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Plain-English summary
Sittercity's terms include several critical risk factors for users. The platform explicitly disclaims responsibility for transactions, interactions, and services between users, stating that use is at the user's sole risk. It also does not screen or verify users, or make warranties about service quality (risk_flags-0001, risk_flags-0002). Furthermore, Sittercity is not responsible for third-party services and content (risk_flags-0003). Users are required to release and indemnify Sittercity from a broad range of claims, limiting their ability to seek recourse (risk_flags-0004). The service is provided "as is" without warranties, covering service availability, accuracy, and security against malware or user misconduct (risk_flags-0005, risk_flags-0006). The company's liability is significantly limited, capping potential damages at the amount paid by the user in the preceding twelve months (risk_flags-0007). Additionally, Sittercity may revise its terms at any time with immediate effect upon notice (risk_flags-0008). The platform may also collect and share user geolocation information for advertising and proximity features with user consent (data_use-0001).
95% confidence
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Risks of Service Use
Crucial warnings of potential loss, liability, or other significant harm from using the service. These are often non-obvious or easily missed. Pay careful attention to these findings.
high95% confidence confidence
Platform disclaims responsibility for user interactions and services.
Sittercity states it is not a party to transactions between users and does not employ, recommend, endorse, screen, or control users who provide personal services. It also makes no representations or warranties about the quality of personal services or interactions between users.
Why it matters: Users are solely responsible for all interactions and transactions, and Sittercity disclaims all liability for the quality, safety, and conduct of users and their services.
* **employ, recommend, or endorse Users who provide personal services to other Users;** * **screen Users or conduct any identity or background checks;** * **control (and is not responsible for) any User’s conduct, either online or in person;** * **make any representations or warranties about the quality of a User’s personal services or interactions/dealings between Users;**
Platform not responsible for third-party services and content.
Sittercity is not responsible for the accuracy, quality, or security of third-party services and content, or a third party's business practices and policies.
Why it matters: Users who rely on or use third-party services accessed through Sittercity do so at their own risk, and Sittercity disclaims responsibility for any issues arising from such use.
USE OF THIRD PARTY SERVICES AND CONTENT IS AT YOUR OWN RISK AND SITTERCITY IS NOT RESPONSIBLE FOR THEIR ACCURACY, QUALITY, OR SECURITY, OR A THRID PARTY’S BUSINESS PRACTICES AND POLCIES.
Users release and indemnify Sittercity from claims.
Users agree to fully release, indemnify, defend, and hold Sittercity and its affiliates harmless from all claims, demands, causes of action, awards, losses, expenses, damages, and/or liabilities arising from the user's use of the services, any third-party service, or interactions with other users.
Why it matters: Users may be held responsible for legal costs and damages incurred by Sittercity due to their use of the platform or interactions with other users, limiting the user's ability to seek recourse.
TO THE EXTENT PERMITTED BY LAW, YOU, ON BEHALF OF YOURSELF AND YOUR DEPENDANTS, AGREE TO FULLY RELEASE, INDEMNIFY, DEFEND, AND HOLD HARMLESS SITTERCITY, YOUR THIRD PARTY SPONSOR (IF ANY), AND THEIR PARENT COMPANIES, AFFILIATES, SUBSIDIARIES, OFFICERS, AGENTS, AND EMPLOYEES FROM AND AGAINST ANY AND ALL CLAIMS , DEMANDS, CAUSES OF ACTION, AWARDS, LOSSES, EXPENSES (INCLUDING ATTORNEY’S FEES), DAMAGES AND/OR LIABILITIES OF ANY KIND AND NATURE, INCLUDING CLAIMS OF CONTRACT, NEGLIGENCE, PERSONAL INJURY AND PROPERTY DAMAGE, ARISING FROM OR AS A RESULT OF YOUR USE OF THE SERVICES, ANY THIRD PARTY SERVICE, OR INTERACTIONS WITH OTHER USERS.
Sittercity states that its services are provided on an "as is" and "as available" basis without warranties of any kind and disclaims liability for uninterrupted or error-free access, reliability, accuracy, safety, timeliness, or completeness of information, products, or services.
Why it matters: Users have no guarantee of service quality, availability, or freedom from defects, meaning Sittercity assumes no responsibility if the service does not meet expectations or causes issues.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED ON AN “AS IS” “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WARRANTIES OF TITLE, CUSTOM, USAGE, MERCHANTABILITY, NONINFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE.
Sittercity explicitly states that it cannot and does not warrant or guarantee the conduct of any user or other third party, the safety or security of the service or its systems, or that user content or information will not be intercepted, deleted, destroyed, or used by others.
Why it matters: Users face the risk of misconduct from other users or third parties, and their data or content may not be fully secure against interception, deletion, or unauthorized use, with Sittercity disclaiming responsibility for such occurrences.
SITTERCITY AND THE THRID PARTY SPONSORS CANNOT AND DO NOT WARRANT OR GUARANTEE AS TO THE CONDUCT OF ANY USER OR OTHER THIRD PARTY, THE SAFETY OR SECURITY OF THE SERVICE OR ITS SYSTEMS, OR THAT USER CONTENT OR INFORMATION WILL NOT BE INTERCEPTED, DELETED, DESTROYED OR USED BY OTHERS.
Sittercity, its sponsors, and affiliates will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, or any other damages of any kind, including loss of use, profits, or data. The aggregate liability is capped at the total amount paid by the user in the twelve months prior to the claim.
Why it matters: Users may only recover a limited amount, specifically capped at the amount paid by them in the preceding 12 months, for damages caused by the service. Other significant losses such as loss of profit or data, are explicitly excluded.
UNDER NO CIRCUMSTANCES WILL SITTERCITY, A THIRD PARTY SPONSOR, OR THEIR PARENT COMPANIES, AFFILIATES, SUBSIDIARIES, OFFICERS, AGENTS AND EMPLOYEES BE LIABLE TO YOU, ANOTHER USER, OR OTHER THIRD PARTY FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA. NOTWITHSTANDING ANYTHING HEREIN TO THE CONTRARY, THE AGGREGATE LIABILITY OF SITTERCITY, A THIRD PARTY SPONSOR, OR THEIR PARENT COMPANIES, AFFILIATES, SUBSIDIARIES, OFFICERS AND EMPLOYEES TO YOU WILL NOT EXCEED THE TOTAL PAID BY YOU IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.
Platform may revise terms at any time with immediate effect.
Sittercity may revise, modify, and/or supplement the Agreement at any time, effective immediately upon notice provided through Sittercity's internal email system or by another determined form of notice.
Why it matters: The terms of service can change abruptly, requiring users to regularly check for updates to stay informed, or risk unknowingly violating new conditions.
Sittercity may revise, modify and/or supplement this Agreement at any time, effective immediately upon notice provided through Sittercity’s internal email system or by another form of notice as it may determine. You agree to these modifications by Your continued use of the Services.
How the company collects, processes, and shares personal information. Look for details on consent, third-party sharing, and use of data beyond the primary service.
medium90% confidence confidence
Geolocation information collected and shared with consent.
With user consent, the services may implement a location feature that automatically collects geolocation information, which is then used and shared to enable users to determine nearby users, provide information, and advertise to users.
Why it matters: Users' physical location data may be collected and shared with other users and for advertising purposes if they enable the location feature.
With your consent, the Services may implement a location feature that automatically collects Your geolocation information. The Services will then use and share Your location to enable Users to determine nearby Users, to provide information, and to advertise to Users. YOU MAY USE THE PRIVACY SETTINGS OR UNINSTALL THE APPS TO STOP THE AUTOMATIC COLLECTION OF YOUR LOCATION INFORMATION.
Terms related to subscription, cancellation, and renewal processes. This includes automatic renewals, notice periods, and refund policies.
Not clearly stated: The terms clearly state how to cancel automatic renewals, including contact information. This is a common practice and considered standard, thus does not pose a 'concern' under the rubric.
Gotchas
Potentially overlooked clauses that could lead to unexpected costs, inconveniences, or limitations on user rights.
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Verbaterm only flags concerns it can cite. Nothing easy-to-miss stood out in this section.
Protections
Optional section for any consumer-friendly commitments found in the terms. Examples include clear data deletion policies, explicit privacy commitments, or commitments to user control over data. These are typically not required, so their presence is a positive sign.
Protection95% confidence confidence
Clear opt-out for text messages.
Users can opt out of receiving text messages at any time by replying with “STOP” to any message received.
Why it helps: Users have a straightforward and immediate method to stop unwanted text message communications.
You may opt out of receiving text messages from Sittercity at any time by replying with “STOP” to any message you receive. We will send a final text message to confirm that you have been unsubscribed. After this, you will no longer receive text messages from us. Please note, you still may receive emergency / account security text messages.
Text Messaging Policy, paragraph 4 · Citation strength: strong
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