Private Internet Access
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Source provenance
Verified official sourceWhat changedMaterial language shifts detected around cancel, refund, renew, arbitration. 51 new line(s), 50 removed line(s).
Snapshot hash cba41f44a1eccacd6175f9af4075e40550947b04fbf0dd3ae5cbe0bebbe65824
Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
This document contains several clauses that may impact your rights. Notably, it includes a mandatory arbitration clause (risk_flags-1) and a class action waiver, meaning legal disputes will likely be resolved outside of court and you cannot join class action lawsuits. The service does not guarantee its availability or data delivery (risk_flags-4), and PIA reserves the right to close your account without notice (risk_flags-3). Furthermore, PIA disclaims all warranties (risk_flags-5) and has limited liability for various damages (risk_flags-6), placing much of the risk on you. You are also held liable for any misuse of the service if someone accesses it with your credentials (gotchas-1).
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Clauses that can significantly impact your rights, such as limitations on legal recourse or broad disclaimers of responsibility.
This agreement requires resolution of legal disputes through final and binding arbitration rather than in court.
Why it matters: You are giving up your right to resolve legal disputes in court and must use binding arbitration instead, unless you opt out.
These Terms of Service include an agreement to resolve any legal disputes with us through final and binding arbitration rather than in court unless you timely opt out
PIA reserves the right to close your account at any given time without any given notice.
Account termination without notice
Why it matters: Your account may be terminated without prior notification.
PIA reserves the right to close your account at any given time without any given notice.
Service coverage, speeds, locations, and quality are not guaranteed. PIA does not guarantee that data, messages, or packets will be delivered and shall not be held responsible if they are lost, not delivered, delayed, misdirected, or inaccessible.
Why it matters: The service does not guarantee its availability, performance, or the delivery of your data.
Service coverage, speeds, locations and quality are not guaranteed. While PIA will make every attempt to maintain the Services availability at all times, the Services may be subject to unavailability for numerous reasons including maintenance, emergencies, third party service failures, transmission errors, equipment failures, network issues, interference, natural disaster, amongst other reasons. PIA does not guarantee that data, messages, or packets will be delivered and shall not be held responsible in the event data, messages, or packets are lost, not delivered, delayed, misdirected or are otherwise inaccessible.
PIA provides the site and services "as-is" and disclaims all warranties, express or implied.
Why it matters: You use the service at your sole risk, and PIA does not guarantee the quality, reliability, or fitness for a particular purpose of its site or services.
SUBSCRIBER UNDERSTANDS THAT THE PIA SITE AND SERVICES ARE PROVIDED AS-IS. SUBSCRIBER AGREES THAT USE OF THE PIA SITE OR SERVICES SHALL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, PIA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND SERVICES AND YOUR USE THEREOF.
PIA, its officers, affiliates, directors, contractors, employees, or agents, are not liable for direct, indirect, incidental, special, punitive, or consequential damages resulting from various issues including errors, personal injury, unauthorized access, service interruptions, viruses, or omissions in content.
Why it matters: You may not be able to claim compensation for many types of damages, even if they result from problems with the service or security breaches.
IN NO EVENT SHALL PIA, ITS OFFICERS, AFFILIATES, DIRECTORS, CONTRACTORS, EMPLOYEES, OR AGENTS, BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM ANY USE OF THE PIA SERVICE IN AN AREA OR COUNTRY WHICH PROHIBITS SUCH ACTIONS ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF OUR SITE OR SERVICES, ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SITE AND/OR SERVICES ANY
Clauses that describe how the company collects, processes, and shares your personal information.
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No data-use concerns flaggedClauses explaining how subscriptions renew, how to cancel, and any associated refund policies.
PIA's subscription plans automatically renew at the end of the current subscription via the payment method selected at the initial purchase unless canceled or auto-renewal is turned off before the renewal date.
Auto-renewal / negative-option billing
Why it matters: Your subscription will automatically renew and charge your payment method unless you proactively cancel or turn off auto-renewal.
PIA’s subscription plans will automatically renew at the end of the current subscription via the payment method selected at the initial purchase unless you cancel or turn off automatic renewals before the renewal date.
Refunds for purchases made through the Apple App Store are at the discretion of Apple and may not be covered by PIA's Refund Policy.
Why it matters: If you purchase through the Apple App Store, whether you receive a refund is solely up to Apple, not PIA, and PIA's own refund policy may not apply.
As stated in the Refund Policy below, refunds for purchases through the App Store are at the discretion of Apple, and may not be covered by our Refund Policy.
If PIA ceases operations, subscribers will not be eligible for a pro-rated, partial, or complete refund.
Account termination without notice
Why it matters: You will not receive any refund for your subscription if the company shuts down, even if your service period is not complete.
Subscribers will not be eligible for a pro-rated, partial, or complete refund in the event of a shut down.
Potentially unfavorable clauses that you should be aware of, but which may not be severe enough to be a standalone risk.
You are responsible for any use and/or abuse which occurs while you or any third-party is logged into the PIA service with your account credentials.
Why it matters: You are held liable for any misuse of the service if someone else accesses it using your login details.
Liability for any use and/or abuse which occurs while you or any third-party is logged into the PIA service with your account credentials.
Explicit commitments by the company that protect user interests like privacy, data security, and fair treatment.
You may opt out of the Agreement to Arbitrate within 30 days after your first use of the Services or availability of this Agreement to Arbitrate, whichever is later.
Why it helps: You have the choice to opt out of the mandatory arbitration clause within 30 days, preserving your right to resolve legal disputes in court.
You may opt out of the Agreement to Arbitrate within 30 days after your first use of the Services or availability of this Agreement to Arbitrate, whichever is later, by sending written notice of your decision to opt out to
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