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Verified official sourceSnapshot hash 44f784a34c52f81367014334bd156a9ca2f710586a326f1f08d0f145d5114445
Snapshot of the source text at fetch time — not a live mirror of the policy page.
Plain-English summary
This review reveals several potential risks and important considerations for users of OpenAI's services. Specifically, you are required to resolve disputes through mandatory arbitration (risk_flags-0001) and waive your right to participate in class action lawsuits and jury trials (risk_flags-0002). The company also limits its liability for certain types of damages (risk_flags-0003) and caps its aggregate liability at the greater of your last 12 months' payments or $100 (risk_flags-0004). If you use a corporate email for your account, your organization may gain control over it (risk_flags-0005). Services are provided "as is," with no warranties (risk_flags-0006), and the output may not always be accurate, so you should not solely rely on it for truth or professional advice (risk_flags-0007). Additionally, your content may be used to develop and improve the services (data_use-0001), and payments for paid subscriptions are generally non-refundable (cancellation_renewal-0001). Finally, any feedback you provide can be used without compensation (gotchas-0001).
89% confidence
These are the highest severity items we found that represent risks to you. We selected them based on the impact they could have on your rights, finances, or other important interests.
You are required to resolve disputes through final and binding arbitration.
Why it matters: You waive your right to a trial in court and must resolve disputes through arbitration.
MANDATORY ARBITRATION. You and OpenAI agree to resolve any claims arising out of or relating to these Terms or our Services, regardless of when the claim arose, even if it was before these Terms existed (a “Dispute”), through final and binding arbitration.
You waive your right to participate in class action lawsuits and jury trials, agreeing that disputes must be brought on an individual basis only.
Mandatory arbitrationClass-action waiver
Why it matters: You cannot join with other users in a class action lawsuit or demand a jury trial, limiting your collective legal recourse and trial options.
You and OpenAI agree that Disputes must be brought on an individual basis only, and may not be brought as a plaintiff or class member in any purported class, consolidated, or representative proceeding. Class arbitrations, class actions, and representative actions are prohibited. Only individual relief is available. The parties agree to sever and litigate in court any request for public injunctive relief after completing arbitration for the underlying claim and all other claims. This does not prevent either party from participating in a class-wide settlement. You and OpenAI knowingly and irrevocably waive any right to trial by jury in any action, proceeding, or counterclaim.
The company and its affiliates are not liable for certain types of damages, including indirect, incidental, special, consequential, or exemplary damages.
Why it matters: You may not be able to recover full compensation for all types of damages, including loss of profits, goodwill, use, data, or other losses.
NEITHER WE NOR ANY OF OUR AFFILIATES OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA OR OTHER LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The company's total liability under these terms is limited to the greater of the amount you paid for the service in the prior 12 months or $100.
Why it matters: If you incur damages, the maximum amount you can recover from the company is limited, potentially leaving you with significant uncompensated losses.
OUR AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID FOR THE SERVICE THAT GAVE RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE LIABILITY AROSE OR ONE HUNDRED DOLLARS ($100).
If you create an account with an organization's email, that account may be transferred to the organization's business account, allowing the organization's administrator to control it, including accessing content and restricting or removing access.
Why it matters: Your employer or organization could gain control over your account, access your content, and restrict your access, even if it is a personal account created with a work email.
If you create an account using an email address owned by an organization (for example, your employer), that account may be added to the organization's business account with us, in which case we will provide notice to you so that you can help facilitate the transfer of your account (unless your organization has already provided notice to you that it may monitor and control your account). Once your account is transferred, the organization’s administrator will be able to control your account, including being able to access Content (defined below) and restrict or remove your access to the account.
Services are provided "as is," and the company disclaims all warranties, including merchantability, fitness for a particular purpose, and non-infringement.
Why it matters: The company does not guarantee the services will be uninterrupted, accurate, error-free, secure, or that content will not be lost or altered. You bear the risk for any issues arising from the service's quality or performance.
OUR SERVICES ARE PROVIDED “AS IS.” EXCEPT TO THE EXTENT PROHIBITED BY LAW, WE AND OUR AFFILIATES AND LICENSORS MAKE NO WARRANTIES (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE) WITH RESPECT TO THE SERVICES, AND DISCLAIM ALL WARRANTIES INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR TRADE USAGE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ACCURATE OR ERROR FREE, OR THAT ANY CONTENT WILL BE SECURE OR NOT LOST OR ALTERED.
You should not rely on the service's output as a sole source of truth, factual information, or professional advice, and you must evaluate its accuracy.
Why it matters: If you rely on potentially inaccurate output without verification, it could lead to incorrect decisions or information.
YOU ACCEPT AND AGREE THAT ANY USE OF OUTPUTS FROM OUR SERVICE IS AT YOUR SOLE RISK AND YOU WILL NOT RELY ON OUTPUT AS A SOLE SOURCE OF TRUTH OR FACTUAL INFORMATION, OR AS A SUBSTITUTE FOR PROFESSIONAL ADVICE.
This section outlines how your data, content, and personal information are used, shared, and stored.
OpenAI may use your Content (Input and Output) to provide, maintain, develop, and improve its Services, comply with applicable law, enforce terms, and keep Services safe.
Why it matters: Your content, including private or sensitive information you input, may be used by the company for broad purposes like developing and improving its AI models, which could potentially expose aspects of your data to future users or internal processes.
We may use Content to provide, maintain, develop, and improve our Services, comply with applicable law, enforce our terms and policies, and keep our Services safe.
This section covers how your subscriptions renew, how to cancel, and any fees or penalties associated with cancellation.
Payments for paid subscriptions are generally non-refundable, except where required by law.
Why it matters: You will not receive a refund if you cancel your paid subscription, unless local laws specifically mandate it.
Payments are non-refundable, except where required by law.
These are other contractual terms you should be aware of. They may not fit neatly into other categories, but are still important.
You agree that any feedback you provide can be used by the company without restriction or compensation to you.
Why it matters: Any ideas, suggestions, or improvements you offer as feedback can be used by the company without obligation to pay or acknowledge you.
We appreciate your feedback, and you agree that we may use it without restriction or compensation to you.
These are policies and practices that help protect you and your data.
You can opt out of having your Content used to train OpenAI's models.
Why it helps: You have control over how your data is used for improving AI models, enabling you to prevent your private inputs and outputs from being used in future model training.
If you do not want us to use your Content to train our models, you can opt out by following the instructions in [this article](https://openai.com/policies/how-your-data-is-used-to-improve-model-performance/).
If subscription prices increase, you will receive at least 30 days' notice, and the increase will take effect on your next renewal, allowing you to cancel if you disagree.
Why it helps: You have time to decide whether to continue your subscription at the new price or cancel before the change affects your billing.
If we increase our subscription prices, we will give you at least 30 days’ notice and any price increase will take effect on your next renewal so that you can cancel if you do not agree to the price increase.
You will receive at least 30 days' advance notice via email or in-product notification for changes to the Terms that materially adversely impact you.
Why it helps: You have sufficient time to review and respond to significant changes to the terms, allowing you to decide whether to continue using the services or discontinue use if you don't agree.
We will give you at least 30 days advance notice of changes to these Terms that materially adversely impact you either via email or an in-product notification. All other changes will be effective as soon as we post them to our website. If you do not agree to the changes, you must stop using our Services.
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