Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
ClickUp's terms state that accounts can be terminated without liability for various reasons, including if ClickUp believes you pose a legal risk or if your free account is inactive for 60 days (risk_flags-1). Upon termination, all your content and data will become inaccessible (risk_flags-2). Annual plans automatically renew unless you give 30 days' notice, otherwise they auto-renew for 12 months (cancellation_renewal-2). ClickUp can refuse service to anyone at any time for any reason (risk_flags-4), and they may charge a fee for identity verification (risk_flags-5). Any feedback you provide becomes ClickUp's property to use freely without compensation or confidentiality (risk_flags-8).
85% confidence
Ask Verbaterm
Follow up on findings with grounded answers from this review. Not legal advice.
Risk Flags
Critical terms that can significantly impact users. These include one-sided termination clauses, limitations on liability, and unfavorable dispute resolution processes.
high95% confidence
Account Termination Without Liability or Prior Notice
ClickUp may suspend or terminate your account or cease providing services without liability for various reasons, some of which are at their sole discretion, and they will make reasonable efforts to notify you through the service, upon your next access attempt, or via provided contact information.
Why it matters: Your account and access to the service may be suspended or terminated by ClickUp without them being liable to you. Notification may not always be immediate, as it could occur the next time you try to access your account.
We will make reasonable efforts to notify you through our Service, the next time you attempt to access your account, or by an email address or phone number you have provided us (if applicable).
If ClickUp terminates your access to the Service, your content and all other data will no longer be accessible through your account.
Why it matters: Upon termination of your account by ClickUp, you will lose access to all your content and data stored within the service.
Upon termination, all access rights, licenses, and/or other rights granted to you in these Terms will immediately cease. If we terminate your access to the Service, your Content and all other data will no longer be accessible through your account.
Refund Privileges Can Be Revoked for Perceived Abuse
ClickUp reserves the right to reject any refund request or revoke refund privileges if they determine abuse of their policy has occurred or if the request violates the terms.
Why it matters: Your ability to receive a refund under the satisfaction guarantee can be denied or revoked if the company, in its sole discretion, decides that there has been abuse of the policy or a violation of the terms.
We reserve the right to reject any refund request or revoke refund privileges (on an individual basis) under this section if we determine abuse of this policy has occurred or where such request violates these Terms.
Company May Charge a Fee for Identity Verification
You authorize ClickUp, directly or through third parties, to perform inquiries to validate your identity and account information, and they may charge a fee for this verification process.
Why it matters: You may be charged a fee by ClickUp or third parties for identity and account verification processes that the company deems necessary.
You hereby authorize us, directly or through third parties, to make any inquiries we consider necessary to validate your identity and/or authenticate your identity and account information. This may include asking you for further information and/or documentation about your account usage or identity, or requiring you to take steps to confirm ownership of your email address, wireless/cellular telephone number or financial instruments, and verifying your information against third party databases or through other sources. This process is for internal verification purposes. You further understand that we may charge a fee for this verification process.
Advertising May Be Displayed With Your Content Without Notice
The service may display advertisements and promotions, and you agree that ClickUp may place such advertising on the Service or in conjunction with your Content. The manner, mode and extent of such advertising are subject to change without specific notice.
Why it matters: Advertisements may appear alongside your content, and the nature and scope of these ads can change without you being specifically notified.
Some of the Service may be supported by advertising revenue and may display advertisements and promotions, and you hereby agree that we may place such advertising and promotions on the Service or on, about, or in conjunction with your Content. The manner, mode and extent of such advertising and promotions are subject to change without specific notice to you. You acknowledge that we may not always identify paid services, sponsored content, or commercial communications as such.
Service Not a Backup, No Liability for Content Loss
ClickUp is not a backup service, encourages you to maintain your own content backup, and will not be liable for the loss of any content.
Why it matters: You are advised to back up your own content, as the company will not be responsible if your content is lost from their service.
Consequently, we encourage you to maintain your own backup of your Content. In other words, we are not a backup service and you agree that you will not rely on the Service for the purposes of Content backup or storage. We will not be liable to you for any modification, suspension, or discontinuation of the Services, or the loss of any Content.
User Submissions Are Not Confidential and Can Be Used Freely
Any user submissions (reviews, comments, feedback, etc.) are granted a royalty-free, irrevocable, transferable right and license for ClickUp to use, modify, publish, and distribute them worldwide for any purpose, without restriction or compensation, and they will not be considered confidential.
Why it matters: Any feedback or suggestions you provide to the company can be used by them globally, without payment to you, and without any obligation for them to keep it confidential or respond to it.
For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted, or offered to us via our Service, our sites, by e-mail or telephone, by mail, or otherwise disclosed, submitted or offered in connection with your use of this Service (collectively, “User Submissions”) you grant us a royalty-free, irrevocable, transferable right and license to use the User Submissions however we desire, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from, and/or sell and/or distribute such User Submissions and/or incorporate such User Submissions into any form, medium, or technology
By using the services, you consent for ClickUp to use your company name, logos, and other marks to identify you as a customer on their website and promotional materials, though you may request they cease such use.
Why it matters: Your company's name and logo may be used by the service for their marketing and promotional activities, unless you specifically request them to stop.
You agree that by using the Services, you are providing your consent for ClickUp to use your Company name, logos, and/or other marks to identify you as a customer on our website and/or other promotional, sales, or marketing materials. You may request that we cease such use by emailing [legal@clickup.com](mailto:legal@clickup.com) at any time.
How the company collects, uses, shares, and protects your data. This includes policies on data retention, anonymization, and consent for processing.
Not clearly stated: The terms do not clearly state how user data is collected, used, or shared beyond what is strictly necessary for service provision or legally required. There is no explicit mention of data retention periods, anonymization practices, or specific consent mechanisms for data processing activities in the provided clauses. The terms refer to a separate Privacy Policy for more details, which was not provided.
Cancellation & Renewal
Policies related to subscription renewals, cancellation procedures, and refund eligibility. This section highlights terms that might lead to unexpected charges or difficulties in terminating service.
medium95% confidence
Automatic Renewal for All Accounts
Customer accounts are set to automatically renew by default, and ClickUp may automatically charge for such renewal on or after the renewal date unless the service has been canceled.
Why it matters: Your account will automatically renew and you will be charged for it unless you proactively cancel the service.
By default, customer accounts are set to automatically renew and we may automatically charge you for such renewal on or after the renewal date associated with your account unless you have cancelled the Service.
30-Day Notice Required for Annual Plan Downgrades or Cancellations
For customers on an annual Services plan, a 30-day notice is required prior to the renewal date for any downgrades or cancellations, otherwise the services will automatically renew for another twelve months.
Why it matters: If you have an annual plan, you must provide notice of changes or cancellations at least 30 days before your renewal date, or your plan will automatically renew for another year.
For customers on an annual Services plan, you must provide us with notice of any downgrades or cancellations to your purchased Services (including but not limited to full cancellations of your account, reductions in user counts, changes to your Services packages, or the discontinuation of any add-ons or upgrades) at least thirty days prior to your Services renewal date or your Services will automatically renew for an additional twelve month period.
Potentially overlooked clauses that could lead to unexpected outcomes. These often involve disclaimers, waivers, or obligations that users might not fully understand.
Not clearly stated: The terms do not contain any additional 'gotchas' not already covered in other sections of this review. There are no disclaimers, waivers, or obligations that users might not fully understand that are not already flagged as risks in other sections related to data use, renewals, or termination.
Protections
These are user-benefiting clauses that often go unnoticed. Protections can include commitments to data privacy, clear refund policies, or guarantees of service.
Protection95% confidence
Satisfaction Guarantee for New Purchases and Upgrades
ClickUp offers a satisfaction guarantee for first-time purchases and new product purchases. If not satisfied, a full refund can be issued within thirty days for initial purchases. For upgraded plans, the guarantee applies for the first thirty days, allowing for a refund of the cost difference and reversion to the prior plan.
Why it helps: You have a clear window to get a full refund if you are not satisfied with your initial purchase or a new upgrade, providing a safety net for trying out the service or new features.
ClickUp provides customers purchasing Services for the first time (or who are purchasing new products) with a satisfaction guarantee (“Satisfaction Guarantee”). Except as otherwise stated below, (a) if you are not satisfied with your initial purchase of ClickUp Services for any reason, simply contact us within thirty (30) days, and we will be happy to issue a full refund, and (b) in the event that you upgrade your Services plan or purchase new Services features (each, an “Upgraded Plan”), the Satisfaction Guarantee will apply during the first thirty (30) days after the purchase of the Upgraded Plan.