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Terms of service

Ubisoft Connect

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Score40.0
Reviewed
Policy typeTerms of service
Concern findings10
Protections0
Source supportStrong

Source provenance

Verified official source
Retrieved
Last checked
PublishedAutomated refresh

What changedMaterial language shifts detected around cancel, refund, renew, arbitration. 208 new line(s), 307 removed line(s).

Snapshot hash a555401c580963fed01a5c97f6d53f9fe8afab64ba34b01de2a175fbe47d667b

Snapshot of the source text at fetch time, not a live mirror of the policy page.

Plain-English summary

The terms for Ubisoft Services include a mandatory binding arbitration clause and class action waiver for US users, meaning users waive their right to sue in court or join class actions. There are no refunds for unused virtual currency or services upon account termination (risk_flags-2). Ubisoft claims sole ownership of intellectual property rights for user-generated content derived from their existing content, with users irrevocably assigning these rights without payment (risk_flags-3). Additionally, users grant Ubisoft a broad, perpetual, royalty-free license to use independently created user-generated content for any purpose (gotchas-2). Ubisoft does not accept unsolicited ideas, and any submitted ideas are deemed non-confidential and can be used without compensation (gotchas-3). Inactive accounts may be closed, leading to loss of save files and game progression (cancellation_renewal-1, cancellation_renewal-2), and Ubisoft may prevent users from creating new accounts after termination (cancellation_renewal-3).

87% confidence

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Risk Flags

2 findings

Critical issues or red flags that users should be aware of, such as limitations on legal rights or significant privacy concerns.

high95% confidence

No Refunds for Unused Virtual Currency Upon Account Termination

In the event of termination of your Account or of Service(s) associated with your Account, no credit (such as for unused Services, unused subscription period, unused points or Ubisoft Virtual Currency) will be credited to you or converted into cash or any other form of reimbursement.

Account termination without notice

Why it matters: Users will not receive any refunds or credit for unused services, subscription periods, points, or virtual currency if their account or associated services are terminated.

In the event of termination of your Account or of Service(s) associated with your Account, no credit (such as for unused Services, unused subscription period, unused points or Ubisoft Virtual Currency) will be credited to you or converted into cash or any other form of reimbursement.

To ensure your Account safety:, paragraph 131 · Citation strength: strong

high95% confidence

Ubisoft Owns All Intellectual Property Rights to User-Generated Content Derived from Ubisoft Content

Ubisoft will be the sole owner of all Intellectual Property Rights relating to User Generated Content (UGC) that users produce from pre-existing Ubisoft Content (referred to as "Derived UGC"). Users irrevocably assign these rights to Ubisoft, without any obligation of payment, on a worldwide basis and for the period of protection of each right.

Why it matters: Users lose all intellectual property rights to any content they create using Ubisoft's pre-existing content, as these rights are irrevocably assigned to Ubisoft without compensation. Ubisoft can use this content globally for any purpose.

We shall be the sole owner of all Intellectual Property Rights relating to Derived UGC. You hereby irrevocably assign to us, with full title guarantee, without any obligation of payment, all Intellectual Property Rights and rights of use you may have over Derived UGC, on a worldwide basis and for the period of protection of each right. We may file or register any application for Intellectual Property Rights relating to Derived UGC in our name, in all countries in the world.

To ensure your Account safety:, paragraph 136 · Citation strength: strong

Data Use

2 findings

How the company collects, uses, shares, and protects user data. This section covers data handling practices, privacy controls, and data security measures.

medium90% confidence

Public Display of Usernames, Avatars, and Messages in Discussion Channels

When users utilize Discussion Channels, their avatar, username, and messages will be public and viewable by any other user visiting those channels, unless it's a private Discussion Channel. Users send their messages at their own risk and are solely responsible for their submission, publication, and dissemination.

Why it matters: Information shared in public discussion channels, including usernames, avatars, and messages, will be visible to all users, meaning users should exercise caution as they are solely responsible for this content.

When you use the Discussion Channels, you should be aware that your avatar, username and your messages will be public and viewable by any user who visits the Discussion Channels (unless you are in a private Discussion Channel). You send your messages at your own risk. You have sole responsibility for their submission, publication and dissemination.

To ensure your Account safety:, paragraph 16 · Citation strength: strong

medium90% confidence

Collection of Information Upon Detection of Unauthorized Third-Party Programs

If an unauthorized third-party program is detected, information may be communicated back to Ubisoft, including the user's Account name, IP address, details about the detected program, and the time and date of detection.

Why it matters: If users employ unauthorized third-party programs, their account name, IP address, program details, and detection time/date may be automatically collected and sent to Ubisoft.

In the event the use of an unauthorized third-party program is detected, information may be communicated back to us, including the name of your Account, IP address, details about the unauthorized third-party program detected, and the time and date that the unauthorized third-party program was detected.

To ensure your Account safety:, paragraph 40 · Citation strength: strong

Cancellation and Renewal

3 findings

Terms related to subscription renewals, service cancellations, and account termination, including any associated penalties or data retention policies.

medium90% confidence

Account Closure Due to Inactivity with 30-Day Notice

Ubisoft may close an account that has been inactive for a long time and meets specific inactivity criteria. Users will receive a prior notice of at least 30 days via email or notification, warning them about the impending closure, its consequences, and steps to keep the account open.

Why it matters: Accounts inactive for extended periods may be closed, but users will receive a 30-day notice with options to prevent closure.

Where your Account has been inactive for a long time and meet specific inactivity criteria that will be detailed to you in the email or notification informing you of the upcoming closure. This action is necessary to comply with privacy and personal data regulations, particularly to uphold the principle of data retention period. Before closing your Account, we will provide you with a prior notice of at least 30 days, warning you about the impending closure, its consequences, and detailing the steps you can take to keep it open, should you wish to do so.

To ensure your Account safety:, paragraph 124 · Citation strength: strong

medium95% confidence

Loss of Save Files and In-Game Progression Upon Account Termination

In the event of account termination, users will no longer have access to their account and will lose all save files and in-game progression related to the Services.

Account termination without notice

Why it matters: Terminating an account results in the irreversible loss of all game save files and in-game progress.

In the event of termination of your Account, you will no longer have access to your Account and you will lose all your save files and in-game progression related to the Services.

To ensure your Account safety:, paragraph 130 · Citation strength: strong

medium85% confidence

Ubisoft May Prohibit Re-creation of Accounts After Termination

Ubisoft may, at its discretion, not allow users to create an account again without express permission after an account has been terminated.

Why it matters: Users may be permanently barred from creating new accounts with Ubisoft if their previous account was terminated, requiring special permission to return.

We may not allow you to create an Account again without our express permission, at our discretion, through asking https://www.ubisoft.com/help .

To ensure your Account safety:, paragraph 129 · Citation strength: strong

Gotchas

3 findings

Potentially overlooked clauses that could disadvantage users, such as hidden fees, unexpected limitations, or broad permissions granted to the company.

medium90% confidence

Ubisoft Can Suspend or Close All User Accounts If One is in Violation

If a user has more than one account and one account is suspended or closed by Ubisoft for violating terms, Ubisoft reserves the right to suspend or close all of the user's accounts under that process.

Why it matters: A violation on one of a user's accounts could lead to the suspension or closure of all their accounts, potentially resulting in loss of access across multiple services.

Should you have more than one Account, we reserve the right to suspend or close all of your Accounts once one has been suspended or closed by us under this process.

To ensure your Account safety:, paragraph 125 · Citation strength: strong

medium90% confidence

Broad License Granted to Ubisoft for Independent User-Generated Content

Users grant Ubisoft and its licensees a non-exclusive, perpetual, royalty-free, irrevocable, transferable, worldwide license to use, copy, host, reproduce, represent, modify, display, distribute, publicly perform, publicly display, and generally exploit Independent User Generated Content (UGC) for any purpose.

Broad content license

Why it matters: Ubisoft obtains extensive, permanent, and irrevocable rights to use any content users create independently, without paying royalties or requiring user permission.

You hereby grant us, and our licensees, distributors, partners, agents, representatives a non-exclusive, perpetual (or for the duration of the rights), royalty-free, irrevocable, transferable (in whole or part) worldwide license to use, copy, host, reproduce, represent, modify, display, distribute, publicly perform, publicly display and, in general, otherwise exploit, online and offline, Independent UGC (including all Intellectual Property Rights therein) in whole or in part, for any purpose.

To ensure your Account safety:, paragraph 153 · Citation strength: strong

medium90% confidence

Ubisoft Does Not Accept Unsolicited Ideas or Suggestions

Ubisoft's company policy does not allow them or their employees to accept or consider any unsolicited ideas, suggestions, proposals, comments, or materials ("Submissions"). If users still submit ideas, they agree that these submissions are non-confidential, non-proprietary, and Ubisoft has no obligation to review, return, or acknowledge them.

Why it matters: Any unsolicited ideas or suggestions submitted by users will be deemed non-confidential and non-proprietary, and Ubisoft may use, redistribute, or disclose them worldwide for any purpose without compensation or credit.

However, our company policy does not allow us or any of our employees to accept or consider any unsolicited ideas, suggestions, proposals, comments or materials (“Submissions”).

To ensure your Account safety:, paragraph 133 · Citation strength: strong

Protections

0 findings

Safeguards and benefits for users, including clear privacy controls, data security, transparent practices, and avenues for support or recourse.

Looking good

No source-backed concerns shown

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