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Plain-English summary
This Subscriber Agreement includes a mandatory arbitration clause with a class action waiver, meaning you cannot sue the company in court or join class action lawsuits for most disputes (risk-flag-1). The company can also change the terms of the agreement at any time, and your only option if you disagree is to stop using the service (risk-flag-2). Be aware that the company is not liable for disruptions to the service, including the removal of features or content, and may do so without notice (risk-flag-3). Account sharing is only permitted within your household, and violating this could lead to service termination (risk-flag-4).
Your subscription will automatically renew and charge your payment method unless you cancel it (cancellation-renewal-1). For free trials, you won't receive a separate notice when the trial ends and the paid subscription begins, so you must cancel before the trial's end to avoid charges (cancellation-renewal-2).
If you cancel a subscription that is partially used, you generally will not receive a refund (gotcha-1). Also, be aware that if your payment fails or you switch billing methods, you might lose any account credits (gotcha-2). Finally, you are responsible for any unpaid subscription amounts and additional associated fees, including collection costs and legal fees, if payments are not authorized successfully (gotcha-3).
88% confidence
Risks
Potentially harmful clauses and what you should know about them.
high85% confidence confidence
Unilateral agreement changes
The company may change this agreement, and the changes become effective 30 days after they notify you or post the amendment on the services. If you do not agree to any changes, you must stop using the services.
Why it matters: The company can change the terms of service at any time. Your only recourse if you don't agree to the changes is to stop using the service.
We may amend this Agreement, effective thirty (30) days after we send you notice or post the amendment on the Services. If you do not agree to any change to this Agreement, you must discontinue using the Services.
Disney+, ESPN, and Hulu Subscriber Agreement, paragraph 5 · Citation strength: strong
Data Use & Sharing
How your data is collected, used, and shared.
low85% confidence confidence
Email communication consent
You agree to receive electronic communications from each service you subscribe to, and that these electronic communications will meet legal notification requirements.
Why it matters: You consent to receive emails from the service, which will be considered official notices.
You consent to receive electronic communications from each Service you subscribe to and further agree that any notices, agreements, disclosures, and other communications that we send to you electronically will satisfy any applicable legal notification requirements.
USER ELIGIBILITY AND REGISTRATION, paragraph 4 · Citation strength: strong
low80% confidence confidence
Information accuracy and verification
You agree to provide and keep your contact information accurate, current, and complete. The company may also take steps to verify the accuracy of the information you provide.
Why it matters: You are responsible for ensuring your personal information is accurate and up-to-date, and the company may verify this information.
You agree to provide and maintain accurate, current and complete information, including your contact information for notices and other communications from us. You agree that we may take steps to verify the accuracy of information you provide.
USER ELIGIBILITY AND REGISTRATION, paragraph 4 · Citation strength: strong
low90% confidence confidence
Payment data retention and usage
The company will keep your detailed payment information, such as credit card number and expiration date, on file. You authorize them to continue to charge your card using updated information from your payment provider if your details change or expire.
Why it matters: Your detailed payment information will be stored and may be automatically updated and charged by the company.
We may store and allow you to use your payment information for purchases across the Services and across The Walt Disney Company, if you have consented to such usage. You are responsible for keeping your payment details up-to-date by changing the details in your account settings. Where your details change or are due to expire, we may obtain or receive from your payment provider updated payment details including your card number, expiration date and CVV (or equivalent). This enables us to continue to provide you access to the Services. You authorize us to continue to charge your card using the updated information.
The company reserves the right to release your details to system administrators at other sites and to law enforcement agencies to help resolve security incidents and legal violations, and you agree to this.
Why it matters: Your personal information can be shared with law enforcement and other system administrators without your explicit consent in cases of security incidents or legal violations.
We reserve the right to, and you agree that we may, release your details to system administrators at other sites and to law enforcement agencies in order to assist them in resolving security incidents and violations of law.
USE AND SHARING OF CERTAIN INFORMATION, paragraph 2 · Citation strength: strong
medium90% confidence confidence
No responsibility for third-party ads and services
The company does not endorse third-party advertisements or materials on their services and is not responsible for products or services offered by advertisers. Any dealings you have with advertisers are between you and them, and the company is not liable for any loss or claim. They also state that if you provide confidential or personal information through an advertisement or engage in a transaction, they are not responsible for it.
Why it matters: You are solely responsible for interactions and information shared with third-party advertisers. The company disclaims liability for any issues arising from those interactions.
Any dealings you have with advertisers while using the Services, including through engaging with interactive advertisements, are between you and the advertiser, and you agree that we are not liable for any loss or claim that you may have against an advertiser. If you provide any confidential or personal information or engage in any transaction through an advertisement, we are not responsible for such information or transaction and we encourage you to read the terms of use and privacy policy of the advertiser or other party collecting such information or engaging in such transaction.
Key terms about how your subscription can be canceled or renewed.
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Automatic subscription renewal and billing
Your subscription will automatically renew at the end of the subscription term unless you cancel it. Payment will be charged to your chosen method at confirmation of purchase and at the start of each new billing period.
Why it matters: Your subscription will automatically renew and charge your payment method unless you actively cancel it.
Your subscription(s) will automatically renew at the end of the disclosed subscription term, unless cancelled in accordance with the instructions for cancellation below. Payment will be charged to your chosen payment method at confirmation of purchase and, unless otherwise disclosed, at the start of every new billing period during your current or renewed subscription term.
After a free trial, your first payment will be charged immediately unless you cancel before the trial ends. The company will not send a separate notice that your free trial is ending or that your paid subscription has begun, unless legally required.
Why it matters: You need to keep track of your free trial end date; otherwise, you will be automatically charged without a reminder.
Your first payment will be charged to your chosen payment method immediately following the free trial, unless cancelled in accordance with the instructions for cancellation below. You can cancel your subscription at any time before the end of your free trial. We provide notice of the terms of the free trial at the time you register and you will not receive a separate notice that your free trial is about to end or has ended, or that your paid subscription has begun, unless expressly required by statute or regulation in particular jurisdictions or instances.
Potentially tricky clauses that you should be aware of.
medium85% confidence confidence
No refunds for partially used subscription terms
The company generally does not offer refunds or credits for partially used subscription terms or billing periods, unless required by law. They may, at their discretion, provide refunds or credits on a case-by-case basis.
Why it matters: If you cancel your subscription partway through a term, you likely won't get a refund for the unused portion.
EXCEPT AS REQUIRED BY APPLICABLE LAW, WE DO NOT REFUND OR CREDIT FOR PARTIALLY USED SUBSCRIPTION TERMS AND/OR BILLING PERIODS, ALTHOUGH WE MAY PROVIDE SUCH REFUNDS OR CREDITS ON A CASE-BY-CASE BASIS IN OUR SOLE AND ABSOLUTE DISCRETION.
Forfeiture of credits upon cancellation or payment issues
You may lose any credits associated with your account if your subscription is canceled due to failed payment attempts or if you switch your billing to a third party.
Why it matters: If your payment fails or you change your billing method, you could lose any accumulated credits.
IF YOUR SUBSCRIPTION IS CANCELED DUE TO FAILED ATTEMPTS TO CHARGE YOUR PAYMENT METHOD, OR IF YOU SWITCH YOUR BILLING TO A THIRD-PARTY, YOU MAY FORFEIT ANY CREDITS ASSOCIATED WITH YOUR ACCOUNT.
If a payment is not successfully authorized for your subscription, you remain responsible for any unpaid amounts. This includes collection costs, bank overdraft fees, collection agency fees, reasonable attorneys’ fees, and arbitration or court costs.
Why it matters: You will be responsible for additional fees and costs if your payment fails and you owe money to the company.
You will remain responsible for any amounts you fail to pay in connection with your subscription, including collection costs, bank overdraft fees, collection agency fees, reasonable attorneys’ fees, and arbitration or court costs.
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