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Plain-English summary
Tinder's terms include mandatory arbitration for dispute resolution and a waiver of class action rights (risk_flags-1). Users will not receive refunds for purchases if their account is terminated for any reason (risk_flags-2) and are responsible for any claims related to their content (risk_flags-3). Tinder does not conduct background checks on users and is not responsible for user conduct (risk_flags-4), nor does it guarantee service quality or absence of errors (risk_flags-5). Users bear the risk of damage to their devices from using the service (risk_flags-6). Subscriptions automatically renew at full price, and users may lose their account if they reverse a payment. Virtual items are explicitly non-refundable, even upon account closure.
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Risk Flags
6 findings
Clauses that indicate significant risks to the user, such as limitations on dispute resolution, broad indemnification requirements, or waivers of fundamental rights.
high95% confidence
Mandatory Arbitration and Class Action Waiver
This agreement includes mandatory binding arbitration for disputes, with limited exceptions, and waives the right to participate in class action lawsuits and jury trials.
Why it matters: Users are required to resolve most disputes through binding arbitration instead of court, which typically involves less discovery and appellate review. They also waive their right to class action lawsuits and jury trials.
SECTION 15 REQUIRES WITH LIMITED EXCEPTIONS, THAT ALL DISPUTES BETWEEN YOU AND TINDER SHALL BE RESOLVED BY BINDING AND FINAL ARBITRATION, INCLUDING DISPUTES RELATED TO ARBITRABILITY. SECTION 15 ALSO INCLUDES A MANDATORY PRE-ARBITRATION INFORMAL DISPUTE RESOLUTION PROCESS, SMALL CLAIMS COURT ELECTION, CLASS ACTION AND JURY TRIAL WAIVERS, AND ADDITIONAL PROCEDURES FOR MASS ARBITRATION FILINGS THAT AFFECT YOUR RIGHTS. IN ARBITRATION, THERE IS TYPICALLY LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT.
Tinder Terms of Use, paragraph 5 · Citation strength: strong
high95% confidence
No Refunds for Account Termination
If a user's account is terminated by them or by Tinder for any reason, the terms remain enforceable, and the user will not receive any refund for purchases made.
Why it matters: Users will not receive refunds for purchases if their account is terminated, regardless of who initiated the termination or the reason.
If your account is terminated by you or by Tinder for any reason, these Terms continue and remain enforceable between you and Tinder, and you will not be entitled to any refund for purchases made.
Users are solely responsible and liable for their content and agree to indemnify, defend, release, and hold Tinder harmless from any claims made in connection with their content.
Why it matters: Users are legally and financially responsible for any claims arising from the content they provide, potentially bearing costs for legal defense and damages.
You are solely responsible and liable for Your Content, and, therefore, you agree to indemnify, defend, release, and hold us harmless from any claims made in connection with Your Content.
3a. YOUR CONTENT, paragraph 1 · Citation strength: strong
medium90% confidence
Tinder Not Responsible for User Conduct
Tinder does not conduct criminal background or identity verification checks on its users and is not responsible for the conduct of any user on or off the Service.
Why it matters: Users must exercise caution when interacting with others as Tinder explicitly states it is not responsible for the conduct, identity, intentions, or veracity of other users, and does not perform background checks.
Tinder does not conduct criminal background or identity verification checks on its users. Though Tinder strives to encourage a respectful user experience, it is not responsible for the conduct of any user on or off the Service. Use your best judgment when interacting with others and review our Safety Tips . YOU UNDERSTAND THAT TINDER DOES NOT CONDUCT CRIMINAL BACKGROUND OR IDENTITY VERIFICATION CHECKS ON ITS USERS OR OTHERWISE INQUIRE INTO THE BACKGROUND OF ITS USERS . TINDER MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT, IDENTITY, HEALTH, PHYSICAL CONDITION, INTENTIONS, LEGITIMACY, OR VERACITY OF USERS.
Tinder provides its services "as is" and "as available" and does not warrant that services will be uninterrupted, secure, or error-free, nor does it guarantee the accuracy or appropriateness of content.
Why it matters: Users may experience service interruptions, errors, or inaccurate content without recourse, as Tinder disclaims responsibility for these issues.
TINDER DOES NOT REPRESENT OR WARRANT THAT (A) OUR SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR FREE, (B) ANY DEFECTS OR ERRORS IN OUR SERVICES WILL BE DISCOVERED OR CORRECTED, OR (C) THAT ANY CONTENT OR INFORMATION YOU OBTAIN ON OR THROUGH OUR SERVICES WILL BE ACCURATE, COMPLETE, CURRENT OR APPROPRIATE FOR YOUR PURPOSES.
Any material downloaded or obtained through Tinder's services is accessed at the user's own discretion and risk. Tinder is not responsible for damage to user's computer hardware, software, or other equipment from security breaches, viruses, hacking, errors, or other malfunctions.
Why it matters: Users bear the full risk of any damage to their devices or data from using the service, including security breaches or malware, as Tinder disclaims responsibility.
ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF OUR SERVICES IS ACCESSED AT YOUR OWN DISCRETION AND RISK. TINDER IS NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER HARDWARE, COMPUTER SOFTWARE, OR OTHER EQUIPMENT OR TECHNOLOGY INCLUDING, BUT WITHOUT LIMITATION, DAMAGE FROM ANY SECURITY BREACH OR FROM ANY VIRUS, BUGS, TAMPERING, HACKING, FRAUD, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER LINE OR NETWORK FAILURE, OR ANY OTHER TECHNICAL OR OTHER DISRUPTION OR MALFUNCTION.
Clauses that describe how the company collects, uses, shares, or otherwise processes user data, especially for purposes beyond the core service.
medium95% confidence
Broad License to User Content
Users grant Tinder a worldwide, perpetual, transferable, sub-licensable, royalty-free license to host, store, use, copy, display, reproduce, adapt, edit, publish, translate, modify, reformat, incorporate into other works, advertise, and distribute user content to the general public.
Why it matters: Tinder can use user-generated content, including photos and messages, in a wide array of ways, including advertising, without needing further permission or compensating the user. This license is perpetual and allows sublicensing to others.
By creating an account, you grant to Tinder a worldwide, perpetual, transferable, sub-licensable, royalty-free right and license to host, store, use, copy, display, reproduce, adapt, edit, publish, translate, modify, reformat, incorporate into other works, advertise, distribute and otherwise make available to the general public Your Content, including any information you authorize us to access from other third-party sources (if applicable), in whole or in part, and in any way and in any format or medium currently known or developed in the future.
PRIVACY, paragraph 1 · Citation strength: strong
Cancellation and Renewal
3 findings
Clauses related to subscription management, automatic renewals, and the process for cancellation and refunds.
medium95% confidence
Automatic Subscription Renewal at Full Price
If a user does not timely cancel their subscription, it will automatically renew at the full price indicated at the time of purchase, without any additional action by the user, and the user authorizes Tinder to charge their payment method for these amounts.
Why it matters: Users' subscriptions will automatically renew at the full price, and their payment method will be charged unless they actively cancel. They may lose out on promotional rates if not vigilant.
If you do not timely cancel your subscription, your subscription will be renewed at the full price as indicated when the purchase was made, without any additional action by you, and you authorize us to charge your payment method for these amounts.
If a user initiates a chargeback or otherwise reverses a payment made with their payment method, Tinder may terminate their account immediately in its sole discretion.
Why it matters: Disputing a charge or reversing a payment can lead to immediate account termination, potentially losing access to the service and any remaining subscription benefits.
If you initiate a chargeback or otherwise reverse a payment made with your Payment Method, Tinder may terminate your account immediately in its sole discretion, on the basis that you have determined that you do not want a Tinder subscription.
All purchases and redemptions of virtual items are final and non-refundable. Users will not receive money or other compensation for unused virtual items when an account is closed, whether voluntarily or involuntarily.
Why it matters: Users will not be refunded for any virtual items purchased, even if their account is closed, leading to a loss of value for unused items.
ALL PURCHASES AND REDEMPTIONS OF VIRTUAL ITEMS MADE THROUGH OUR SERVICES ARE FINAL AND NON-REFUNDABLE. YOU ACKNOWLEDGE THAT TINDER IS NOT REQUIRED TO PROVIDE A REFUND FOR ANY REASON, AND THAT YOU WILL NOT RECEIVE MONEY OR OTHER COMPENSATION FOR UNUSED VIRTUAL ITEMS WHEN AN ACCOUNT IS CLOSED, WHETHER SUCH CLOSURE WAS VOLUNTARY OR INVOLUNTARY.
Potentially surprising or obscure clauses that could negatively impact users, often found in the fine print.
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Protections
2 findings
Clauses that offer explicit benefits or safeguards to the user.
Protection95% confidence
Special Refund Terms for Specific Regions
Special terms for refunds apply in the EU, EEA, UK, Switzerland, Korea, and Israel, as well as several US states (Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, and Wisconsin).
Why it helps: Users in these specified regions and states have additional refund rights beyond the general non-refundable policy, offering them more consumer protection.
Special terms for refunds apply in the EU, EEA, UK, Switzerland, Korea, and Israel. Special terms for refunds also apply in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, and Wisconsin.
For subscribers in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, Wisconsin, and Israel, refunds are provided for the unused portion of a subscription if the user dies or becomes disabled.
Why it helps: This clause ensures that in unfortunate circumstances such as death or disability, users or their estates in specified US states can receive a refund for the remaining subscription period.
In the event that you die before the end of your subscription period, your estate shall be entitled to a refund of that portion of any payment you had made for your subscription which is allocable to the period after your death. In the event that you become disabled (such that you are unable to use our Services) before the end of your subscription period, you shall be entitled to a refund of that portion of any payment you had made for your subscription which is allocable to the period after your disability by providing the Company notice in the same manner as you request a refund as described below.