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Plain-English summary
pCloud reserves the right to decline account registrations without reason (risk_flags-0001) and may suspend access for multiple registrations (risk_flags-0002). The service can disable access for security concerns, term violations, or false registration details (risk_flags-0003), and may withdraw, modify, or suspend services without notice (risk_flags-0004). Content deemed objectionable or violating terms can be removed without prior notice (risk_flags-0005). Download link traffic can be limited at the company's discretion (risk_flags-0006). Files may be randomly moved to Trash for exceeding storage quotas (risk_flags-0007), and the oldest files in Trash may be permanently deleted if the limit is exceeded (risk_flags-0008). The company disclaims liability for interactions with third parties (risk_flags-0009) and users waive claims in disputes with other users or third parties (risk_flags-0010).
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Risks of Service Access and Account Suspension
This section highlights significant risks to users regarding their access to the service and account status, including potential for suspension or termination under various conditions.
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Account applications can be declined without reason
The service reserves the right to decline any application for registration in its sole and absolute discretion, without providing a reason.
Why it matters: Your application to register and use the service may be rejected without any explanation, preventing you from accessing the service.
Registration is subject to approval by us in all cases, and we reserve the right, in our sole and absolute discretion, to decline any application for registration, without giving a reason.
Access to the Site, paragraph 1 · Citation strength: strong
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Account access can be suspended for multiple registrations
Registering more than one pCloud account on your behalf will be treated as an abuse of service, and pCloud reserves the right to suspend your access.
Why it matters: If you register multiple accounts, your access to the service may be suspended.
Registering more than one pCloud account on your behalf will be treated as an abuse of our service, and we reserve the right to suspend your access to the services.
Access to the Site, paragraph 1 · Citation strength: strong
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Access can be disabled for perceived security risks or term violations
Access via your Credentials may be disabled at any time if pCloud deems it necessary to preserve security, if you fail to comply with terms, or if provided details are false.
Why it matters: Your access to the service can be disabled without prior notice if the company believes it's necessary for security, if you violate terms, or if your registration details are found to be false, potentially preventing you from accessing your data or account.
We may disable access via your Credentials at any time if, in our opinion, this is reasonably necessary to preserve the security and proper operation of the Site or Services, if you have failed to comply with any of the provisions of these Terms or if any details you provide for the purposes of registering prove to be false.
Access to the Site, paragraph 6 · Citation strength: strong
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Service withdrawal, modification, or suspension without notice
The service reserves the right to withdraw, modify, or suspend the Site or Services without notice and will not be liable for any unavailability, modification, suspension, or withdrawal.
Why it matters: The service may become unavailable or change significantly without any prior warning, and you will have no recourse for any resulting issues.
Access to the Site and Services is permitted on a temporary basis and we reserve the right to withdraw, modify or suspend the Site or Services without notice. We will not be liable to you or any third party for any unavailability, modification, suspension or withdrawal of the Site or Services, or any features, parts or content of the Site or Services at any time for any period.
Access to the Site, paragraph 8 · Citation strength: strong
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Content removal without prior notice
pCloud reserves the right to remove or disable access to any content without prior notice if it is considered objectionable, in violation of terms, or harmful.
Why it matters: Your content can be removed or made inaccessible without any warning if the service deems it objectionable, violating terms, or harmful, potentially leading to loss of access to your data.
pCloud reserves the right, at any time and without prior notice, to remove or disable access to any content that pCloud, at its sole discretion, considers as objectionable for any reason, in violation of these Terms or otherwise harmful to the Site or Services.
Acceptable Use of the Site and Services, paragraph 3 · Citation strength: strong
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Limitations on download link traffic at company's discretion
pCloud reserves the right to limit the traffic generated by download links solely based on its discretion, which may restrict access to content for some users to registered Premium and Premium Plus users only.
Why it matters: The traffic for your download links can be limited by pCloud without a clear reason, potentially restricting access to your shared content for free users.
pCloud reserves the right to limit the traffic generated by one or more of the download links you have generated based solely on pCloud’s discretion. In such occurrences, access to content on these links will be restricted for registered Premium and Premium Plus users only.
Acceptable Use of the Site and Services, paragraph 4 · Citation strength: strong
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Random deletion of files for exceeding storage quota
If you exceed your storage quota and do not correct the overuse, pCloud may, in its sole discretion and without further notice, move files to your account's Trash on a random basis.
Why it matters: If you exceed your storage limit and don't upgrade or delete files, the service may randomly move your files to Trash without warning, meaning some of your files could be lost if not recovered from Trash in time.
If the usage of the Service exceeds the storage quota of your account, pCloud will inform you. If you do not correct your overuse (by upgrading your service plan or deleting files), pCloud may, in its sole discretion and without further notice, move files to the Trash of your account on a random basis.
Acceptable Use of the Site and Services, paragraph 6 · Citation strength: strong
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Permanent deletion of oldest files from Trash if limit exceeded
The size of the Trash is limited, and if this limit is exceeded, pCloud reserves the right to permanently remove the oldest files from the Trash to fit the preassigned limits.
Why it matters: If your Trash exceeds its size limit, your oldest deleted files may be permanently removed, meaning you might not be able to recover them if you need to.
The Trash has a size limit equal to the storage quota, included in your current pCloud account, up to 2 TB. In case the Trash size limit is exceeded, pCloud reserves the right to permanently remove the oldest files from the Trash to fit the preassigned limits.
Acceptable Use of the Site and Services, paragraph 7 · Citation strength: strong
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No liability for third-party interactions
You agree that pCloud shall not be responsible or liable for any loss or damage incurred as a result of any dealings you have with third parties accessed through the Site or Services.
Why it matters: If you experience any loss or damage from interacting with third parties through the service, the company will not be held responsible.
You agree that pCloud shall not be responsible or liable for any loss or damage of any sort incurred as the result of any dealings you have with third parties.
Third Party Content and Interactions, paragraph 1 · Citation strength: strong
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Waiver of dispute claims against pCloud
You release pCloud, its officers, employees, agents, and successors from claims, demands, and damages of every kind arising out of or related to disputes with other users or third parties.
Why it matters: You sign away your right to pursue claims, demands, and damages against the service provider and its associated parties in the event of disputes with other users or third parties encountered through the service.
In the event that you have a dispute with any other user of the Site or Services or with any third party whose content or services you have accessed through the Sites or Services, you hereby release pCloud, its officers, employees, agents and successors in rights from claims, demands and damages (actual and consequential) of every kind or nature, known or unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to such disputes.
_Disputes with Other Users_, paragraph 3 · Citation strength: strong
Data Use and Content Rights
This section covers how your data and content are used by the service, including license grants and advertising practices.
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No data-use concerns flagged
Verbaterm only flags concerns it can cite. No source-backed data-use findings are shown here.
Cancellation and Renewal Terms
This section outlines the conditions and procedures for canceling the service, as well as terms related to subscription renewals.
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No billing surprises spotted
Verbaterm only flags concerns it can cite. No cancellation, auto-renewal, or refund terms needed attention here.
Gotchas and Other Noteworthy Terms
This section includes terms that might surprise users or have significant implications not covered in other categories, such as automatic agreement to changes and broad content licenses.
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No hidden gotchas
Verbaterm only flags concerns it can cite. Nothing easy-to-miss stood out in this section.
User Protections and Rights
This section details the commitments and features designed to protect user rights, privacy, and control over their data.
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No claims of ownership over user content
The terms explicitly state that pCloud does not claim any ownership rights to your User Content, except for limited rights needed to offer the services.
Why it helps: This clause confirms that your content remains yours and the company will not assert ownership over your files, which is a strong protective measure for your intellectual property rights.
These Terms don’t give us any rights to your User Content, except for the limited rights that enable us to offer the Services.
User Content, paragraph 1 · Citation strength: strong
Protection95% confidence
Zero-knowledge privacy with client-side encryption
The pCloud Crypto service performs client-side encryption, ensuring `zero-knowledge privacy`, meaning pCloud has no access to user content details like file names or types, nor to the user's passphrase.
Why it helps: This provides a high level of privacy assurance, as the company cannot access or decipher your encrypted data, protecting your sensitive information from unauthorized access by the service provider.
This app performs client-side encryption, which means that the encryption process is performed on the user’s device and the plain text files never leave the user’s computer. This ensures zero-knowledge privacy for the user’s data, which means that we, as a service provider, have absolutely no information about the content users store in their accounts, such as file names or file types. The user content is stored in their Crypto Folder, which is locked and unlocked using the so-called Passphrase. pCloud has no access to user’s Passphrase, and once lost, it can never be restored.
Users retain full ownership of their files, folders, directories, metadata, and any information submitted for encryption, and the service does not claim ownership of any content.
Why it helps: This guarantees that even when using the encryption service, you maintain complete ownership of your encrypted data and its associated metadata.
You retain full ownership to your files, folders, directories, including their metadata (file names, thumbnails, etc.) and any information you submit to pCloud for encryption purposes. We don’t claim any ownership to any of your content.