Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
The Zendesk Website Terms of Use contain several concerning clauses for users. The company disclaims liability for various damages, including personal injury, property damage, lost profits, and data loss (risk_flags-0001), and for the conduct of other users or third parties (risk_flags-0002). Importantly, the company states it is not liable for any unauthorized access to your personally identifiable information (risk_flags-0004), and you are required to indemnify them for claims arising from your use of their websites (risk_flags-0003). The company also reserves the right to terminate or suspend these terms at any time without notice (risk_flags-0005).
95% confidence
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Risks to you
6 findings
Clauses that could pose a moderate to severe risk to you.
high95% confidence
Disclaimer of Liabilities
The company is not liable for personal injury, property damage, lost profits, data loss, loss of goodwill, work stoppage, computer or device malfunction, or any direct or indirect damages arising from the use of the websites or alleged performance failures, errors, omissions, interruptions, deletions, defects, delays, computer viruses, communication line failures, theft or destruction of property, and/or unauthorized access to, alteration of, or use of any record, content, or technology pertaining to or on the websites.
Why it matters: You cannot hold the company responsible for various types of damages, including personal injury, property damage, lost profits, or data loss, that may result from using their websites or due to their alleged failures, errors, or security breaches. This significantly limits your ability to seek compensation for harm.
YOU AGREE THAT THIS LIMITATION OF LIABILITY APPLIES WHETHER SUCH ALLEGATIONS ARE FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR FALL UNDER ANY OTHER CAUSE OF ACTION, REGARDLESS OF THE BASIS UPON WHICH LIABILITY IS CLAIMED AND EVEN IF THE ZENDESK GROUP OR FUTURE PARENT OR AFFILIATED COMPANIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.
Website Terms of Use, paragraph 1 · Citation strength: strong
high95% confidence
No Liability for Third-Party Conduct
You acknowledge that the Zendesk Group or future parent or affiliated companies are not liable for any actual or alleged defamatory, offensive, or illegal conduct of other users of the websites or any other third parties.
Why it matters: You cannot hold the company responsible for harmful or illegal actions of other users or third parties on their websites, meaning you bear the risk of such interactions yourself.
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, YOU ALSO SPECIFICALLY ACKNOWLEDGE THAT THE ZENDESK GROUP OR FUTURE PARENT OR AFFILIATED COMPANIES ARE NOT LIABLE FOR ANY ACTUAL OR ALLEGED DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF OTHER USERS OF THE WEBSITES OR ANY OTHER THIRD PARTIES.
Website Terms of Use, paragraph 1 · Citation strength: strong
high95% confidence
Indemnification Obligation
You agree to defend, indemnify and hold harmless the company, its affiliates, and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees, arising out of your use of the Websites.
Why it matters: You are responsible for covering all claims and expenses, including legal fees, that arise from your use of the company's websites, potentially placing a significant financial burden on you.
You agree to defend, indemnify and hold harmless the Zendesk Group, its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees, arising out of the use of the Websites by you.
Website Terms of Use, paragraph 1 · Citation strength: strong
high95% confidence
No Liability for Unauthorized Access to Personal Information
The company disclaims any and all liability of any kind for any unauthorized access to or use of your personally identifiable information.
Why it matters: You bear the risk if your personally identifiable information is accessed or used without authorization, as the company states it is not liable for such events.
We disclaim any and all liability of any kind for any unauthorized access to or use of your personally identifiable information.
Website Terms of Use, paragraph 1 · Citation strength: strong
high95% confidence
Termination Without Notice
The company may terminate or suspend these Terms at any time without notice to you.
Why it matters: Your access to the terms and services can be ended immediately by the company without any prior warning or explanation.
We may terminate or suspend these Terms at any time without notice to you.
Website Terms of Use, paragraph 1 · Citation strength: strong
medium95% confidence
User Content License Grant
By submitting User Content to the Websites, you automatically grant the company a royalty-free, perpetual, irrevocable, non-exclusive, worldwide right and license to use, publish, reproduce, modify, adapt, edit, translate, create derivative works from, incorporate into other works, distribute, sublicense (through multiple tiers) and otherwise exploit such User Content (in whole or in part) in any form, media or technology without payment.
Why it matters: The company can use any content you submit on their websites, including text, images, and videos, in any way they choose, anywhere in the world, forever, without paying you or needing your further permission.
By submitting User Content to the Websites, you automatically grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide right and license to use, publish, reproduce, modify, adapt, edit, translate, create derivative works from, incorporate into other works, distribute, sublicense (through multiple tiers) and otherwise exploit such User Content (in whole or in part) in any form, media or technology now known or hereafter developed, without payment to you or to any third parties.
Website Terms of Use, paragraph 1 · Citation strength: strong
Data Use
Not clearly stated
How the company uses your data, and what rights you have over it.
?
Not clearly stated
No cited data-use findings — wording is unclear
There is not enough information to determine if the company modifies your data for any commercial purposes. There is not enough information to determine if the company uses your data for product improvement, monetization via third-party sharing, or advertising purposes. There is not enough information to determine if the company shares your data with third parties.
Cancellation and Renewal
Not clearly stated
What you need to know about ending your agreement with the company.
?
Not clearly stated
No cited billing terms — wording is unclear
There is not enough information to determine the cancellation process, how to cancel the service, or the renewal terms for subscriptions.
Gotchas
1 finding
Unexpected clauses that might be hidden in the details.
medium95% confidence
Waiver of Moral Rights in User Content
To the fullest extent permitted under applicable law, you waive your moral rights in the User Content and agree not to assert such rights against the company.
Why it matters: You give up certain non-economic rights (moral rights) associated with your creations shared on the platforms, potentially limiting your ability to object to modifications or improper attribution of your content.
Additionally, to the fullest extent permitted under applicable law, you waive your moral rights in the User Content and agree not to assert such rights against us.
Website Terms of Use, paragraph 1 · Citation strength: strong
Protections for you
Not clearly stated
Clauses that provide explicit protection or benefit to you.
?
Not clearly stated
No cited protections — wording is unclear
There is no information about explicit consumer protections like clear refund windows, user deletion/export controls, or data minimization commitments.
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