Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
Flo's Terms of Use include a mandatory binding arbitration clause and class action waiver (risk_flags-1), which limits your legal options. Subscriptions auto-renew indefinitely (cancellation_renewal-1) and deleting the app does not automatically cancel your subscription (cancellation_renewal-2), meaning you could continue to be charged. Trial periods also automatically convert to paid subscriptions (cancellation_renewal-3). The company disclaims responsibility for the accuracy of information provided in the app, stating it is not a medical care provider (risk_flags-2) and is not liable for errors or omissions (gotchas-2). Violation of terms can lead to immediate license termination (gotchas-1).
89% confidence
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Risk Flags
These findings highlight material or hard-to-reverse harms that could result from using the service. They are rated as high, medium, or low severity based on the potential impact on the user.
high95% confidence
Mandatory Binding Arbitration and Class Action Waiver
The terms include a binding arbitration clause and class action waiver, which affects how disputes are resolved between you and Flo.
Why it matters: This limits your legal recourse by requiring individual binding arbitration and waiving your right to participate in class action lawsuits.
PLEASE CAREFULLY READ THE BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER IN[**SECTION 25**](https://docs.google.com/document/d/1OHPqH38mKA-2MCDsuVnnRsOrZxRD4C_RNS7r-Tj7OjM/edit#heading=h.qog8jnmpwy35). IT AFFECTS HOW DISPUTES ARE RESOLVED BETWEEN YOU AND FLO AND INFORMS YOU OF YOUR OPT-OUT RIGHTS.
Flo states that the company is not a licensed medical care provider and the app is not intended to replace professional medical advice, diagnose, treat, or manage any illness or medical condition, or serve as birth control.
Why it matters: You should not rely on the app for medical advice, diagnosis, treatment, or as a birth control method and should consult with a licensed physician for health decisions.
THE COMPANY IS NOT A LICENSED MEDICAL CARE PROVIDER AND THE APP IS NOT INTENDED TO REPLACE PROFESSIONAL MEDICAL ADVICE OR DIAGNOSE, TREAT OR MANAGE ANY ILLNESS OR MEDICAL CONDITION, OR SERVE AS A BIRTH CONTROL METHOD OR CONTRACEPTION. PLEASE CONSULT WITH A LICENSED PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDER BEFORE MAKING ANY DECISIONS OR TAKING ANY ACTIONS THAT MAY AFFECT YOUR HEALTH AND SAFETY OR THAT OF YOUR FAMILY OR FOETUS.
5.**App, Features and Content are not intended to provide medical advice, diagnosis, or treatment**, paragraph 1 · Citation strength: strong
low85% confidence
User Content Can Be Removed Without Notice
The Company reserves the right to review and remove any User Content for any reason, at any time, and without prior notice, at its sole discretion.
Why it matters: Content you submit may be removed without warning or explanation.
The Company reserves the right to review all User Content prior to submission to the App and to remove any content or media for any reason, at any time, without prior notice, at our sole discretion.
10.**Licence to User Content**, paragraph 3 · Citation strength: strong
Data Use
These findings describe how your data is collected, processed, and shared. They are rated as high, medium, or low severity based on the potential privacy impact.
medium85% confidence
Broad License to User Content for Promotional Purposes
By providing your User Content to the App, you grant the Company a non-exclusive, transferable, sublicensable, worldwide, royalty-free license to use, copy, exploit, modify, publicly display, publicly perform, create derivative works from, incorporate it into other works, change, reformat, and distribute your User Content in connection with providing and operating the App and related services and/or for the Company’s promotional purposes.
Why it matters: Flo can widely use, modify, and distribute your uploaded content globally, including for promotional activities, within the app, on its website, and on social media.
By providing your User Content to the App, you (a) grant the Company a non-exclusive, transferable, sublicensable, worldwide, royalty-free licence to use, copy, exploit, modify, publicly display, publicly perform, create derivative works from, incorporate it into other works, change, reformat, and distribute your User Content in connection with providing and operating the App and related services and/or for the Company’s promotional purposes (for example, by displaying on our website, within the App, in social media, on any website or platform in the internet as we may deem appropriate), subject to the Privacy Policy
10.**Licence to User Content**, paragraph 2 · Citation strength: strong
low90% confidence
Account Information Must Be Accurate and Updated
All information provided during Account creation must be accurate, and you are required to update that information promptly after it changes.
Why it matters: You are responsible for ensuring the accuracy and freshness of your personal information provided during account registration.
All information provided during Account creation must be accurate. You will update that information promptly after it changes.
6.**Registration and eligibility**, paragraph 2 · Citation strength: strong
Cancellation and Renewal
These findings relate to the terms of service concerning subscription, billing, and cancellation policies, and their impact on the user.
high95% confidence
Subscriptions Auto-Renew Indefinitely
Subscriptions continue indefinitely and ongoing fees are charged automatically on a regular basis until cancelled.
Why it matters: You will be charged automatically on an ongoing basis unless you proactively cancel your subscription.
Subscriptions continue indefinitely. We charge you on-going fees automatically on a regular basis until cancelled.
13.**Subscriptions, billing and cancellations**, paragraph 1 · Citation strength: strong
high95% confidence
Deleting the App Does Not Cancel Subscription
Deleting the Flo App does not cancel your subscription; you will still be charged. To stop being charged, you must cancel your subscription separately.
Why it matters: Simply deleting the app will not stop billing; you must follow specific cancellation steps to avoid ongoing charges.
DELETING THE FLO APP DOES NOT CANCEL YOUR SUBSCRIPTION. Even if the app is gone from your phone, you will still be charged. To stop being charged, you need to cancel your subscription separately.
13.**Subscriptions, billing and cancellations**, paragraph 1 · Citation strength: strong
high95% confidence
Trial Periods Automatically Convert to Paid Subscriptions
Trial periods automatically convert to a paid subscription when the trial ends. To avoid being charged, you must cancel before the trial expires.
Why it matters: You will be automatically charged for a full subscription after your trial period ends if you do not cancel before it expires.
Trials automatically convert to a paid subscription when the trial ends. To avoid being charged, you must cancel before the trial expires.
13.**Subscriptions, billing and cancellations**, paragraph 6 · Citation strength: strong
medium85% confidence
Cancellation and Refund Policies Vary by Purchase Method
Your cancellation method depends on whether you purchased your subscription directly from Flo or through a third-party app store or marketplace, with app store terms governing in case of conflict.
Why it matters: You may need to cancel and request refunds through a third-party app store rather than directly through Flo, which may have different policies.
through a third-party app store or marketplace
13.**Subscriptions, billing and cancellations**, paragraph 12 · Citation strength: strong
Gotchas
These findings highlight potentially unexpected or restrictive clauses that users might overlook. They are rated as high, medium, or low severity based on their potential impact.
high90% confidence
Violating Terms Leads to Immediate License Termination
Any forbidden use of the App will immediately terminate your license to use it, and the permission granted to you will be revoked.
Why it matters: Engaging in prohibited activities can result in immediate loss of access to the app.
Any such forbidden use shall immediately terminate your licence to use the App. Flo is granting you permission to use the App, but with the condition that you use it in accordance with the Agreement. If you violate these Terms by engaging in a forbidden use, the permission granted you to use the App will be revoked, and you will no longer be authorized to use it.
7.**Your use of the App**, paragraph 17 · Citation strength: strong
medium85% confidence
Liability Disclaimed for Errors, Omissions, and Technical Inaccuracies
Flo disclaims liability for any errors or omissions, unintended technical inaccuracies, or typographical errors in the provided materials.
Why it matters: You cannot hold Flo responsible for mistakes or inaccuracies in the app's content, which could impact decisions based on that information.
WE DISCLAIM LIABILITY FOR ANY ERRORS OR OMISSIONS, OR FOR UNINTENDED TECHNICAL INACCURACIES, OR TYPOGRAPHICAL ERRORS IN THE PROVIDED MATERIALS, AS WELL AS ANY VIOLATION OF ANY ETHICAL OR MORAL STANDARDS APPLICABLE IN YOUR COMMUNITY TO SEXUAL EDUCATION AND RELATED MATERIALS.
5.**App, Features and Content are not intended to provide medical advice, diagnosis, or treatment**, paragraph 2 · Citation strength: strong
low80% confidence
App Content and Features May Change Over Time
Certain content, products, or services included in a subscription may change as Flo introduces new features, develops its existing offerings, and retires features that aren't working out as planned. The features and content may differ by country, language, store, version or device.
Why it matters: The available content and features of your subscription may change or vary depending on your location and how you access the app.
Certain content, products or services included in subscription may change from time to time, as we introduce new features, develop our existing offering and sometimes retire features that aren't working out as planned. The features and content contained in the App may differ by country, language, relevant store, version or device.
13.**Subscriptions, billing and cancellations**, paragraph 2 · Citation strength: strong
Protections
These findings highlight commitments that benefit the user, such as privacy controls, transparent practices, or user rights.
Protection90% confidence
Minimum Age Requirements for App Usage
Users must be at least 13 to use the App and access Flo’s content, with a minimum age of 16 for European Economic Area and United Kingdom residents.
Why it helps: This helps protect younger users by setting age restrictions for app access.
You must be at least 13 to use the App and access Flo’s content (16 for European Economic Area and United Kingdom residents).
4.**Who can access Flo?**, paragraph 1 · Citation strength: strong
Protection90% confidence
Non-Collection of Personal Information from Minors
Flo states that it does not knowingly collect personal information from children under 13 (or under 16 for European Economic Area and United Kingdom residents).
Why it helps: This ensures that personal data from identified minors is not intentionally collected, protecting their privacy.
We do not knowingly collect personal information from children under 13 (16 for European Economic Area and United Kingdom residents).
4.**Who can access Flo?**, paragraph 2 · Citation strength: strong
Protection90% confidence
User Retains Rights to Uploaded Content
You retain all rights to the User Content (personal notes, stories, submitted content) that you post, share, or log in the App.
Why it helps: This ensures you maintain ownership of your personal data and content uploaded to the app.
The App enables you to input personal notes, share your stories, post or upload content, submit content (including to Secret Chats) and log certain information into the App (“User Content”). You retain all rights to such User Content that you post, share, or log in the App.
10.**Licence to User Content**, paragraph 1 · Citation strength: strong
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