Zoho One
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Source provenance
Verified official sourceSnapshot hash c9c54bc7ae6e5b6fb5d600f0dcac57d86fed9c51a9eeef4e7d2815ee69c3219b
Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
Zoho's privacy policy indicates a commitment to data minimization and protection, including not selling personal information and extending EEA data rights globally. Key concerns include that information collected from public sources may be retained even if deleted from the original platform (risk_flags-1), and the company does not honor "Do Not Track" browser signals (risk_flags-2). Additionally, user data may be shared with marketplace app developers who operate under their own privacy policies (risk_flags-3). Upon account termination, data deletion has a grace period of up to 9 months (cancellation_renewal-1), and essential communications cannot be opted out of (gotchas-1).
89% confidence
Critical issues that pose significant risk.
Information collected from social media sites or other publicly available sources may remain with Zoho even if deleted from the original sites.
Why it matters: If you interact with Zoho on social media or review sites and later delete your content from those platforms, Zoho may still retain and use that information.
We must tell you that once collected, this information may remain with us even if you delete it from these sites.
Zoho does not currently honor "Do Not Track" signals from internet browsers.
Why it matters: Your browser's "Do Not Track" preference will not prevent Zoho from collecting your browsing data.
We do not currently honor Do Not Track signals from internet browsers; when a universal standard for processing them emerges, we will follow it.
When installing or purchasing applications from Zoho's online marketplace, your name and email address will be shared with the application developer, and Zoho does not control their use of this information.
Why it matters: Your personal information (name and email) will be shared with third-party developers, whose privacy policies will govern their use of your data, meaning Zoho's privacy policy will not apply to that data.
When you install or purchase any application developed using Zoho's APIs that is posted on Zoho’s online marketplace, your name and email address will be shared with the developer of the application, so they may engage with you directly as the provider of that application or service. Zoho does not control the use of your personal information by the developers, which will be based on their own privacy policies.
Policies on data collection, processing, and sharing.
Looking good
No data-use concerns flaggedTerms related to service termination, account cancellation, and subscription renewals.
After account termination, data will be automatically deleted from the active database within 6 months and from backups within an additional 3 months.
Account termination without notice
Why it matters: Your data will not be immediately deleted upon account termination and may remain on the active database for up to 6 months and in backups for up to 9 months.
After you terminate your account, your data will be automatically deleted from our active database within 6 months and from our backups within 3 months after that.
Less-obvious terms that may be detrimental or unexpected.
You will continue to receive essential notices and emails, such as account notification emails, security incident alerts, and policy updates, even if you opt out of non-essential communications.
Why it matters: You cannot opt out of receiving certain essential communications, including account notifications, security alerts, and policy updates.
However, you will continue to receive essential notices and emails such as account notification emails (password change, renewal reminders, etc.), security incident alerts, security and privacy update notifications, and essential transactional and payment related emails.
Explicit commitments and features that benefit the user.
Zoho states they only collect information that is actually needed and only what is essential for business or specific transactions.
Why it helps: This commitment indicates an effort to collect only necessary personal data, potentially reducing privacy risk.
We only collect the information that we actually need. Some of that is information that you actively give us when you sign up for an account, register for an event, ask for customer support, or buy something from us. We store your name and contact information, but we don't store credit card numbers (except with your permission and in one of our secured payment gateways).
Zoho explicitly states that they do not sell any personal information.
Why it helps: This commitment helps protect your personal information from being sold to third parties, reducing potential exposure.
We do not sell any personal information.
After account termination, your data will be automatically deleted from the active database within 6 months and from backups within an additional 3 months.
Why it helps: This commitment provides a clear timeline for the deletion of your data after you terminate your account, ensuring it will not be retained indefinitely.
After you terminate your account, your data will be automatically deleted from our active database within 6 months and from our backups within 3 months after that.
Zoho extends the data subject rights available in the European Economic Area (EEA) to all users, regardless of where they choose to live.
Why it helps: This commitment grants users outside the EEA important data protection rights, such as access, rectification, erasure, and portability, enhancing their control over personal information.
The European Economic Area (EEA) provides certain rights to data subjects (including access, rectification, erasure, restriction of processing, data portability, and the right to object and to complain). Zoho undertakes to provide you the same rights no matter where you choose to live.
You own your service data and Zoho will protect it, limit access to it, and only process it according to your instructions.
Why it helps: This reinforces your ownership and control over the data you entrust to Zoho when using their apps or services.
You own your service data. We protect it, limit access to it, and only process it according to your instructions. You may access it, share it through third-party integrations, and request that we export or delete it.
You have the right to request that Zoho delete your personal information in certain circumstances.
Why it helps: This ensures you can request the removal of your personal data when it is no longer necessary for the purpose it was collected.
You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.
You have the right to transfer your information to a third party in a structured, commonly used, and machine-readable format.
Why it helps: This allows you to easily move your data to other services if desired, promoting data control and flexibility.
You have the right to transfer your information to a third party in a structured, commonly used and machine-readable format, in circumstances where the information is processed with your consent or by automated means.
Users may opt out of non-essential electronic communications, such as newsletters and promotional messages.
Why it helps: This allows you to control the types of communications you receive, reducing unwanted marketing.
You may opt out of receiving newsletters and other non-essential messages by using the ‘unsubscribe’ function included in all such messages.
Zoho commits to notifying users of any major changes to their privacy policy or if they decide to sell their business.
Why it helps: This ensures you are informed about significant changes that could affect your privacy or the service, allowing you to react accordingly.
We will contact you to let you know if we make any major changes to our privacy policy, or in the highly unlikely event that we ever decide to sell our business.
Zoho explicitly states that they do not make any money from advertising revenue, even from free editions of their products.
Why it helps: This commitment reduces the conflict of interest between gathering customer information and fueling advertising revenue, which often compromises customer privacy.
But, by far, our biggest commitment is that we do not make a single dollar from advertising revenue—never have, never will—even from the free editions of our products. This means we avoid the fundamental conflict of interest between gathering customer information and fueling advertising revenue, and the unavoidable compromises in customer privacy that it brings.
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