Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
This policy includes an "Arbitration Agreement" that waives your right to a jury trial and class action rights, which could significantly affect your ability to dispute claims (arbitration_jury_class_waiver_0). Any content you submit to KBB.com, such as reviews or ideas, automatically becomes the property of Kelley Blue Book, and you will not be compensated for it (content_ownership_transfer_0, no_compensation_for_contributions_0). Furthermore, if you use the Instant Cash Offer Program, you agree to release Kelley Blue Book and its affiliates from liability for any disputes related to vehicle sales, directing you solely to the Participating Dealer for resolution (limitation_of_liability_offer_program_0). Be aware that your Instant Cash Offer for a vehicle can be adjusted, potentially downwards, after a mandatory inspection by a Participating Dealer (offer_adjustment_after_inspection_0).
88% confidence
Ask Verbaterm
Follow up on findings with grounded answers from this review. Not legal advice.
Risk Flags
Critical terms that can significantly impact user rights or expose them to substantial risks.
high95% confidence
Mandatory Arbitration and Class Action Waiver
This agreement contains an "Arbitration Agreement" which includes waivers of your Right to a Jury Trial and your Class Action Rights, meaning disputes must be resolved through arbitration and you waive the ability to participate in class action lawsuits.
Why it matters: You waive your right to a jury trial and class action rights in any dispute with Kelley Blue Book if you do not opt out of the Arbitration Agreement. This could substantially affect your rights.
THIS AGREEMENT HAS AN “ARBITRATION AGREEMENT,” WHICH INCLUDES WAIVERS OF YOUR RIGHT TO A JURY TRIAL AND YOUR CLASS ACTION RIGHTS. YOU HAVE THE RIGHT TO OPT OUT OF THE ARBITRATION AGREEMENT AS DESCRIBED BELOW. IF YOU DO NOT OPT OUT, YOU UNDERSTAND THAT BY USING KBB.COM, YOU AGREE TO CERTAIN PROVISIONS THAT WILL SUBSTANTIALLY AFFECT YOUR RIGHTS IN ANY DISPUTE WITH US.
Any content, ideas, or feedback submitted by users to KBB.com automatically become the property of Kelley Blue Book.
Why it matters: Content you submit, such as ratings, reviews, ideas, or suggestions, will automatically be owned by Kelley Blue Book, and they can use it for any purpose in any media worldwide without obligation to you.
your Contributions automatically become the property of Kelley Blue Book without any obligation of Kelley Blue Book to you and Kelley Blue Book shall be entitled to use, copy, modify, or disclose (or choose not to use or disclose), delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such Contributions for any purpose, in any way, in any media worldwide
**4. Contributions to KBB.com**, paragraph 1 · Citation strength: strong
medium90% confidence
No Compensation for User Contributions
Users are not entitled to any compensation or reimbursement for their submitted contributions to KBB.com.
Why it matters: You will not receive any payment or reimbursement from Kelley Blue Book for any ideas, suggestions, reviews, or other content you submit.
you are not entitled to any compensation or reimbursement of any kind from Kelley Blue Book under any circumstances for your Contributions.
**4. Contributions to KBB.com**, paragraph 1 · Citation strength: strong
high90% confidence
Release from Liability for Offer Program Disputes
By using the Instant Cash Offer Program, users agree not to sue Kelley Blue Book or its affiliates for claims arising from any vehicle sale or transaction and must look solely to the Participating Dealer for remedy.
Why it matters: You release Kelley Blue Book and its affiliates from liability for any claims or disputes that arise from a vehicle sale or Instant Cash Offer transaction, and your only recourse will be with the Participating Dealer.
BY SUBMITTING YOUR INFORMATION TO RECEIVE AN INSTANT CASH OFFER, YOU AGREE NOT TO SUE KELLEY BLUE BOOK, ITS AFFILIATES, ITS SERVICE PROVIDERS, OR ITS OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS (COLLECTIVELY, THE “RELEASED PARTIES”) FOR, AND AGREE TO RELEASE AND HOLD HARMLESS THE RELEASED PARTIES FROM AND AGAINST, ANY AND ALL CLAIMS RELATING TO OR ARISING OUT OF ANY VEHICLE SALE OR INSTANT CASH OFFER TRANSACTION THAT YOU ENTER INTO WITH A PARTICIPATING DEALER IN CONNECTION WITH THE INSTANT CASH OFFER PROGRAM.
**5. **Kelley Blue Book® Instant Cash Offer Program Terms and Conditions****, paragraph 4 · Citation strength: strong
Data Use
How your data is collected, processed, and shared.
low90% confidence
Consent to General Data Collection and Use
By visiting KBB.com, you consent to the collection and use of information provided by you and about your use of KBB.com and its services.
Why it matters: Your use of the website implies consent for the collection and use of your provided information and usage data.
You understand and agree that when you visit KBB.com, you are consenting to the collection and use of information provided by you and about your use of KBB.com and the Services,in accordance with the Privacy Policy.
Consent for Marketing Contact from Kelley Blue Book and Dealers
By requesting an Instant Cash Offer, you agree that Kelley Blue Book, its service providers, and Participating Dealers may contact you about your offer and other products/services, including via calls or texts if a mobile number is provided.
Why it matters: Requesting an Instant Cash Offer means you consent to receive calls and texts, including marketing messages, from Kelley Blue Book and Participating Dealers, even if you can opt out of direct marketing from KBB.
By requesting an Offer, you agree that we, our service providers, and Participating Dealers may contact you, by using any contact method that you supplied regarding your Offer and information submitted in your Offer. We, our service providers, and Participating Dealers may also contact you about vehicles or other products and services that may be of interest to you. You will have to supply a phone number, but it doesn’t have to be a mobile number. If you do supply a mobile number, you consent to receive calls or texts at that number, whether manually or automatically dialed, from us and from Participating Dealers.
**5. **Kelley Blue Book® Instant Cash Offer Program Terms and Conditions****, paragraph 1 · Citation strength: strong
medium85% confidence
Monitoring of Private Electronic Messages
Kelley Blue Book may occasionally monitor private electronic messages not addressed to them to comply with laws, respond to legal processes, enforce terms, or protect rights and property.
Why it matters: While private messages are not ordinarily reviewed, KBB.com may monitor them under certain circumstances, such as for legal compliance or enforcement of terms.
We will not, in the ordinary course of business, review the content of private electronic messages that are not addressed to us. However, we may occasionally monitor such communications as we believe is appropriate to comply with applicable laws, respond to legal process or a law enforcement request, to enforce these Terms, or to protect the rights, property or safety of visitors to KBB.com, our advertisers, the public, us or our affiliates.
collect information about others without their consent;, paragraph 2 · Citation strength: strong
low85% confidence
Disclosure of Registration Information
Kelley Blue Book reserves the right to disclose any information collected through user accounts and registrations, as outlined in their Privacy Notice.
Why it matters: Information you provide during registration may be disclosed by Kelley Blue Book according to their Privacy Notice.
Kelley Blue Book reserves the right to disclose any information we collect through user accounts and registrations in accordance with our [Privacy Notice](https://www.kbb.com/legal/privacy-statement/).
Terms related to how you can cancel services or how they automatically renew.
✓
Looking good
No billing surprises spotted
Verbaterm only flags concerns it can cite. No cancellation, auto-renewal, or refund terms needed attention here.
Gotchas
Less obvious clauses that could be problematic or unexpected for users.
medium90% confidence
Instant Cash Offer Adjustment After Inspection
The Instant Cash Offer amount may be adjusted up or down after a mandatory vehicle inspection by a Participating Dealer if the inspection report differs from your initial description.
Why it matters: Your Instant Cash Offer for your vehicle might change after a physical inspection by a dealer, potentially resulting in a lower offer than initially provided online.
Your Vehicle must pass a mandatory vehicle inspection by a Participating Dealer. If the inspection report differs from your description or online assessment of your vehicle’s condition, the Participating Dealer may adjust the Offer amount, which may mean decreasing the Offer amount.
**5. **Kelley Blue Book® Instant Cash Offer Program Terms and Conditions****, paragraph 1 · Citation strength: strong
Protections
These are the policies or features that help protect you or provide you with clear benefits.
✓
Looking good
No source-backed concerns shown
Verbaterm only flags concerns it can cite. Uncited model claims stay out of the review and do not count against the company.
Report an issue
Flag a citation problem, stale policy text, or incorrect company match.
Verbaterm boundaries
This public review is informational only and is not legal advice. Verbaterm shows only findings tied to the cited source snapshot above.