Snapshot of the source text at fetch time — not a live mirror of the policy page.
Plain-English summary
The terms include several clauses that may impact users, including a binding arbitration agreement and class action waiver (risk_flags-1). SeatGeek reserves the right to change the terms at any time, with continued use signifying acceptance (risk_flags-2). Ticket sales are generally final, with no refunds or cancellations after purchase (risk_flags-3), and users may forfeit refunds if providing incorrect delivery information (risk_flags-4). Exceeding purchase limits can lead to ticket cancellations and account termination (risk_flags-5). SeatGeek disclaims responsibility for errors in ticket transfers (risk_flags-6). Providing inaccurate account information can also result in account suspension or termination (risk_flags-7). Additionally, users grant SeatGeek a broad, perpetual license to any feedback provided (risk_flags-8).
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Risks to you
Potentially harmful terms that you should be aware of. These might include hidden clauses, limitations on your rights, or situations where you could lose money or control.
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Mandatory Arbitration and Class Action Waiver
The terms include an arbitration agreement that requires disputes to be submitted to binding and final arbitration, resolving disputes solely on an individual basis and not as a class arbitration, class action, any other kind of representative proceeding, or by jury trial, unless you opt out.
Why it matters: This means you give up your right to sue SeatGeek in court, participate in class action lawsuits, or have a jury trial, requiring disputes to be handled through arbitration individually.
IN PARTICULAR, IT CONTAINS AN ARBITRATION AGREEMENT WHICH WILL, WITH LIMITED EXCEPTIONS, REQUIRE DISPUTES BETWEEN YOU AND SEATGEEK TO BE SUBMITTED TO BINDING AND FINAL ARBITRATION. UNLESS YOU OPT OUT OF THE ARBITRATION AGREEMENT, DISPUTES BETWEEN YOU AND SEATGEEK WILL BE RESOLVED SOLELY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ARBITRATION, CLASS ACTION, ANY OTHER KIND OF REPRESENTATIVE PROCEEDING, OR BY JURY TRIAL.
Title: Terms of Use | SeatGeek, paragraph 3 · Citation strength: strong
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Unilateral Changes to Terms
SeatGeek may change these Terms at any time in its sole discretion. Your continued use of the Services after such changes constitutes your acceptance of the change.
Why it matters: SeatGeek can change the terms of service without your explicit consent; your continued use after changes means you automatically accept them.
PLEASE NOTE THAT THESE TERMS ARE SUBJECT TO CHANGE BY SEATGEEK IN ITS SOLE DISCRETION AT ANY TIME. If you do not agree to any change, you must stop using the Services. Otherwise, your continued use of the Services constitutes your acceptance of such change.
Title: Terms of Use | SeatGeek, paragraph 5 · Citation strength: strong
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Final Sales and No Refunds
All sales are final, and except as provided under the Buyer Guarantee, you will not receive a refund for any completed purchase. Orders cannot be changed or canceled after a purchase is complete.
Why it matters: Once you purchase a ticket, it is generally non-refundable and cannot be changed or canceled, with limited exceptions under the Buyer Guarantee.
All sales are final, and, except as provided under our [Buyer Guarantee](https://seatgeek.com/buyer-guarantee), you will not receive a refund for any completed purchase. You cannot change or cancel orders after a purchase is complete, although certain Tickets may be eligible to be resold subject to the [Seller Terms](https://seatgeek.com/terms/seller).
Title: Terms of Use | SeatGeek, paragraph 6 · Citation strength: strong
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No Refund if Incorrect Delivery Information
If you provide incomplete or incorrect information for ticket delivery, or are unavailable to receive tickets, you will not be eligible for a refund or the Buyer Guarantee.
Why it matters: If your ticket delivery information is wrong or you can't receive them, you lose money and won't get a refund or the protection of the Buyer Guarantee.
If you provide incomplete or incorrect information for the delivery of Tickets, or you are unavailable to receive the Tickets when they are delivered, you will not be eligible for a refund or our [Buyer Guarantee](https://www.seatgeek.com/buyer-guarantee).
Title: Terms of Use | SeatGeek, paragraph 6 · Citation strength: strong
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Account Termination or Suspension for Exceeding Purchase Limits
If you exceed or attempt to exceed the Purchase Limit for an event, SeatGeek or an Event Partner may, without notice and at their sole discretion, cancel ticket purchases, return tickets to the Event Partner, prohibit your ability to purchase tickets, and suspend or terminate your Account.
Why it matters: Exceeding ticket purchase limits can lead to canceled tickets, inability to buy future tickets, and suspension or termination of your account without warning.
If you exceed or attempt to exceed the Purchase Limit for a particular event, SeatGeek and as applicable, an Event Partner may, without notice, and at our or their sole discretion, (a) cancel any Ticket purchases made by you for such event, (b) return the Tickets to the Event Partner, (c) prohibit your ability to purchase Tickets to the event, and (d) suspend or terminate your Account.
Title: Terms of Use | SeatGeek, paragraph 6 · Citation strength: strong
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Company Not Responsible for Ticket Transfer Errors
SeatGeek cannot reverse a completed Ticket Transfer and is not responsible for any mistakes, errors, omissions, or activities of a user receiving or initiating a Transfer.
Why it matters: If you make a mistake transferring a ticket or the recipient acts erroneously, SeatGeek is not responsible, and the transfer cannot be undone.
SeatGeek cannot reverse a completed Transfer. You are responsible for providing accurate recipient information, and SeatGeek is not responsible for any mistakes, errors, omissions, or activities of a user receiving or initiating a Transfer.
Title: Terms of Use | SeatGeek, paragraph 7 · Citation strength: strong
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Account Suspension and Termination for Inaccurate Information
If you provide untrue, inaccurate, not current, or incomplete information, or if SeatGeek has reasonable grounds to suspect such, SeatGeek has the right to suspend or terminate your Account and refuse any and all current or future use of the Services.
Why it matters: Providing false or incomplete personal information can lead to your account being suspended or terminated, and you may be blocked from using the Services.
If you provide any information that is untrue, inaccurate, not current, or incomplete, or SeatGeek has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, SeatGeek has the right to suspend or terminate your Account and refuse any and all current or future use of the Services (or any portion thereof).
Title: Terms of Use | SeatGeek, paragraph 8 · Citation strength: strong
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Broad License to User Feedback
You grant SeatGeek a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive, and fully sublicensable right and license to use, reproduce, adapt, create derivative works of, and commercially exploit any feedback you provide for any lawful purpose.
Why it matters: Any ideas or suggestions you submit to SeatGeek can be used by them permanently, worldwide, and for any commercial purpose without paying you or needing further permission.
You hereby grant to SeatGeek a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive, and fully sublicensable right and license to use, reproduce, perform, display, distribute, adapt, modify, re-format, create derivative works of, and otherwise commercially or non-commercially exploit in any manner, any and all Feedback, and to sublicense the foregoing rights, in connection with conducting our business, operating the Services, developing new products and services, and other lawful purposes.
Title: Terms of Use | SeatGeek, paragraph 9 · Citation strength: strong
Data Use and Privacy
How your personal information is collected, used, shared, and protected.
Not clearly stated: The terms mention a Privacy Notice that describes data collection, processing, and disclosure, but the Privacy Notice itself was not provided for detailed review within these terms.
The terms prohibit users from circumventing security measures, impersonating others, registering multiple accounts, or concealing identity, which are related to data integrity and user identification, but do not directly address SeatGeek's data use practices.
Cancellation and Renewal
Conditions and processes for canceling services, account termination, and automatic renewals.
Not clearly stated: The terms state that "All sales are final" and purchases cannot be changed or canceled, but they also refer to a "Buyer Guarantee" and "Seller Terms" which might contain details about cancellations or refunds in specific scenarios not fully elaborated here. There is no information provided about automatic renewals.
Other Gotchas
Less common but important clauses to note, such as disclaimers of warranties, limitations of liability, or specific user obligations that might have unexpected consequences.
Not clearly stated: The terms contain various user obligations and restrictions on conduct, such as prohibitions against using ticket bots, unauthorized software, or accessing the service to build a competitive product. These are standard contractual obligations rather than 'gotchas' in the context of unusual or hidden clauses.
Drawn to Protect You
Terms that are designed to protect your rights, enhance your privacy, or offer you benefits.
Not clearly stated: The terms mention a "Buyer Guarantee" which aims to help buyers purchase with confidence and provides protection if a Reseller fails to provide tickets. However, the exact details of the guarantee were not provided within the scope of these terms, making it difficult to assess specific protections.
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