Snapshot of the source text at fetch time — not a live mirror of the policy page.
Plain-English summary
This policy includes several potentially impactful clauses. You agree to resolve most disputes through individual binding arbitration instead of court, meaning you waive your right to a jury trial and participation in class action lawsuits (risk_flags-0001, risk_flags-0002). Starbucks limits its liability for various types of damages (risk_flags-0003). For In-App Delivery, Starbucks isn't responsible for third-party delivery platforms or contractors (risk_flags-0004). Starbucks can terminate your access to their sites without notice (risk_flags-0005) and you are required to indemnify them for claims related to your use (risk_flags-0006). If you submit ideas, Starbucks can use them without compensation or acknowledgment (risk_flags-0007). Starbucks can also change the terms of use at any time, and your continued use implies acceptance (gotchas-0001). Finally, delivery and pickup times are only estimates and not guaranteed (gotchas-0002).
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Risks to you
Potentially risky provisions that impact you, like not being responsible for things, or changing the terms without telling you well.
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Binding Arbitration of Disputes
This agreement requires you to resolve most disputes through individual arbitration instead of court trials and class actions. Arbitration is final and binding with very limited court review, and it is more informal than a lawsuit.
Why it matters: You waive your right to a trial by jury and participation in class action lawsuits. Most legal disputes will be resolved through individual arbitration, which is less formal and has limited court review.
Please read **this section carefully. It affects your legal rights. It provides for resolution of most disputes through individual arbitration instead of court trials and class actions. Arbitration is more informal than a lawsuit in court, uses a neutral arbitrator instead of a judge or jury, and discovery is more limited. Arbitration is final and binding and subject to only very limited review by a court. This section also contains a jury trial waiver and a waiver of any and all rights to proceed in a class, collective, consolidated, private attorney general or representative action in arbitration, or litigation to the fullest extent allowable by applicable law.**
You and Starbucks agree that any legal proceeding, whether in arbitration or in court, will be conducted only on an individual basis. You are waiving your right to a jury trial and to participate in any class, collective, consolidated, private attorney general, or representative action.
Why it matters: You cannot sue Starbucks as part of a group or in a class action. You also give up your right to have a jury hear your case.
**You and we each agree that any proceeding, whether in arbitration or in court, will be conducted only on an individual basis and not in a class, collective, consolidated, private attorney general, or representative action. You and we agree to waive any right to bring or to participate in such an action in arbitration or in court to the fullest extent allowable by applicable law. Notwithstanding the foregoing, the parties retain the right to participate in a class-wide settlement.** * To the fullest extent allowable by applicable law, you and we waive the right to a jury trial.
Starbucks explicitly states that it will not be liable for various types of damages, including indirect, special, incidental, consequential, punitive, or exemplary damages, or damages for loss of goodwill, profits, theft or corruption of user information, personal injury, property damage, inability to use the sites, or device failure/malfunction. This limitation is subject to applicable law, including liability for personal injury or non-waivable statutory rights under New Jersey law.
Why it matters: You may not be able to recover certain types of damages from Starbucks, including significant financial losses or damages for personal injury or property damage, unless specific laws (like New Jersey law) prevent this limitation.
SUBJECT TO APPLICABLE LAW, INCLUDING WITH RESPECT TO LIABILITY FOR PERSONAL INJURY OR NON-WAIVABLE STATUTORY RIGHTS UNDER NEW JERSEY LAW, IN NO EVENT SHALL STARBUCKS OR ITS OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS OR AGENTS (A) BE LIABLE TO THE USER WITH RESPECT TO USE OF THE SITES, THE CONTENT OR THE MATERIALS CONTAINED IN OR ACCESSED THROUGH THE SITES (INCLUDING WITHOUT LIMITATION PARTICIPATION IN MOBILE FEATURES, THE CONTENT OR THE MATERIALS CONTAINED IN OR ACCESSED THROUGH THE SITES, OR ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY A USER ON ANY INFORMATION OBTAINED FROM STARBUCKS), OR ANY DAMAGES THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL,
Third-Party Platform Liability for In-App Delivery
In-App Delivery services are provided by online third-party platforms and their delivery contractors. Starbucks states it has no liability or responsibility for the acts or omissions of any third-party platform or delivery contractor, including regarding food and product handling.
Why it matters: If you use In-App Delivery, Starbucks will not be responsible for any issues with the third-party delivery platform or contractors, including how food is handled.
This feature is enabled via online third-party platform(s) which connect Users with Starbucks stores and the platform’s third-party delivery contractors. All deliveries will be made by such contractors, and neither Starbucks nor its employees will provide delivery themselves. Users may be subject to third party terms, including the [DoorDash Consumer Terms and Conditions](https://help.doordash.com/legal/document?type=cx-terms-and-conditions®ion=US&locale=en-US). Starbucks has no liability or responsibility for the acts or omissions of any third-party platform or delivery contractor, including with respect to food and product handling.
Starbucks Can Revoke Your License and Restrict Access
Starbucks reserves the right to terminate your license to use the Sites and to block or prevent your future access to and use of the Sites without notice and in its sole discretion.
Why it matters: Starbucks can stop you from using their sites and services at any time, for any reason, and without telling you first.
Notwithstanding any of these Terms, Starbucks reserves the right, without notice and in its sole discretion, to terminate your license to use the Sites and to block or prevent your future access to and use of the Sites. Starbucks’ failure or delay in taking such actions does not constitute a waiver of its rights to enforce these Terms.
You agree to defend, indemnify, and hold Starbucks harmless from any claims, suits, damages, costs, lawsuits, fines, penalties, liabilities, and expenses (including attorneys’ fees) that arise from or relate to your use or misuse of the Sites, violation of these Terms, violation of third-party rights, or any User Content or Ideas you provide.
Why it matters: You are responsible for covering Starbucks' legal costs and damages if your actions on the sites lead to a lawsuit, unless the claims are caused solely by Starbucks' negligence.
Notwithstanding the foregoing, this indemnification provision shall not apply to any Claims caused by a Starbucks Indemnitee’s sole negligence. Starbucks reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by the User, in which event the User will cooperate in asserting any available defenses.
By submitting ideas, you grant Starbucks a worldwide, perpetual, irrevocable, non-exclusive, fully-paid up, and royalty-free license to use, sell, reproduce, and otherwise exploit your ideas for any purpose, commercial or otherwise, without acknowledgement or compensation to you. You release Starbucks from any claims that such use violates your rights.
Why it matters: If you submit any ideas to Starbucks, they can use them freely for any commercial purpose without paying you or even acknowledging your contribution. You also give up your right to sue them for using your ideas.
By submitting your Idea, you grant Starbucks and its designees a worldwide, perpetual, irrevocable, non-exclusive, fully-paid up and royalty free license to use, sell, reproduce, prepare derivative works, combine with other works, alter, translate, distribute copies, display, perform, publish, license or sub-license the Idea and shall be entitled to the unrestricted use and dissemination of Ideas for any purpose, commercial or otherwise, without acknowledgment or compensation to you. By submitting your Idea, you hereby release Starbucks and its agents and employees from any claims that such use violates any of your rights.
How the company uses and shares your personal information.
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Cancellation and renewal
How to cancel your service, and how renewals work.
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Other gotchas
Unexpected things that users should be aware of.
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Updates to Terms of Use
Starbucks reserves the right to change or modify these Terms or any other Starbucks policies related to use of the Sites at any time and at its sole discretion by posting revisions on the Sites. Your continued use of the Sites after such changes constitutes acceptance of them.
Why it matters: Starbucks can change these terms at any time by just posting the updates on their websites. If you keep using the sites, you automatically agree to the new terms.
Starbucks reserves the right to change or modify these Terms or any other Starbucks policies related to use of the Sites at any time and at its sole discretion by posting revisions on the Sites. Continued use of the Sites following such changes or modifications to the Terms or other Starbucks policies will constitute acceptance of such changes or modifications. If you do not agree to such changes or modifications, you should cease using the Sites immediately.
Any delivery, pickup, or preparation times displayed via the Sites or the third-party platform are estimates and do not represent a commitment or guarantee.
Why it matters: The estimated times for delivery, pickup, or preparation shown online are not guaranteed by Starbucks, meaning your order might not be ready or delivered when expected.
Any delivery, pickup, or preparation times displayed via the Sites or the third-party platform are estimates and do not represent a commitment or guarantee.
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