Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
The Hulu Subscriber Agreement includes several significant user risks. You are required to resolve disputes through individual binding arbitration and waive your right to class action lawsuits (risk_flags-1, risk_flags-2). If your subscription is terminated, you will lose access to both streamed and downloaded content (risk_flags-3), and cloud DVR recordings may be lost if your subscription changes or is interrupted. The company can terminate your service without notice or liability if they believe you violated the agreement (gotchas-2, gotchas-3). You may not receive a separate notice before your free trial converts to a paid subscription (cancellation_renewal-4). The company generally does not issue refunds for partially used subscription terms and you may forfeit credits under certain cancellation scenarios (cancellation_renewal-2, cancellation_renewal-3).
88% confidence
Ask Verbaterm
Follow up on findings with grounded answers from this review. Not legal advice.
Risks to you
2 findings
These are the highest severity potential harms. Pay special attention to these.
high95% confidence
Mandatory Arbitration
You agree to resolve all disputes through individual binding arbitration, with a class action waiver and jury trial waiver, except for small claims.
Why it matters: You cannot sue the company in court, join a class-action lawsuit, or have a jury trial for disputes, except for small claims.
There may be instances in which disputes arise between us. You, on the one hand, and Disney+, ESPN, and/or Hulu, on the other hand, agree to resolve, by binding individual arbitration, all Disputes (including any related disputes involving The Walt Disney Company or its affiliates) except for: (i) any claim within the jurisdiction of a small claims court consistent with the jurisdictional and dollar limits that may apply, as long as it is an individual dispute and not a class action; and (ii) any dispute relating to the ownership or enforcement of intellectual property rights.
BINDING ARBITRATION AND CLASS ACTION WAIVER, paragraph 2 · Citation strength: strong
high90% confidence
Loss of Content Access on Termination
Upon termination of your subscription(s) to any Services, whether by the company or at your request (other than a cancellation of your subscription, where it continues to the end of the term), you will lose the right to access streamed or downloaded content.
Why it matters: If your subscription is terminated, you will lose access to any streamed or downloaded content, even if the termination is at your request.
UPON TERMINATION OF YOUR SUBSCRIPTION(S) TO ANY SERVICES, WHETHER TERMINATED BASED ON OUR DETERMINATION OR AT YOUR REQUEST (OTHER THAN A CANCELLATION OF YOUR SUBSCRIPTION, IN WHICH CASE YOUR SUBSCRIPTION WILL CONTINUE TO THE END OF THE SUBSCRIPTION TERM), YOU WILL LOSE THE RIGHT TO ACCESS STREAMED OR DOWNLOADED CONTENT THROUGH SUCH SERVICE(S).
SUSPENSION AND TERMINATION, paragraph 5 · Citation strength: strong
Data Use and Sharing
1 finding
This section outlines how your data is used, shared, and for what purposes.
medium90% confidence
Data Release to Law Enforcement
The company reserves the right to, and you agree that they may, release your details to system administrators at other sites and to law enforcement agencies.
Why it matters: Your personal details may be shared with law enforcement and system administrators to resolve security incidents and legal violations.
We reserve the right to, and you agree that we may, release your details to system administrators at other sites and to law enforcement agencies in order to assist them in resolving security incidents and violations of law.
USE AND SHARING OF CERTAIN INFORMATION, paragraph 2 · Citation strength: strong
Cancellation and Renewal
4 findings
This section reviews terms related to subscription cancellation, auto-renewal, and refunds.
medium90% confidence
Automatic Renewal of Subscription
Your subscription(s) will automatically renew at the end of the disclosed subscription term unless canceled, and payment will be charged to your chosen payment method at the start of every new billing period.
Why it matters: Your subscription will automatically renew and you will be charged unless you actively cancel it.
Your subscription(s) will automatically renew at the end of the disclosed subscription term, unless cancelled in accordance with the instructions for cancellation below. Payment will be charged to your chosen payment method at confirmation of purchase and, unless otherwise disclosed, at the start of every new billing period during your current or renewed subscription term.
The company generally does not refund or credit for partially used subscription terms and/or billing periods, except as required by law or at their sole discretion.
Why it matters: If you cancel your subscription partway through a billing period, you generally won't receive a refund for the unused portion.
EXCEPT AS REQUIRED BY APPLICABLE LAW, WE DO NOT REFUND OR CREDIT FOR PARTIALLY USED SUBSCRIPTION TERMS AND/OR BILLING PERIODS, ALTHOUGH WE MAY PROVIDE SUCH REFUNDS OR CREDITS ON A CASE-BY-CASE BASIS IN OUR SOLE AND ABSOLUTE DISCRETION.
Forfeiture of Credits upon Cancellation/Switching Billing
If your subscription is canceled due to failed payment attempts or if you switch your billing to a third-party, you may forfeit any credits associated with your account.
Why it matters: You could lose any accumulated credits if your subscription is canceled due to payment issues or if you change how you are billed.
IF YOUR SUBSCRIPTION IS CANCELED DUE TO FAILED ATTEMPTS TO CHARGE YOUR PAYMENT METHOD, OR IF YOU SWITCH YOUR BILLING TO A THIRD-PARTY, YOU MAY FORFEIT ANY CREDITS ASSOCIATED WITH YOUR ACCOUNT.
You will not receive a separate notice that your free trial is about to end or has ended, or that your paid subscription has begun, unless expressly required by statute or regulation.
Why it matters: You may not receive a reminder before your free trial converts to a paid subscription, meaning you could be charged if you forget to cancel.
We provide notice of the terms of the free trial at the time you register and you will not receive a separate notice that your free trial is about to end or has ended, or that your paid subscription has begun, unless expressly required by statute or regulation in particular jurisdictions or instances.
These clauses contain terms that may be unexpected or have notable implications for users.
medium90% confidence
Account Sharing Restrictions
You may not share your subscription outside of your household, defined as the collection of devices associated with your primary personal residence used by individuals residing there.
Why it matters: Sharing your account with people outside your physical household is prohibited and could lead to access limitations or termination.
Unless otherwise permitted by your Service Tier, you may not share your subscription outside of your household. “Household” means the collection of devices associated with your primary personal residence that are used by the individuals who reside therein.
You agree that the company will not be liable to you or any third party for any restriction, suspension, or termination of your access to the services or content.
Why it matters: The company is not responsible for any harm or losses you incur if they restrict, suspend, or terminate your access to their services or content.
You agree that we will not be liable to you or to any third party for any such restriction, suspension, or termination of your access to the Services or the Content.
SUSPENSION AND TERMINATION, paragraph 2 · Citation strength: strong
low85% confidence
Updates to Agreement with Required Discontinuation
The company may amend the agreement effective thirty days after sending notice or posting the amendment, and if you do not agree, you must discontinue using the services.
Why it matters: You must continuously monitor for agreement changes, and if you don't agree with new terms, your only option is to stop using the services.
We may amend this Agreement, effective thirty (30) days after we send you notice or post the amendment on the Services. If you do not agree to any change to this Agreement, you must discontinue using the Services.