Marriott Bonvoy
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Source provenance
Verified official sourceCanonical URL: https://www.marriott.com/about/terms-of-use.mi
What changedMaterial language shifts detected around cancel, arbitration, class action, personal data. 224 new line(s), 105 removed line(s).
Snapshot hash 2c6c74bef220fc21658113090c4c87adf6b616c73061c4e6f19e03c9496c0255
Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
The Marriott Terms of Use include several conditions that consumers should be aware of, particularly regarding dispute resolution. Most disputes in the United States are subject to individual arbitration rather than class actions (risk_flags-1), and users waive their right to a jury trial and agree not to participate in class actions. Additionally, the company is not responsible for costs or damages if a property cancels or cannot fulfill a reservation, and AI-generated content may contain errors (risk_flags-5, risk_flags-7) or not reflect Marriott's views. The terms also state that user-submitted content is not confidential (data_use-1), transactions may be canceled due to perceived fraud or error (cancellation_renewal-1), and mandatory resort fees may apply (gotchas-1).
89% confidence
Potentially high-impact, concerning clauses that may lead to significant user harm. These can include one-sided liability waivers, mandatory arbitration, or difficult-to-understand legal jargon that limits user rights.
Most disputes in the United States must be resolved by individual arbitration, not class actions, as stated in the terms.
Mandatory arbitrationClass-action waiver
Why it matters: This means you give up your right to a jury trial and participation in class action lawsuits, which could limit your ability to seek redress for certain issues.
In the United States, most disputes are resolved by individual arbitration (not class actions).
Responses from AI Services may not always be accurate and may contain material inaccuracies, even if they appear detailed or specific, and may not reflect correct, current, or complete information.
Why it matters: Relying on AI-generated responses for crucial information could lead to incorrect decisions or misunderstandings.
Responses may not always be accurate and may contain material inaccuracies, even if they appear detailed or specific. Responses may not reflect correct, current, or complete information;
How the company collects, uses, and shares your data, and what rights you have regarding it. This includes personal information, browsing data, and user-generated content.
User Content is not confidential or proprietary.
Why it matters: Anything you submit as User Content may be treated as public information and could be used by the company and its partners without any obligation of confidentiality to you.
Acknowledge that User Content is not confidential or proprietary.
The policies governing how you can cancel services, subscriptions, or reservations, and details about automatic renewals.
Marriott may cancel or modify transactions if it appears a user engaged in fraudulent activity, inappropriate activity, or if transactions contain or resulted from a mistake or error.
Why it matters: Your transactions could be canceled or changed without your direct control if the company perceives fraud, inappropriate activity, or errors, potentially disrupting your plans.
Marriott may cancel or modify transactions where it appears that a user has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the transactions contain or resulted from a mistake or error.
Unexpected or less obvious clauses that could be disadvantageous to the user.
Some Properties may charge a daily destination or resort fee in addition to the room rate, which are mandatory and must be paid at the time of stay.
Why it matters: You may be required to pay additional fees not included in the initial room rate, increasing your overall cost of stay.
Some Properties may charge a daily destination or resort fee (“ Destination Fee ” or “ Resort Fee ”) in addition to the room rate. If applicable, Destination Fees and Resort Fees are mandatory and must be paid to the Property at your time of stay.
User-friendly clauses that protect privacy, offer recourse, or promote transparency.
Individuals must be 18 years or older to use the Services directly. If under 18, a parent or guardian must use the Services on their behalf.
Why it helps: This helps protect minors by requiring adult supervision for their use of the services and any associated contractual obligations.
Age: you must be 18 or older. If under 18, a parent or guardian must use the Services for you.
The company may update the Terms, and for material changes, they will provide reasonable notice.
Why it helps: This ensures users are informed about significant updates to the terms of service, allowing them to review and understand changes that might affect them.
We may update these Terms; for material changes we will give reasonable notice.
Any mandatory Destination or Resort Fees will be disclosed during booking before the reservation is completed.
Why it helps: This commitment to transparency ensures that users are aware of all mandatory costs upfront, preventing unexpected charges at the time of their stay.
We will disclose any Destination or Resort Fees during booking, before you complete your reservation.
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