Marriott Bonvoy
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Verified official sourceSnapshot hash 2206557cf124fcfab49d5a16e0d74ba86d02e69f8a2ae1ad64a07bc8448229a6
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Marriott reserves the right to suspend or revoke your service access if you violate the terms, and may not honor transactions affected by errors. The company disclaims responsibility for costs arising from Property cancellations or third-party unfulfilled transactions. If you use their AI chat, your content can be used for training, and you are prohibited from using their AI services to develop other AI systems. Additionally, mandatory resort fees are not covered by loyalty points and rates outside the US may be subject to currency fluctuations.
88% confidence
These are the highest severity concerns, such as the company taking broad ownership of your content, limiting your ability to dispute issues, or terminating your account without cause.
Marriott reserves the right, in its sole discretion, to suspend or revoke your access to services if you violate the terms.
Why it matters: Marriott can suspend or revoke your access to the Services at its sole discretion if you violate the terms, potentially leading to loss of access without further recourse.
We reserve the right in our sole discretion to suspend or revoke your access to the Services, including if you violate these Terms.
By sharing content, users grant Marriott and partners a broad, sub-licensable license to use, publish, and create derivative works from their content globally, and waive any 'moral rights' where applicable law allows.
Why it matters: You lose significant control over your shared content. Marriott and its partners can perpetually use, modify, distribute, and publicly display your User Content without further permission. You also agree to waive 'moral rights' to your content, which generally protect authorship and integrity.
* Where applicable law allows, agree to waive any 'moral rights' you might have in your User Content (such as rights of attribution or integrity), and consent to the publication, use, modification, removal, or exploitation of your User Content by Marriott, our Partners, or our other licensees without objection.
If a transaction is affected by an error, Marriott or the relevant service provider is not obligated to honor the transaction, even after confirmation.
Why it matters: You may find that a confirmed booking or transaction is not honored if it was affected by an error, meaning your reservation could be cancelled or changed.
If a transaction is affected by an error, neither we nor the relevant service provider will be obligated to honor the transaction, although we or the service provider will undertake reasonable efforts to work with you on available options to correct or remedy the error.
Marriott is not responsible if a Property or third-party service provider fails to accept, process, honor, or fulfill a transaction made through the Services.
Why it matters: If a Property or third-party service provider fails to fulfill your booking or transaction, Marriott disclaims responsibility, leaving you to deal directly with the third party.
Marriott is not responsible for any failure by a Property or third-party service provider to accept, process, honor, or fulfill a transaction made through the Services.
A confirmed reservation is an acceptance of a request, not a guarantee by Marriott that accommodations will be provided, and properties may deny accommodation even with confirmed reservations.
Why it matters: Even with a confirmed reservation, a property can deny accommodation, potentially leaving you without a place to stay, with Marriott disclaiming responsibility.
While Marriott and Properties strive to honor room preferences and reservations in accordance with the information shown on the Services, a confirmed reservation represents the Property’s acceptance of a request transmitted through the Services, not a guarantee by Marriott that accommodations will be provided. There may be times that a Property is unable to fulfill a confirmed reservation (e.g., if more reservations have been booked than there are rooms available at the Property). If that happens, the Property will help you explore alternative options but may deny accommodation to guests with confirmed reservations.
Marriott and its Properties are not responsible for costs, losses, or damages resulting from a Property's cancellation or inability to fulfill a reservation, except in limited cases.
Why it matters: You may incur uncompensated costs, losses, or damages if a Property cancels or cannot fulfill your reservation, as Marriott disclaims responsibility except for specific exceptions.
Except as provided (i) in rate plan or cancellation policies displayed through the Services, (ii) in Property policies, or (iii) for Loyalty Members under our Loyalty Program Terms & Conditions (Section 4.3, Ultimate Reservation Guarantee), Marriott and Properties are not responsible for any costs, losses, or damages arising from a Property’s cancellation of a reservation or inability to fulfill a reservation booked through the Services.
Users are prohibited from using the AI Services, Responses, related data, or models to create, train, modify, adapt, improve, or otherwise develop, directly or indirectly, any other AI model or AI system.
Why it matters: You are explicitly restricted from using any AI-generated content or underlying AI technology from Marriott's services to develop your own AI systems or models.
use the AI Services, Responses, related data, or models to create, train, modify, adapt, improve, or otherwise develop (directly or indirectly) any other AI model or AI system (including, but not limited to, using the AI Services to generate training content or synthetic data for improving an AI system);
This section flags concerns about how your data is collected, shared, and used. This includes practices such as selling your data, sharing it with numerous third parties, or using it for purposes beyond the primary service.
Marriott and its third-party service providers may monitor, record, and retain user content submitted through automated chat functionalities or AI-powered chat technologies for quality and training purposes.
Why it matters: Content you submit through chat, including personal details, may be monitored, recorded, and used by Marriott and third parties for training and quality, potentially compromising privacy.
Understand that if you use our automated chat functionalities or AI-powered chat technologies, you consent to Marriott and our third-party service providers monitoring, recording, and/or retaining the User Content you submit for quality and training purposes.
This section focuses on terms related to cancelling services, automatic renewals, and associated billing or fee structures.
Cancellation, no-show, and reservation change policies, as well as other information about specific room reservations, may vary by Property and by reservation type.
Why it matters: You need to check specific policies for each booking as cancellation and change terms are not uniform across all Properties and reservation types.
Policies – including cancellation, no-show, and reservation change policies and other information about specific room reservations and properties — may vary by Property and by reservation type. Applicable policies and charges are displayed during booking or otherwise provided by the applicable Property.
This section highlights less obvious clauses that could be disadvantageous to users, such as hidden fees, disclaimers of responsibility, or automatic acceptance clauses.
AI Services, including Ask Bonvoy, may contain technical inaccuracies or typographical errors, and responses may not always be accurate, even if detailed or specific.
Why it matters: Information and responses generated by AI may not be accurate or complete, requiring you to independently verify all critical details.
The Services, including Ask Bonvoy, may contain technical inaccuracies or typographical errors, including those arising from automated or AI-powered technologies and/or relating to pricing or availability. We or the relevant service provider may make changes, corrections, cancellations and/or improvements to the information on the Services, and to the products and programs described in such information, at any time, including after confirmation of a transaction.
Some Properties may charge a mandatory daily Destination Fee or Resort Fee in addition to the room rate, which must be paid at the time of stay and cannot be paid with Loyalty Program points.
Why it matters: You may be charged additional mandatory fees (Destination or Resort Fees) that are separate from the room rate, increase your total cost, and cannot be covered by loyalty points.
Some Properties may charge a daily destination or resort fee (“**Destination Fee**” or “**Resort Fee**”) in addition to the room rate. If applicable, Destination Fees and Resort Fees are mandatory and must be paid to the Property at your time of stay.
For Properties outside the United States, rates confirmed in U.S. dollars may be converted to local currency, subject to exchange rate fluctuations and additional currency conversions by your bank or card issuer.
Why it matters: You might pay more than the U.S. dollar-confirmed rate for international bookings due to currency exchange rate fluctuations and additional fees imposed by your bank or card issuer.
For Properties outside the United States, rates confirmed in U.S. dollars may be converted to local currency by the Property at the time of stay and are subject to exchange rate fluctuations. Your bank or card issuer may also apply additional currency conversions, which are not within Marriott’s or Properties’ control and may impact the amount charged to your credit card.
These clauses highlight commitments and features that benefit you as a user. This could include clear data deletion policies, explicit commitments against selling your data, or guaranteed refund windows.
For material changes to the Terms of Use, Marriott will provide reasonable notice.
Why it helps: You will be notified in advance of significant changes to the terms, allowing you to review and understand new conditions before they take effect.
We may update these Terms; for material changes we will give reasonable notice.
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