Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
The service utilizes automatic subscription renewals (cancellation_renewal-1) and free trials that convert into paid subscriptions (cancellation_renewal-4), potentially leading to unintended charges if not canceled proactively. If full payment isn't received on time, services may be suspended or canceled, which could result in loss of account access and content (gotchas-1). Payment details might also be automatically updated by the service through information from card issuers (gotchas-2). Users should be aware that refunds are not available for Apple App Store purchases directly from the service (cancellation_renewal-6).
90% confidence
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Risk Flags
Critical issues that need attention: This section highlights overarching, material risks that could significantly impact users. These include limitations on legal recourse, broad grants of intellectual property rights to the service, or other highly one-sided terms. These findings are high-severity concerns that users should be aware of before committing to the service.
Not clearly stated: The document does not contain discernible clauses that can be classified as high severity risk flags.
Data Use
What data is collected, how it's used, and with whom it's shared. This section also covers data retention, storage, and your rights related to your data.
Not clearly stated: The document does not specify any instances of data collection, use, sharing, retention, or storage that are not directly related to payment processing.
low95% confidence
Payment Data Shared with Third-Party Processors
The service uses different payment companies to process purchases, with specific companies handling payments based on the payment method and the user's jurisdiction.
Why it matters: Your payment information may be processed by various third-party payment companies, depending on your payment method and location.
010-510, Brazil); payments for residents of Japan are mainly processed by Nord Security JP Co., Ltd (registered at 22F Shibuya Mark City 1-12-1, Dogenzaka, Shibuya City, Tokyo, Japan); payments for residents of Australia are mainly processed by CyberQuay Pty Ltd (registered at LEVEL 41, 161 Castlereagh str., Sydney, NSW, 2000, Australia); payments for residents of Canada are mainly processed by cyberpost Inc. (registered address 33 Bay Street Suite 2400, Toronto, Ontario, M5H 2T6, Canada). To find out more on how payment companies process your personal data, please refer to our [Privacy Policy](https://my.nordaccount.com/legal/privacy-policy/).
Prices and payments, paragraph 1 · Citation strength: strong
Cancellation and Renewal
Details on how to cancel services, responsibilities for renewals, and any associated refund policies. This section also covers effects of termination and account deletion.
Not clearly stated: The document does not detail automatic renewal rules for third-party purchases, beyond noting that they are subject to seller's terms.
medium95% confidence
Automatic Subscription Renewal
Paid services are provided on a recurring subscription basis and will automatically renew at the end of the initial subscription period, requiring recurring payments.
Why it matters: Your subscription will automatically renew and you will be charged again unless you cancel before the billing date.
All our paid Services are provided on a recurring subscription basis ("**Subscription**"). This means that the provision of the Services will auto-renew at the end of the initial Subscription period (unless you cancel it before the billing date) and will require recurring payments at the frequency stated at the time of purchase.
GENERAL TERMS OF SERVICE, paragraph 3 · Citation strength: strong
low95% confidence
Loss of Service Access Upon Refund
Once a refund has been issued, the services contract will be terminated, and you will lose access to the refunded services.
Why it matters: Receiving a refund for services will result in immediate termination of the service contract and loss of access to those services.
Once the refund has been issued to you, your Services contract will be terminated and you will lose access to the Services for which you were refunded.
No Refund for Remaining Subscription Duration After Money-Back Guarantee Period
If you cancel auto-renewal after the Money-Back Guarantee period expires, you will not be refunded for the remaining duration of your subscription, though it will not renew.
Why it matters: If you cancel auto-renewal outside the Money-Back Guarantee window, you will not receive a refund for the unused portion of your subscription.
In case you cancel the auto-renewal of your Subscription at any time after the expiration of the respective Money-Back Guarantee period, you will not be refunded the remaining duration of your Subscription (e.g., if you purchase an annual Subscription and you decide to cancel the auto-renewal of your Subscription after two (2) months, you will not be eligible for a refund for the remaining Subscription period, but your Subscription will not be renewed once it ends).
Automatic Renewal of Free Trials into Paid Subscriptions
At the end of a free trial, services will automatically convert into a paid subscription, and the provided payment method will be charged the applicable subscription price, unless the trial is canceled beforehand.
Why it matters: If you do not cancel a free trial before it ends, you will automatically be charged for a paid subscription.
If your Subscription includes a Free Trial, you will not be charged for your Free Trial; however, you may be required to provide a payment method. You acknowledge and agree that at the end of the Free Trial the Services will automatically convert into a paid Subscription and your provided payment method will be charged the then-applicable Subscription price (unless you cancel the Free Trial prior to its expiration).
Prices and payments, paragraph 1 · Citation strength: strong
low95% confidence
Free Trial Availability Not Guaranteed and Subject to Change
The availability of a free trial is not guaranteed and can be modified or withdrawn by the service provider at any time without notice, to the extent permitted by law.
Why it matters: You may not always be offered a free trial, and existing free trial offers can be changed or removed without notice.
The availability of a Free Trial is not guaranteed and the Free Trial offered may be subject to additional terms accompanying the promotional offer (including eligibility criteria, length, and other specific conditions). To the extent permitted under the applicable law, we reserve the right to modify or withdraw the Free Trial offer to new users at any time without notice.
Prices and payments, paragraph 1 · Citation strength: strong
high95% confidence
No Refunds for Apple App Store Purchases
Subscriptions purchased via the Apple App Store are subject to Apple's refund policies, meaning the service itself cannot grant a refund for such purchases.
Why it matters: You cannot get a refund directly from the service if you purchased your subscription through the Apple App Store; you must adhere to Apple's refund policies.
Subscriptions purchased via the Apple App Store are subject to Apple App Store refund policies. This means that we cannot grant a refund if you made the purchase through the Apple App Store.
Unexpected clauses or hidden conditions that could catch users unaware. This section highlights terms that, while not necessarily malicious, are often overlooked and can lead to inconvenience or dissatisfaction.
Not clearly stated: The document does not contain any other discernible 'gotchas' not covered in other sections.
low95% confidence
Payment suspensions or cancellations for non-payment
The service may suspend or cancel services if full payment is not received on time.
Why it matters: If you don't pay on time, your services could be suspended or cancelled, and you might lose access to your account and content.
We may suspend or cancel the Services if we do not receive a full payment from you on time. Suspension or cancellation of the Services for non-payment could result in you losing access to and use of your Account and its content.
Prices and payments, paragraph 1 · Citation strength: strong
medium95% confidence
Automated Updates to Payment Details
The service may automatically update payment details using information received from your card issuer or network, then charge the updated method.
Why it matters: Your credit or debit card information might be updated automatically by card issuers, and the service will then charge this updated method for future payments without direct input from you.
Sometimes we receive updated credit or debit card information from your payment card issuer or the card network, which Nord will use to update your payment details automatically. Following any update to your payment method, you authorize Nord to charge this updated payment method.
Prices and payments, paragraph 1 · Citation strength: strong
Protections
Clauses that specifically protect user rights or offer consumer benefits. This section highlights commitments by the service to user privacy, data security, transparent practices, or other user-centric policies.
Not clearly stated: The document does not detail any other protections for data deletion or user controls.
Protection95% confidence
30-Day Money-Back Guarantee for Initial Purchase
You can request a refund within thirty days of your initial service purchase if you are not satisfied.
Why it helps: This provides a clear window during which you can try the service and get your money back if you're not happy, offering a risk-free trial period.
If you are not satisfied with our Services, you may terminate the Services contract and request a refund within thirty (30) days following your purchase of our Services ("**Money-Back Guarantee**").
The service will notify you in advance of any changes to subscription renewal prices, giving you an opportunity to cancel auto-renewal before new charges apply.
Why it helps: This allows you to make an informed decision and avoid unexpected price increases for your subscription renewals.
Any changes to prices will not affect your current Subscription period and will only affect you when renewing the Subscription. We will notify you in advance of such changes, and you will have the opportunity to cancel the auto-renewal of your Subscription prior to incurring the new charges.
Prices and payments, paragraph 1 · Citation strength: strong
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