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Plain-English summary
This review of Dashlane's Terms of Service highlights several important considerations for users.
First, Dashlane implements binding arbitration for dispute resolution, meaning you give up your right to jury trials and class actions (risk_flags-1, risk_flags-3, risk_flags-4). Your ability to recover damages from Dashlane is limited to your most recent subscription fee, except in cases of gross negligence, willful misconduct, or fraud (risk_flags-2). California residents also waive certain rights to bring unknown claims (risk_flags-5), and you generally release Dashlane from a wide range of claims related to your use of the services.
Additionally, Dashlane is not responsible if you lose your Master Password or Recovery Key/Codes, which could lead to permanent loss of access to your account and data. There is no guarantee of 100% security for your secured data or that the service will be error-free or uninterrupted.
Your subscription will automatically renew and you will be charged unless you cancel (cancellation_renewal-1). Generally, refunds are not provided for canceled subscriptions, with an exception for annual subscriptions cancelled within 30 days (cancellation_renewal-2). Non-payment within 15 days of renewal can lead to suspension or termination of your service (cancellation_renewal-3). Lastly, Dashlane owns data regarding installation, registration, usage statistics, and activity logs (data_use-1).
88% confidence
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Risks to you
3 findings
Critical issues to be aware of: includes disclaimers, limitations of liability, and content ownership.
high95% confidence
Binding Arbitration for Dispute Resolution, No Jury Trials or Class Actions
These Terms require the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions, and limit the remedies available if there is a dispute about these Terms or your use of the Services.
Why it matters: You waive certain rights to legal remedies, such as jury trials and class actions, by accepting these Terms. Disputes will be resolved through individual arbitration, which may limit your ability to seek certain remedies.
EXCEPT WHERE PROHIBITED BY LAW, THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND LIMIT THE REMEDIES AVAILABLE IF THERE IS A DISPUTE ABOUT THESE TERMS OR YOUR USE OF THE SERVICES. By accepting these Terms, you are waiving certain rights to legal remedies you may otherwise have.
Dashlane Terms of Service, paragraph 3 · Citation strength: strong
high95% confidence
Limitations on Company Liability for Damages
Except in cases of gross negligence, willful misconduct, or fraud, Dashlane's liability arising out of or related to these Terms or the Services will not exceed the most recent subscription fee you paid. Dashlane will not be liable for any indirect, incidental, special, or consequential damages.
Why it matters: The amount you can recover from Dashlane for damages, excluding gross negligence, willful misconduct, or fraud, is limited to your most recent subscription fee. You cannot claim for indirect, incidental, special, or consequential damages.
EXCEPT IN CASES OF GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD, IN NO EVENT WILL (i) DASHLANE’S LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES EXCEED THE MOST RECENT SUBSCRIPTION FEE YOU PAID, OR (ii) DASHLANE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY ON WHICH THEY ARE ASSERTED, AND EVEN IF DASHLANE IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If you are a California resident, you waive California Civil Code Section 1542, which generally states that a general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in their favor at the time of executing the release.
Why it matters: As a California resident, you give up the right to bring unknown claims against Dashlane that exist at the time of a release. This means if you agree to a release, you are waiving rights to claims you might not even know you have yet, unless they involve unconscionable commercial practice, fraud, deception, false promise, misrepresentation, concealment, suppression, or omission of any material fact.
If you are a California resident, you hereby waive California Civil Code Section 1542, which states: “ A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his favor at the time of executing the release, which, if known by him would have materially affected his settlement with the debtor. ” This release does not apply to any Claims for unconscionable commercial practice by Dashlane or our fraud, deception, false promise, misrepresentation or concealment, or suppression or omission of any material fact in connection with the Services.
b. Arbitration, paragraph 2 · Citation strength: strong
Data Use & Sharing
1 finding
How your data is collected, used, and shared with others.
medium95% confidence
Dashlane owns Usage Information
Dashlane owns all data regarding installation, registration, and the use and performance of the Services, including usage statistics and activity logs (collectively, “Usage Information”).
Why it matters: Dashlane collects and owns your usage data, including installation, registration, and performance statistics, which may be used for their business purposes.
Dashlane owns all data regarding installation, registration, and the use and performance of the Services, including usage statistics and activity logs, (collectively, “ Usage Information ”).
LICENSE, paragraph 4 · Citation strength: strong
Cancellation & Renewal
3 findings
Details on contract length, renewals, and cancellation procedures.
medium95% confidence
Automatic Subscription Renewal with Charges to Payment Method
Subscriptions will automatically renew at the rates then in effect for the same period as the expiring subscription, and your payment method will be charged upon renewal unless you cancel your subscription as set forth in Section 7(c).
Why it matters: Your subscription will automatically renew and you will be charged the current rate unless you actively cancel it.
SUBSCRIPTIONS WILL AUTOMATICALLY RENEW AT THE RATES THEN IN EFFECT FOR THE SAME PERIOD AS THE EXPIRING SUBSCRIPTION (UNLESS WE HAVE PROVIDED AT LEAST 30-DAY ADVANCE WRITTEN NOTICE OF A NEW SUBSCRIPTION PERIOD), AND YOUR PAYMENT METHOD WILL BE CHARGED UPON RENEWAL UNLESS YOU CANCEL YOUR SUBSCRIPTION AS SET FORTH IN SECTION 7(c).
FEES AND PAYMENT, paragraph 2 · Citation strength: strong
medium95% confidence
No Refunds for Canceled Subscriptions, with one exception
You will be able to use a canceled subscription until its scheduled expiration, but you will not receive any refund, except for annual subscriptions if you request a refund within thirty (30) days of the subscription start or renewal.
Why it matters: If you cancel your subscription, you generally will not receive a refund for the unused portion of your subscription period. However, annual subscriptions are eligible for a full refund if canceled within 30 days of the start or renewal date.
You will be able to use a canceled Subscription until its scheduled expiration, but you will not receive any refund. However, we will refund the full Subscription Fee for annual Subscriptions if you request a refund within thirty (30) days of the Subscription start or renewal.
FEES AND PAYMENT, paragraph 2 · Citation strength: strong
medium95% confidence
Service Suspension or Termination for Non-Payment
If Dashlane does not receive payment within fifteen (15) days of the renewal date, they may suspend or terminate your access to the Services without any liability to you.
Why it matters: Failure to update your payment method or complete payment within 15 days of renewal can lead to the suspension or termination of your service without Dashlane being liable for any resulting issues.
If we do not receive payment within fifteen (15) days of the renewal, we may suspend or terminate your access to the Services without any liability to you.
FEES AND PAYMENT, paragraph 2 · Citation strength: strong
Other gotchas
1 finding
Unexpected or less common clauses that may be a surprise.
low95% confidence
Beta Releases Provided "As Is" Without Warranty or Liability
Beta releases are provided on an "as is" and "as available" basis without any liability, indemnity obligations, warranty, support, or maintenance obligations of any kind. Any use of Beta Releases is solely at your risk.
Why it matters: If you use beta versions of the service, you accept them with no warranty or guarantee of functionality, stability, or support, and you bear all risks associated with their use.
NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THE TERMS, YOU ACKNOWLEDGE AND AGREE THAT ALL BETA RELEASES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY LIABILITY, INDEMNITY OBLIGATIONS, WARRANTY, SUPPORT, OR MAINTENANCE OBLIGATIONS OF ANY KIND. Any use of Beta Releases is solely at your risk.
Children, paragraph 1 · Citation strength: strong
Protections for you
2 findings
Ways the company protects you or provides you with recourse.
Protection95% confidence
30-day notice for changes to terms for existing users
The Terms may be changed at any time, but changes will not take effect for then-current users for 30 days.
Why it helps: You are given 30 days' notice before any changes to the terms of service become effective, allowing you time to review and decide if you want to continue using the service.
The Terms may be changed at any time , but changes will not take effect for then-current users for 30 days .
Dashlane Terms of Service, paragraph 2 · Citation strength: strong
Protection95% confidence
Right to Opt-Out of Arbitration
You may opt out of the provisions of this Arbitration Agreement requiring and governing arbitration by sending written notice to legal@dashlane.com or via mail within thirty (30) days after accepting these Terms.
Why it helps: You have the option to reject the arbitration agreement within 30 days, preserving your right to pursue legal remedies in court if you choose to opt out.
You may opt out of the provisions of this Arbitration Agreement requiring and governing arbitration by sending written notice to legal@dashlane.com or via mail to Dashlane, Inc., 44 West 18 th Street, 4 th Fl., New York, NY 10011, within thirty (30) days after accepting these Terms.
b. Arbitration, paragraph 1 · Citation strength: strong
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