#us-government-terms), paragraph 54 · Citation strength: strong
Data Use
Practices for how your data is collected, processed, and shared—including for marketing, advertising, or third-party purposes. Also intellectual property (IP) rights and content ownership.
low90% confidence
Use of Third-Party Payment Processors
You authorize HubSpot to use a third party to process payments and consent to the disclosure of your payment information to such third party.
Why it matters: Your payment information may be shared with third-party payment processors.
You further authorize us to use a third party to process payments, and consent to the disclosure of your payment information to such third party.
FEES, paragraph 3 · Citation strength: strong
Cancellation and Renewal
Terms and conditions related to subscription cancellation, service renewal, and associated billing adjustments.
✓
Looking good
No billing surprises spotted
Verbaterm only flags concerns it can cite. No cancellation, auto-renewal, or refund terms needed attention here.
Gotchas
Unexpected or subtle clauses that might limit your rights, impose obligations, or lead to unforeseen costs.
✓
Looking good
No hidden gotchas
Verbaterm only flags concerns it can cite. Nothing easy-to-miss stood out in this section.
Protections
Commitments and features that benefit users, such as data privacy, transparent practices, and user control over their information.
Protection95% confidence
Minimum Age Requirement
You must be 18 years of age or older to use the Subscription Service.
Why it helps: This clause prevents individuals under 18 from using the service, which may help to protect minors' data and privacy, aligning with regulations like COPPA.
You must be 18 years of age or older to use the Subscription Service.
[Appendix: U.S. Government Customer Additional Terms](https://legal.hubspot.com/terms-of-service#us-government-terms), paragraph 34 · Citation strength: strong
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