Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
POF's terms include mandatory arbitration and class action waiver, which significantly limit your dispute rights (risk_flags-1). The company can terminate your account without warning if you don't meet eligibility requirements (risk_flags-2) or if you share prohibited content (risk_flags-3). Engagement with mandatory new features is required, and failure to do so could lead to account termination (risk_flags-4). The company reserves the right to unilaterally moderate, remove, or block your content (risk_flags-5), and information regarding account bans may be withheld if it impacts other users' safety or privacy (gotchas-2). Your content may be visible globally and shared by other users (data_use-1), and it may also be used for service improvement, including through machine learning (data_use-2).
90% confidence
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Risk Flags
5 findings
Critical issues present in the terms that may significantly impact user rights, privacy, or financial well-being.
high95% confidence
Mandatory Arbitration and Class Action Waiver
All disputes between you and POF shall be resolved by binding and final arbitration, including disputes related to arbitrability, with limited exceptions.
Why it matters: You are required to resolve disputes with POF through binding arbitration and waive rights to class action lawsuits and jury trials.
SECTION 15 REQUIRES, WITH LIMITED EXCEPTIONS, THAT ALL DISPUTES BETWEEN YOU AND POF SHALL BE RESOLVED BY BINDING AND FINAL ARBITRATION, INCLUDING DISPUTES RELATED TO ARBITRABILITY. SECTION 15 ALSO INCLUDES A MANDATORY PRE-ARBITRATION INFORMAL DISPUTE RESOLUTION PROCESS, SMALL CLAIMS COURT ELECTION, CLASS ACTION AND JURY TRIAL WAIVERS, AND ADDITIONAL PROCEDURES FOR MASS ARBITRATION FILINGS THAT AFFECT YOUR RIGHTS. IN ARBITRATION, THERE IS TYPICALLY LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT.
If you cease to meet eligibility requirements, all authorization to access our Services or systems is automatically revoked, and we retain the right to remove your access to our Services without warning in our sole discretion.
Why it matters: Your account access may be removed by the company without warning if you no longer meet their eligibility requirements.
If at any time you cease to meet these requirements, all authorization to access our Services or systems is automatically revoked, and you must immediately delete your account, and we retain the right to remove your access to our Services without warning in our sole discretion.
Content Policy Violations Lead to Account Suspension or Termination
The uploading or sharing of content that violates these Terms ("Prohibited Content") may result in the immediate suspension or termination of your account.
Why it matters: Uploading or sharing content deemed "Prohibited Content" may lead to immediate suspension or termination of your account.
The uploading or sharing of content that violates these Terms ("Prohibited Content") may result in the immediate suspension or termination of your account.
Mandatory Features May Lead to Account Termination
If you do not wish to engage with mandatory features introduced to the Services, you may lose access to your account or be required to terminate your account.
Why it matters: Failure to engage with newly introduced mandatory features may result in losing access to or being required to terminate your account.
We reserve the right to introduce mandatory features to our Services at any time. These features may be designed to enhance the functionality, security, safety, or overall user experience of our Services. As these features are mandatory, if you do not wish to engage with these features, you may lose access to your account or be required to terminate your account as set forth in Section 9.
We have the right to remove, delete, edit, limit, or block or prevent access to any of Your Content at any time at our sole discretion, and we have no obligation to display or review Your Content.
Why it matters: The company can remove, delete, edit, or block your content at any time without obligation to display or review it.
You understand and agree that we may monitor or review Your Content, and we have the right to remove, delete, edit, limit, or block or prevent access to any of Your Content at any time at our sole discretion. If Your Content is prohibited under the laws of any jurisdiction where our Services are available, we may remove it even if it is not illegal in your location. Furthermore, you understand and agree that we have no obligation to display or review Your Content.
3a. YOUR CONTENT, paragraph 8 · Citation strength: strong
Data Use
3 findings
How the company collects, uses, and shares your personal information.
medium90% confidence
User Content Visible Globally and Sharable by Other Users
Your individual profile will be visible to other people around the world, and other users may share Your Content with third parties.
Why it matters: Your profile content is visible globally and can be shared by other users with third parties, exposing your shared information widely.
Your individual profile will be visible to other people around the world, so be sure that you are comfortable sharing Your Content before you post. You acknowledge and agree that Your Content may be viewed by other users, and, notwithstanding these Terms, other users may share Your Content with third parties.
3a. YOUR CONTENT, paragraph 5 · Citation strength: strong
medium90% confidence
User Content Used for Service Improvement via Machine Learning
We may analyze, access, store, and use Your Content, including messages and other communications, to monitor, develop, personalize, and improve our Services, including through the use of machine learning and other automated technologies.
Why it matters: Your content, including messages, may be analyzed and used to improve services via machine learning.
You understand and agree that we may analyze, access, store, and use Your Content, including messages and other communications, to monitor, develop, personalize, and improve our Services, including through the use of machine learning and other automated technologies, in accordance with applicable law.
3a. YOUR CONTENT, paragraph 7 · Citation strength: strong
low90% confidence
Sharing Data with Affiliates for Safety and Security
We may share data between our affiliates for the safety and security of our users and may take necessary actions if you violate these Terms, including banning you from services.
Why it matters: Your data may be shared with affiliate companies to ensure user safety and security, and may lead to bans across services if terms are violated.
As set forth in our [Privacy Policy](https://policies.pof.com/privacypolicy), we may share data between our affiliates for the safety and security of our users and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates’ services (such as Tinder, Hinge, OkCupid, Match, Meetic, BLK, LoveScout24, OurTime, and Pairs; for more details, click [here](https://mtch.com/safety)), and/or preventing you from creating new accounts.
How subscriptions or services can be canceled or renewed, including any associated terms or penalties.
low95% confidence
External Service Cancellation Process
If you subscribed using an External Service (e.g., Apple ID, Google Play), you must cancel through your External Service.
Why it matters: To cancel a subscription made through an external service like Apple ID or Google Play, you must use that external service's cancellation process.
If you subscribed using an External Service (e.g., Apple ID, Google Play), you must cancel through your External Service, as set forth in more detail in Section 8a.
Plenty of Fish terms of use agreement, paragraph 2 · Citation strength: strong
low95% confidence
Refund Process for Apple ID Subscriptions
If you subscribed through your Apple ID, refunds are handled by Apple, not POF.
Why it matters: Refunds for subscriptions made via Apple ID must be requested directly from Apple.
If you subscribed through your Apple ID, refunds are handled by Apple, not POF. You can request a refund from Apple through your Apple ID account on your phone or at [https://getsupport.apple.com](https://getsupport.apple.com/).
Plenty of Fish terms of use agreement, paragraph 2 · Citation strength: strong
Gotchas
2 findings
Potentially overlooked or subtle clauses that might have significant implications for users.
medium90% confidence
User Responsibility for Content Accuracy
You are solely responsible and liable for Your Content and agree to indemnify, defend, release, and hold us harmless from any claims made in connection with Your Content.
Why it matters: You bear sole responsibility for your content and must protect the company from any claims related to it.
You are solely responsible and liable for Your Content, and, therefore, you agree to indemnify, defend, release, and hold us harmless from any claims made in connection with Your Content.
3a. YOUR CONTENT, paragraph 2 · Citation strength: strong
medium90% confidence
No Information Shared Regarding Account Ban if it Impairs Safety or Privacy
We may not share information with you regarding your account, including the reason for your account ban, if doing so would potentially impair the safety or privacy of our other users.
Why it matters: You might not be informed about the reasons for an account ban if the company deems it could impair the safety or privacy of other users.
You understand and agree that we may not share information with you regarding your account, including the reason for your account ban, if doing so would potentially impair the safety or privacy of our other users.
Explicit commitments and features designed to protect user rights and privacy.
Protection95% confidence
California Subscribers' Right to Cancel
California subscribers may cancel their subscription, without penalty or obligation, at any time prior to midnight of the third business day following the date they subscribed.
Why it helps: This provides a clear and penalty-free cancellation window for California subscribers, ensuring they have a limited time to change their mind after subscribing.
California subscribers: You may cancel your subscription, without penalty or obligation, at any time prior to midnight of the third business day following the date you subscribed.
Plenty of Fish terms of use agreement, paragraph 2 · Citation strength: strong
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