Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
The company retains collected information for as long as needed to provide its service, comply with legal obligations, resolve disputes, and enforce agreements, unless users instruct otherwise (data_use-1). Additionally, the Privacy Policy can be adjusted without user approval, with changes becoming effective immediately upon display (gotchas-1).
92% confidence
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Risk Flags
Not clearly stated
Critical issues that weaken consumer rights, take advantage of users, or create company overreach. These should be carefully considered.
?
Not clearly stated
No cited risk flags — wording is unclear
No critical risk behaviors were found based on the provided clauses.
Data Use, Sharing, & Retention
1 finding
How the company collects, uses, shares, and retains your personal information. This section illuminates potential privacy impacts.
medium95% confidence
Data retention for providing service and legal obligations
The company retains collected information as long as needed to provide its service, comply with legal obligations, resolve disputes, and enforce agreements, unless users instruct otherwise.
Why it matters: Your information may be retained for an unspecified duration, potentially beyond your active use of the service, for business and legal reasons.
Please note that unless you instruct us otherwise, we retain the information we collect for as long as needed to provide our Service, as well as to comply with our legal obligations, resolve disputes, and enforce our agreements.
DATA RETENTION, paragraph 1 · Citation strength: strong
Cancellation & Renewal
Not clearly stated
Terms related to how subscriptions renew, how to cancel, and any associated hurdles or penalties.
?
Not clearly stated
No cited billing terms — wording is unclear
No significant concerns regarding cancellation or renewal practices were identified in the provided text.
Gotchas
1 finding
Potentially unfavorable clauses that may be overlooked. These often include one-sided terms or unexpected limitations.
medium90% confidence
Policy changes can occur without user approval
The company reserves the right to adjust the Privacy Policy without user approval if deemed fit, with changes effective immediately upon display of the revised policy.
Why it matters: The company can change its Privacy Policy terms at any time without needing your explicit approval, and these changes take effect immediately, meaning your rights or data handling could change unexpectedly.
If we decide to make changes to our Privacy Policy, at our sole discretion, such changes and updates will be effective immediately upon the display of the revised Privacy Policy.
CHANGES TO THIS PRIVACY POLICY, paragraph 2 · Citation strength: strong
Protections
6 findings
These clauses are beneficial to the user and promote transparency, control, and privacy.
Protection95% confidence
No collection of browsing history, IPs, or connection logs
The company states it does not collect or store browsing history, connected content, user IPs, connection time stamps, bandwidth logs, DNS queries, or user logs.
Why it helps: This commitment enhances user privacy by ensuring that sensitive online activities and identifiers are not recorded by the service.
We DO NOT collect or store browsing history, connected content, user IPs, connection time stamps, bandwidth logs, DNS queries, or anything like that. We collect and retain zero user logs.
PERSONAL INFORMATION WE COLLECT (“PERSONAL DATA”), paragraph 1 · Citation strength: strong
Protection95% confidence
Explicit commitment to not sell user Personal Data
The company states it does not now, nor has ever, nor ever will, share, sell, rent, or trade any user's Personal Data with third parties other than as disclosed in its Privacy Policy.
Why it helps: This commitment provides a strong assurance that users' personal data will not be monetized or broadly distributed to third parties, protecting against unsolicited marketing or data breaches from third-party sales.
We do not now, nor have ever, nor ever will, share, sell, rent, or trade any user’s Personal Data with third parties other than as disclosed within this Privacy Policy.
DISCLOSURE OF PERSONAL DATA, paragraph 2 · Citation strength: strong
Protection95% confidence
No association of Personal Data with VPN or Antivirus usage
Personal Data collected is not associated with any activity done by the user inside any Private Internet Access Service (VPN, Antivirus, or otherwise), and usage data is not recorded, logged, or stored.
Why it helps: This ensures that user's identity is kept separate from their service usage, providing a higher level of anonymity and privacy for their online activities.
The above-mentioned Personal Data is not, at any point, associated with any kind of activity done by the user inside any Private Internet Access Service (VPN, Antivirus, or otherwise) – absolutely none of this usage data is recorded, logged, or stored in any way, shape, or form. All collected Personal Data remains completely separated from VPN or Antivirus usage, ensuring complete privacy when using our Service.
Californian residents have the right to ask PIA about information released to other organizations for their marketing purposes, once per calendar year.
Why it helps: This provides a specific mechanism for California residents to understand and control if and how their data is shared for marketing, enhancing data transparency and user control.
Pursuant to California Civil Code Section 1798.83, if you live in the State of California and your business relationship with us is mainly for personal, family, or household purposes, you may ask PIA about the information we release to other organizations for their marketing purposes. To make such a request, please send an email to [[email protected]](https://www.privateinternetaccess.com/cdn-cgi/l/email-protection#b2d6c2ddf2c2c0dbc4d3c6d7dbdcc6d7c0dcd7c6d3d1d1d7c1c19cd1dddf) with “CCPA privacy request” as the subject. You are allowed under California law to request this information one time each calendar year.
The online Services are not directed to children under the age of 13, nor is information knowingly collected from them.
Why it helps: This protection means that children's data is not intentionally collected, safeguarding their privacy as per COPPA guidelines.
Our online Services are not directed to children under the age of 13 nor is information knowingly collected from them.
COPPA DISCLOSURE - About Children’s Online Privacy, paragraph 1 · Citation strength: strong
Protection95% confidence
User rights to access, rectify, and erase personal data
Users have principal rights under data protection law, including the right to access any information provided through their account, the right to rectification, and the right to erasure.
Why it helps: These rights give users significant control over their personal data, allowing them to verify its accuracy, request corrections, and have it deleted when appropriate.
* (a) the right to access any information which is provided to you through your account. * (b) the right to rectification. * (c) the right to erasure.
RIGHTS OF THE DATA SUBJECT, paragraph 2 · Citation strength: strong
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