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Plain-English summary
Ubisoft's terms include a mandatory binding arbitration clause and class-action waiver for US users, meaning disputes must go through arbitration instead of court, and class actions are not allowed. Furthermore, any virtual currency purchased has no real money value and is non-refundable. All actions on your account are considered your responsibility. Discussions in public channels are at your own risk and are publicly visible. Ubisoft can change services and content at any time without guaranteeing availability, and may terminate additional accounts.
89% confidence
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Risk Flags
Clauses that indicate significant risks to the user, potentially leading to material harm, legal disadvantages, or loss of control.
high95% confidence
Mandatory Binding Arbitration and Class-Action Waiver
For users in the United States, all disputes with Ubisoft must be resolved through binding arbitration, and users cannot participate in class or representative proceedings. By agreeing to these terms, users waive their right to resolve disputes in a court of law by a judge or jury and to proceed against Ubisoft on a class or representative basis.
Why it matters: You lose your right to sue Ubisoft in court with a judge or jury and cannot join a class-action lawsuit if you are a user located in the United States. All disputes must be resolved through binding arbitration.
IF YOU ARE A USER LOCATED IN THE UNITED STATES, EXCEPT AS SET FORTH HEREIN, ANY AND ALL DISPUTES BETWEEN YOU AND UBISOFT SHALL BE RESOLVED THROUGH BINDING ARBITRATION AND BROUGHT ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS PART OF A CLASS OR REPRESENTATIVE PROCEEDING IN ACCORDANCE WITH ARTICLE 16 OF THIS AGREEMENT. BY AGREEING TO THESE TERMS, YOU WAIVE YOUR RIGHTS TO RESOLVE DISPUTES IN A COURT OF LAW BY A JUDGE OR JURY AND TO PROCEED AGAINST UBISOFT ON A CLASS OR REPRESENTATIVE BASIS.
**PLEASE READ THESE TERMS OF USE CAREFULLY.**, paragraph 2 · Citation strength: strong
medium90% confidence
Ubisoft Virtual Currency has no monetary value
Ubisoft Virtual Currency has no monetary value, no value outside of the services, cannot be sold, traded, transferred, or exchanged for cash, and is non-refundable, except if required by law. Once redeemed for Content, that Content is not returnable, exchangeable, or refundable.
Why it matters: Any virtual currency you obtain has no actual monetary worth and cannot be converted to cash or refunded. Once you use it to buy content, that content is also non-refundable.
UBISOFT VIRTUAL CURRENCY HAS NO MONETARY VALUE AND HAS NO VALUE OUTSIDE OF OUR SERVICES. Ubisoft Virtual Currency cannot be sold, traded, transferred, or exchanged for cash; it only may be redeemed for Content available on the Services. Ubisoft Virtual Currency is non-refundable, and you are not entitled to a refund for any unused Ubisoft Virtual Currency, except if required by law. Once you redeem Ubisoft Virtual Currency for Content, that Content is not returnable, exchangeable, or refundable.
* To ensure your Account safety:, paragraph 28 · Citation strength: strong
medium90% confidence
Account deemed to be carried out by you
Any use of your Account with your password, including any service purchase, will be considered as carried out by you.
Why it matters: You are held responsible for all actions and purchases made using your account and password.
Any use of your Account with your password, in particular any purchase of Services, will be deemed to be carried out by you.
**PLEASE READ THESE TERMS OF USE CAREFULLY.**, paragraph 13 · Citation strength: strong
medium90% confidence
Public discussion channels carry user risk
In discussion channels, your avatar, username, and messages will be public and viewable by any user, unless it is a private channel. You send your messages at your own risk and have sole responsibility for their submission, publication, and dissemination.
Why it matters: Your avatar, username, and messages in public discussion channels are visible to all users, and you are solely responsible for anything you post there.
When you use the Discussion Channels, you should be aware that your avatar, username and your messages will be public and viewable by any user who visits the Discussion Channels (unless you are in a private Discussion Channel). You send your messages at your own risk. You have sole responsibility for their submission, publication and dissemination.
* To ensure your Account safety:, paragraph 20 · Citation strength: strong
Data Use
Clauses that describe how your data is collected, processed, shared, and used.
medium90% confidence
Account verification may require identity documents
To protect minors, prevent fraud, and keep the community safe, Ubisoft may verify the accuracy of the information provided, including telephone number and e-mail address. Users agree to send necessary verification documents, which may include a copy of their identity card or passport, upon request.
Why it matters: Ubisoft may ask you to provide identity documents, such as a copy of your identity card or passport, to verify your account information.
To help protect minors, prevent risks of fraud, and keep our community safe, we may check the accuracy of the information you provided, including by verifying your telephone number and e-mail address. You agree to send the necessary verification documents (which may include a copy of your identity card or passport) by any means upon our request.
**PLEASE READ THESE TERMS OF USE CAREFULLY.**, paragraph 11 · Citation strength: strong
low90% confidence
Usernames and avatars are publicly displayed
Usernames and avatars created to access and use certain services will be linked to the account and publicly displayed. It is advised not to include real names in usernames.
Why it matters: Your chosen username and avatar will be publicly visible and linked to your account.
You may need to create a username and/or avatar to access and use certain Services. They will be linked to your Account and publicly displayed. We therefore advise you not to include your real name in your username.
* To ensure your Account safety:, paragraph 5 · Citation strength: strong
Cancellation and Renewal
Clauses pertaining to subscriptions, service cancellation, and automatic renewals.
✓
Looking good
No billing surprises spotted
Verbaterm only flags concerns it can cite. No cancellation, auto-renewal, or refund terms needed attention here.
Gotchas
Unexpected or subtle clauses that might surprise or disadvantage users.
medium90% confidence
Ubisoft may modify services and content unilaterally
Ubisoft may modify services and content through patches and updates, or otherwise modify access, for various reasons including keeping services engaging, adapting to new technical environments, carrying out maintenance, fixing bugs, and adding or removing features. They do not guarantee that services and content will be available at all times, in all locations worldwide, and/or on all devices.
Why it matters: Ubisoft can change, update, or remove features and content from their services at any time, and they don't guarantee constant availability of the services or content.
From time to time, we may modify the Services and Content through patches and updates, or otherwise modify the access to the Services and Content, for various reasons, especially:
**5.1 Modification of Services and Content****.**, paragraph 1 · Citation strength: strong
medium85% confidence
No guarantee of service or content availability for a determined period
Unless otherwise specified, Ubisoft does not guarantee the availability of any service or content for a determined period of time.
Why it matters: Ubisoft may discontinue or limit access to services or content without guaranteeing their availability for any specific duration.
Unless otherwise specified to you by us, we do not guarantee the availability of any Service or Content for a determined period of time.
**5.1 Modification of Services and Content****.**, paragraph 4 · Citation strength: strong
medium90% confidence
Ubisoft may terminate additional accounts
Users must not create multiple accounts unless specifically permitted. In such cases, users acknowledge they will close additional accounts upon request, or Ubisoft may terminate them.
Why it matters: If you create multiple accounts without permission, Ubisoft can request you close them or terminate them itself.
You must not create multiple accounts, except if we specifically allow it. In such case, you acknowledge that you will close your additional Account upon our request, or that we may terminate your additional Account.
* To ensure your Account safety:, paragraph 7 · Citation strength: strong
medium90% confidence
Ubisoft not responsible for minor activities without guardian permission
As far as permitted by law, Ubisoft accepts no responsibility for activities conducted by minors without their parents' or legal guardians' permission. All use of services by minors is the responsibility of their parents or legal guardians.
Why it matters: Ubisoft is not liable for actions taken by minors using their services without parental consent; parents or guardians are fully responsible for their child’s use.
As far as permitted by law, we accept no responsibility regarding any activities which may be conducted by minors without the permission of their parents or legal guardians. In all cases, all use of the Services by minors is the responsibility of their parents or legal guardians.
* To ensure your Account safety:, paragraph 17 · Citation strength: strong
low90% confidence
Ubisoft not responsible for user opinions or recommendations
Ubisoft is not responsible for and does not endorse the opinions, advice, and/or recommendations displayed or sent by users on the services, including in any public discussion channel. Such communications are the sole responsibility of the concerned users.
Why it matters: Ubisoft does not take responsibility for or endorse anything users say or recommend on their services, including in public discussion channels. The user who posted them is solely responsible for those communications.
We are not responsible for and do not endorse the opinions, advice and/or recommendations displayed or sent by users on the Services, including in any public Discussion Channel. Such communications are the sole responsibility of the concerned users.
**5.2 Modifications of Services and Content price****.**, paragraph 5 · Citation strength: strong
Protections
Clauses that offer explicit benefits or safeguards to the user.
Protection90% confidence
Parental consent required for minor accounts
For a Ubisoft Child account, a parent or legal guardian's Ubisoft account is required to link, and they must provide consent for the Child account's creation. They may also need to verify their age upon creation or linking. Parents or legal guardians can withdraw consent and request closure of their account and associated Child account(s) at any time.
Why it helps: This ensures that children's online gaming activities are overseen by parents or legal guardians, allowing them to control the creation and closure of accounts for minors and providing an extra layer of protection.
When creating the account, the Ubisoft Child is linked to a parent’s or legal guardian’s Ubisoft account. Parent or legal guardian provides their consent to the creation of the Child account. Depending on their country of residence, parent or legal guardian may have to verify their age upon account creation and/or account linking with a Child account. Parent or legal guardian may withdraw their consent at any time and request the closure of their account as well as associated Child account(s).
* To ensure your Account safety:, paragraph 11 · Citation strength: strong
Protection90% confidence
Family Center for parental controls and activity supervision
The Family Center provides information on parental controls, protective features, and notifications for supervising family members' activity, including managing privacy settings, friendship activity, gaming, and spending.
Why it helps: Parents and legal guardians can use the Family Center to monitor and manage various aspects of their family members' online activity, promoting a safer gaming environment.
The [Family Center](https://account.ubisoft.com/parental-control) gives information about parental controls, protective features and notifications that an Account can have to supervise the activity of their family members. This goes from managing privacy settings, friendship activity to gaming and spending activity.
* To ensure your Account safety:, paragraph 16 · Citation strength: strong
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