Snapshot of the source text at fetch time — not a live mirror of the policy page.
Plain-English summary
PlayStation's Terms of Service contain several important clauses users should be aware of. If your account is terminated, you will lose access to all content, purchased items, virtual currency, and other information without a refund, except where legally required (risk_flags-1, risk_flags-2). Account termination is irreversible.
Be aware that your user information can be recorded and distributed by third parties without compensation (data_use-1), and PlayStation is granted a broad, royalty-free license to use your User Generated Content without payment forever (data_use-2).
Free trials automatically convert to paid subscriptions unless canceled (cancellation_renewal-1), and your linked payment method will be automatically charged if your wallet funds are insufficient for recurring subscriptions (cancellation_renewal-3). Upon subscription cancellation, you will lose access to associated content and services (cancellation_renewal-4). Parents are liable for their children's actions and compliance with the terms (risk_flags-5) and will be responsible for their children's purchases (gotchas-2).
The company can automatically update system software, which might lead to data loss or functional changes, for which they are not liable (gotchas-1).
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Risks
Findings related to significant risks, liabilities, or one-sided terms.
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Termination of your account is irreversible and results in loss of content and funds.
Upon termination of your account, you will not be able to access our Services, and any game ranking, scores, trophies, Virtual Items, including virtual currency balances, subscriptions, or other information saved on, or requiring connection to our Services will not be retained or accessible. Account termination is irreversible.
Why it matters: If your account is terminated, you will permanently lose access to all content, purchased items, virtual currency, and other information associated with your account without the possibility of recovery.
After your Account is terminated, you will not be able to access our Services. Any game ranking, scores, trophies, Virtual Items, including virtual currency balances (whether earned or purchased), subscriptions, or other information saved on, or requiring connection to our Services will not be retained or accessible. Account termination is irreversible.
**[](https://www.playstation.com/en-us/legal/psn-terms-of-service/)11. VIDEO CONTENT**, paragraph 24 · Citation strength: strong
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No refunds for terminated accounts, except as required by law.
Upon termination of your account for any reason, you will not receive a refund for items such as subscriptions, virtual items, pre-paid products or services, value accumulated on in-game items, or any unused balance in your wallet, unless required by law or explicitly stated in the agreement.
Why it matters: If your account is terminated, you will likely lose money spent on subscriptions, virtual items, and any remaining wallet balance, as refunds are generally not provided unless mandated by law.
UPON TERMINATION OF YOUR ACCOUNT (OR ANY ASSOCIATED CHILD ACCOUNT) FOR ANY REASON, YOU WILL NOT RECEIVE A REFUND FOR ITEMS (INCLUDING SUBSCRIPTIONS, VIRTUAL ITEMS, AND PRE-PAID PRODUCTS OR SERVICES), VALUE ACCUMULATED ON IN-GAME ITEMS OR ANY UNUSED BALANCE IN YOUR WALLET, EXCEPT AS REQUIRED BY LAW OR AS EXPRESSLY PROVIDED IN THIS AGREEMENT.
**[](https://www.playstation.com/en-us/legal/psn-terms-of-service/)11. VIDEO CONTENT**, paragraph 25 · Citation strength: strong
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You bear all risk of loss for downloaded content and are not entitled to replacements.
You bear all risk of loss for accessing the product, and for any loss of content you have downloaded, including any loss due to file corruption or hard drive crashes. You are solely responsible if you do not download or access the product before it is removed or your license expires. We are not obligated to provide replacement copies for any reason.
Why it matters: You are fully responsible for safeguarding your downloaded content. If you lose it due to file corruption, hardware failure, or failure to download before removal/expiration, you will not receive replacements or refunds.
You bear all risk of loss for accessing the product, and for any loss of content you have downloaded, including any loss due to a file corruption or hard drive crash. You are solely responsible if you do not choose to download or access the product before it is removed or your license expires, and for the authorized ongoing storage and safekeeping of the content. We are not obligated to provide you with replacement copies for any reason.
Parent or guardian is liable for child's actions and compliance.
If you accept the agreement on behalf of a child under 18, you represent that you are the parent or legal guardian and accept all liability for the child's actions on the Services and their compliance with the Terms.
Why it matters: As a parent or legal guardian, you are legally responsible for anything your child does on PlayStation services, including any violations of the terms of service.
If you are accepting this Agreement on behalf of a child under 18 ("child"), you also (a) represent that you are the parent or legal guardian of the child; (b) affirm that you accept this Agreement and acknowledge the PlayStation Privacy Policy on behalf of your child; and (c) accept all liability for their actions on the Services and compliance with these Terms.
**[](https://www.playstation.com/en-us/legal/psn-terms-of-service/)1. ABOUT THESE TERMS**, paragraph 10 · Citation strength: strong
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User is responsible for all bank fees related to transactions, including chargebacks.
You are responsible for all bank fees related to any transactions or failed transactions initiated by you or your children, including domestic and international transaction fees.
Why it matters: You will be charged for any bank fees associated with your transactions, including those from failed transactions or chargebacks, as well as any domestic and international transaction fees.
You are responsible for all bank fees related to any transactions or failed transactions (e.g., chargebacks from your bank or credit card provider) initiated by you or your children, including domestic and international transaction fees.
You will not receive a refund if content price drops after purchase.
If the price for any content or services you purchased temporarily or permanently drops, you will not be entitled to a refund, unless your purchase independently qualifies for a refund under the PlayStation Store Cancellation Policy.
Why it matters: If you buy content and its price drops later, you will not get a refund, unless a separate cancellation policy specifically allows it.
If the price for any content or services you purchased temporarily or permanently drops, you will not be entitled to a refund (unless your purchase independently qualifies for a refund under the PlayStation Store Cancellation Policy).
Findings related to the collection, use, and sharing of personal data.
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SIE is granted a broad license to use your User Generated Content without payment.
By creating, posting, or transmitting content such as text, messages, comments, screenshots, pictures, and videos (UGC) via their services or select Third-Party Services, you grant SIE a royalty-free, perpetual, global license to use, distribute, copy, modify, display, and publish your UGC for any reason, without further notice or payment to you or any third parties. You also authorize SIE to sublicense its rights to any third party and waive all claims against SIE for the use of UGC.
Why it matters: PlayStation can use, modify, and distribute any content you create and share on their services, including text, images, and videos, globally and forever, without paying you or asking your permission again. They can also let other companies use your content.
By utilizing such functionality, you grant SIE a royalty-free, perpetual, global license to use, distribute, copy, modify, display, and publish your UGC for any reason, without further notice or payment to you or any third parties. You further authorize SIE to sublicense its rights to any third party, including its affiliates. You hereby waive, to the extent permitted by applicable law, all claims, including any moral or patrimonial rights, against SIE, and its affiliates for SIE’s, its affiliates, or any third party’s use of UGC.
**[](https://www.playstation.com/en-us/legal/psn-terms-of-service/)6. USER INFORMATION AND USER GENERATED CONTENT**, paragraph 6 · Citation strength: strong
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SIE can suppress, block, remove, or delete User Information or User Generated Content and report illegal content to authorities.
We reserve the right to suppress, block, hide, remove, or delete any User Information or User Generated Content at our discretion, and to report any illegal User Generated Content and related User Information to the appropriate authorities.
Why it matters: PlayStation can remove or block any content you post or any information about you without your consent. They can also report any content they deem illegal, along with your personal information, to law enforcement.
We reserve the right to suppress, block, hide, remove, or delete any User Information or UGC at our discretion, and to report any illegal UGC and related User Information to the appropriate authorities.
**[](https://www.playstation.com/en-us/legal/psn-terms-of-service/)6. USER INFORMATION AND USER GENERATED CONTENT**, paragraph 7 · Citation strength: strong
Cancellation and Renewal
Findings related to subscription, cancellation, and renewal policies.
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Free trials automatically convert to paid subscriptions.
Unless specified otherwise at the time of purchase, free trials will automatically convert into ongoing paid subscriptions at the end of the trial period.
Why it matters: If you don't cancel a free trial before it ends, you will automatically be charged for a paid subscription.
Unless otherwise stated at the time of purchase, free trials will automatically convert into ongoing paid subscriptions at the end of the trial period.
You will automatically be charged for recurring subscriptions until canceled.
If your subscription is ongoing and renews automatically, you will be charged the applicable subscription fee automatically at the frequency you chose at purchase until you cancel.
Why it matters: You will be automatically charged for your subscription on a recurring basis until you actively cancel it.
If your subscription is ongoing and renews automatically, you will be charged the applicable subscription fee automatically at the frequency you chose at purchase until you cancel
If your wallet funds are insufficient for a subscription renewal, your saved payment method will be charged automatically.
If your wallet does not have enough funds when an automatic recurring subscription payment is due, the balance will be automatically funded from your default Approved Payment Method on file to cover the subscription fee.
Why it matters: If your PlayStation Store Wallet doesn't have enough money for a subscription renewal, the company will automatically charge your linked credit card or other payment method for the full amount.
If your wallet doesn’t have enough funds when an automatic recurring subscription payment is due, the balance will be automatically funded from your default Approved Payment Method on file to cover the subscription fee.
Upon cancellation of a subscription, you lose access to associated content and services.
Upon cancellation of a subscription, you will not be able to access content or services provided with your subscription unless permitted by us. Content downloaded at no additional cost through the subscription may become inaccessible. Gameplay information, including trophies earned during a trial offer, promotional period, or subscription term, may not be available.
Why it matters: Canceling your subscription means you will lose access to all subscription content, services, and potentially downloaded games and gameplay data, including trophies, unless PlayStation expressly allows otherwise.
Upon cancellation of a subscription, you will not be able to access content or services provided with your subscription except as permitted by us. Content that you downloaded onto a device and that was provided to you through a subscription at no additional cost beyond the subscription price may not be accessible. Gameplay information, including trophies earned during a trial offer, promotional period or subscription term may not be available.
Potentially overlooked clauses that may contain unexpected conditions or commitments.
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Company can automatically update system software, causing data loss or functional changes.
It may become necessary to provide certain content to you to ensure that our Services, Content, or your PlayStation Devices are functioning properly. This content may include automatic updates or upgrades that may change your current operating system, cause a loss of data or content, or cause a loss of functionalities or utilities. You authorize us to provide this content, updates, and upgrades, and you acknowledge that we are not liable for any damages, loss of data or loss of functionalities arising from our delivery of these.
Why it matters: The company can automatically update your system software, which might lead to changes in your operating system, loss of data, or changes in functionality, and they are not responsible for any resulting damages or losses. It is recommended to regularly back up your data.
From time to time, it may become necessary to provide certain content to you to ensure that our Services, Content, or your PlayStation Devices are functioning properly. Some content may be provided automatically without notice when you sign in. This content may include automatic updates or upgrades that may change your current operating system, cause a loss of data or content, or cause a loss of functionalities or utilities. Upgrades or updates may be provided for system software for your PlayStation Device or other devices.
**[](https://www.playstation.com/en-us/legal/psn-terms-of-service/)13. MAINTENANCE AND UPGRADES**, paragraph 1 · Citation strength: strong
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You agree to pay for purchases made by your children using your account.
By allowing a transaction through an associated Child Account, you are agreeing to pay for all transactions made by your children, and authorizing SIE to deduct funds from your PlayStation Store Wallet and charge your Approved Payment Method for all fees.
Why it matters: You are responsible for all purchases made by your children through their associated Child Accounts, and PlayStation will automatically charge your linked payment methods for these transactions.
If you are purchasing a digital item, by completing a transaction through your Account or allowing a transaction to take place through an associated Child Account, you are (i) agreeing to pay for all transactions made by you or your children; (ii) authorizing SIE to deduct from the PlayStation Store Wallet and charge your Approved Payment Method all fees due and payable for all your transactions; and (iii) agreeing to the terms of this Agreement, including any applicable Usage Terms or Third-Party Terms associated with use of the particular product.
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