Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
The company retains general location information for sales tax purposes if you pay with non-anonymous methods, and data collected via online chat or email support is stored on company servers. This data, including visitor IDs, browser, country, visit date, name, account ID, and email, may be internally analyzed to understand customer trends. While the company commits to not selling user data and will notify users to object to legal data disclosure requests when possible, please be aware that information collected via support channels will be stored and analyzed.
85% confidence
Ask Verbaterm
Follow up on findings with grounded answers from this review. Not legal advice.
Risk Flags
Not clearly stated
Critical issues and red flags that may indicate potential harm or significant risk to the user. These typically involve material, hard-to-reverse harm, such as unrecoverable financial loss, lasting privacy exposure, loss of account access, weakened dispute rights, or broad ownership/control of user content.
?
Not clearly stated
No cited risk flags — wording is unclear
There were no risk flags that were not clearly stated in the provided policy text.
Data Use
1 finding
Practices related to the collection, processing, and sharing of personal and non-personal data. This includes how data is gathered, what it's used for, and with whom it might be shared.
Not clearly stated: The policy mentions that information may be collected by third-party payment processors but does not clearly state whether this information is limited to what is necessary for transaction processing or if it can be used for other purposes by the processors.
low85% confidence
Your data may be internally analyzed to understand customer trends.
Data collected via Deskpro, which includes visitor_id, browser, country, and visit date, as well as name, account ID, and email address if provided for support tickets, may be internally analyzed.
Why it matters: Data collected through customer support interactions, such as online chat and support tickets, may be analyzed internally by the company to understand trends in customer behavior, demographics, and selections.
Your data may be internally analyzed to understand trends in customer behavior, demographics, and selections.
DISCLOSURE OF PERSONAL DATA, paragraph 3 · Citation strength: strong
Cancellation & Renewal
Not clearly stated
Terms and conditions related to subscription cancellation, service termination, and automatic renewals. This section also covers refund policies and processes.
?
Not clearly stated
No cited billing terms — wording is unclear
The policy does not explicitly detail cancellation procedures, automatic renewal terms, or refund policies.
Gotchas
Not clearly stated
Unexpected or less-than-obvious clauses that could be disadvantageous to the user. These often require careful reading to fully understand their implications.
?
Not clearly stated
No cited gotchas — wording is unclear
The policy does not contain any 'gotchas' that were not clearly stated.
Protections
2 findings
Provisions designed to protect user rights, privacy, and security. These are commitments by the service to safeguard user interests.
Not clearly stated: The policy mentions that material changes to the Privacy Policy will be communicated, but the specific timeframe for advance notice is not clearly stated beyond making 'best efforts' prior to the change becoming effective.
Protection95% confidence
The company does not knowingly collect information from children under 13.
The online services are not directed to children under the age of 13, and information is not knowingly collected from them.
Why it helps: This helps protect the privacy of children by stating that the service does not target or knowingly collect data from individuals under 13 years old, aligning with COPPA principles.
Our online Services are not directed to children under the age of 13 nor is information knowingly collected from them.
COPPA DISCLOSURE - About Children’s Online Privacy, paragraph 1 · Citation strength: strong
Protection90% confidence
The company will attempt to notify users and allow objection to legal data disclosure requests when possible.
When it is possible and a valid option, the company will provide the user an opportunity to object to any requested disclosures in response to law enforcement requests.
Why it helps: This provision offers users a chance to contest legal requests for their data, providing an additional layer of privacy protection.
Moreover, when it is possible and a valid option, we will provide the user an opportunity to object to any requested disclosures.
DISCLOSURE OF PERSONAL DATA, paragraph 7 · Citation strength: strong
Report an issue
Flag a citation problem, stale policy text, or incorrect company match.
Verbaterm boundaries
This public review is informational only and is not legal advice. Verbaterm shows only findings tied to the cited source snapshot above.