Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
Viber's terms include mandatory arbitration and a class action waiver (risk_flags-1), limiting your ability to sue the company in court as part of a class action. Public content shared through features like Communities and Chatbots is not end-to-end encrypted and can be stored by Viber, administrators, and third parties (risk_flags-2). The company limits its liability for losses or damages to the greater of $100 USD or 100% of fees paid (risk_flags-3). Purchases made through chatbots or from third parties are at your own risk, with Viber disclaiming responsibility and compensation for issues. Viber also explicitly states that the use of its services is at your own risk, with no guarantee of error-free performance or warranties (risk_flags-5).
90% confidence
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Risks to you
4 findings
Potentially harmful clauses or practices. These are rated by severity (low, medium, or high) based on the degree of likely user harm. High-severity concerns are material and hard to reverse. Medium-severity concerns are typically reversible with effort. Low-severity concerns are routine or have low impact.
high95% confidence
Mandatory arbitration and class action waiver
You agree that, except for certain exemptions, disputes between you and Viber will be resolved by mandatory binding arbitration, and you waive any right to participate in a class-action lawsuit or class-wide arbitration.
Why it matters: This means you cannot sue Viber in court as part of a class action and must resolve disputes through individual arbitration, which may limit your legal options and ability to recover damages.
YOU AGREE THAT, EXCEPT FOR CERTAIN EXEMPTIONS, DISPUTES BETWEEN US WILL BE RESOLVED BY MANDATORY BINDING ARBITRATION, AND YOU AND VIBER WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
Viber eSIM Service Specific Terms, paragraph 4 · Citation strength: strong
high90% confidence
Public content is not end-to-end encrypted and can be stored by third parties.
Content published within Communities, Channels, Chatbots, Business Accounts, or Viber Dating features, and any other public content shared on the platform, is not end-to-end encrypted. It is stored by Viber and may also be stored by relevant Administrators of such features and their third-party providers, as well as by Members or Subscribers if they choose to make copies of it.
Why it matters: Your public content is not private and can be accessed, stored, and potentially distributed by Viber, third-party administrators, and other users, which may compromise your privacy.
Please be aware that the content published within the Community, Channel , Chatbot, Business Account, or Viber Dating features, as well as any other public content shared on the platform, is not end-to-end encrypted, is stored by Viber and may also be stored by the relevant Administrator(s) of such specific Community, Channel , Chatbot, or Business Account and their third party providers, as well as the Members or Subscribers, if they choose to make copies of it .
Viber Dating Terms and Conditions, paragraph 19 · Citation strength: strong
high90% confidence
Limited liability for loss or damages
Viber limits its liability to you for any loss or damage, other than for types of liability that cannot be limited by law, to the greater of $100 USD or 100% of any amount you've paid for your use of the Services.
Why it matters: This limits the amount of compensation you can receive from Viber if you suffer losses or damages due to their service, potentially leaving you with significant unrecoverable costs.
OTHER THAN FOR THE TYPES OF LIABILITY WE CANNOT LIMIT BY LAW (AS DESCRIBED IN THIS SECTION), WE LIMIT OUR LIABILITY TO YOU TO THE GREATER OF $100 USD OR 100% OF ANY AMOUNT YOU’VE PAID TO US FOR YOUR USE OF THE SERVICES.
No guarantee of error-free service and use at your own risk
Viber states that your use of their services is at your own risk and they cannot promise that their efforts to make services error and interruption free will result in desired performance. They provide services "as is" and "as available" without warranties.
Why it matters: You bear the risk of service disruptions, errors, or unsatisfactory performance, and Viber is not liable for issues that may arise, potentially affecting your ability to use the service reliably.
Although we make great efforts to make our services error and interruption free, we cannot promise that such efforts will result with such desired performance. YOUR USE OF OUR SERVICES IS AT YOUR OWN RISK. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US SHALL CREATE A WARRANTY. OUR SERVICES AND ALL THE MATERIALS, INFORMATION, SOFTWARE, FACILITIES, SERVICES AND OTHER CONTENT IN THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
How the company collects, uses, and shares your data, and the impact on your privacy. This section also highlights any rights you have over your data.
medium90% confidence
Broad license to user content for service operation and development
You grant Viber and its affiliates a worldwide, royalty-free, sublicensable, and transferable license to host, store, cache, use, display, reproduce, modify, adapt, edit, publish, analyze, transmit, and distribute your content for operating, developing, providing, promoting, and improving the Services, and internally for researching and developing new services, features, and products.
Why it matters: Viber has extensive rights to use and modify your content for its business operations and development, which means your content can be utilized in various ways beyond its initial purpose without further compensation.
For all Content you submit to the Services, you grant Viber and our affiliates a worldwide, royalty-free, sublicensable, and transferable license to host, store, cache, use, display, reproduce, modify, adapt, edit, publish, analyze, transmit, and distribute that Content. This license is for the purpose of operating, developing, providing, promoting, and improving the Services and internally used for researching and developing new services, features and products.
User account activities are your responsibility, even if unauthorized
Viber does not monitor account registration details or password security. You are solely responsible for protecting your information and password, and for all activities that occur under your account. Viber is not liable for any loss incurred due to someone else using your account, with or without your knowledge.
Why it matters: You are fully accountable for all actions taken on your account, even if unauthorized, and Viber is not responsible for any losses you might suffer if your account is compromised, placing the full burden of security on you.
You are responsible for all activities that occur under your Account. You agree to notify Viber immediately of any unauthorized use of your Account or any breach of security with respect to your Account including your password. Viber will not be liable for any loss that you may incur as a result of someone else using your Account, either with or without your knowledge.
Account and Registration, paragraph 4 · Citation strength: strong
low90% confidence
Personalized advertising based on your content
Viber, its affiliates, and third-party partners may place personalized advertisements on the Services, which may appear near, between, over, or in your content.
Why it matters: You may see targeted advertisements based on your content and activity, which could impact your user experience and privacy.
We, our affiliates, and our third-party partners may place advertisement on the Services, which may sometimes appear near, between, over, or in your Content. This will include personalized advertising, for more information please see the Viber Privacy Policy .
Terms related to subscription, cancellation, and renewal policies. This includes how to cancel, refund eligibility, and any automatic renewal clauses.
medium95% confidence
Automatic renewal of premium subscriptions with fee revision rights
Premium Services are subject to periodic subscriptions, and these subscription payments are recurring and automatically renewed for an additional Subscription Period. Viber reserves the right to revise fees at any time, and if you do not agree, you may cancel the subscription.
Why it matters: Your premium subscription will automatically renew and you will be charged without further action. Viber can change the subscription fees, requiring you to actively monitor and cancel if you disagree with new pricing to avoid unexpected charges.
Premium Services are available subject to periodic subscriptions (“ Subscription Period ”) or otherwise a one-time payment. The subscription payments are recurring and automatically renewed for an additional Subscription Period. Viber reserves the right to revise the fees at any time in its sole discretion; if you do not agree with such revisions, you may cancel the subscription as detailed below.
Payments and Subscription Fees, paragraph 3 · Citation strength: strong
medium90% confidence
Non-refundable fees for partial subscriptions
To the extent permitted by applicable law, any fees paid for your purchase of a subscription plan are non-refundable, and Viber does not provide refunds for any partial subscriptions.
Why it matters: If you cancel a subscription before the end of your billing period, you generally will not receive a refund for the unused portion of that period, meaning you still pay for the full period even if you stop using the service.
To the extent permitted by applicable law, any fees paid for your purchase of a subscription plan are non-refundable, and we do not provide refunds for any partial subscriptions.
Payments and Subscription Fees, paragraph 6 · Citation strength: strong
medium90% confidence
Purchases are generally final and non-refundable
Except as provided by law or stated in the terms, all purchases are final and non-refundable.
Why it matters: Once you make a purchase, it's generally final, and you may not be able to get a refund even if you change your mind or are dissatisfied, unless specific exceptions apply.
Except as provided by law or as set forth herein, all purchases are final and non-refundable.
Refunds, paragraph 1 · Citation strength: strong
Gotchas
1 finding
Less obvious clauses that may be to your detriment. These are rated by severity (low, medium, or high) based on the degree of likely user harm. High-severity concerns are material and hard to reverse. Medium-severity concerns are typically reversible with effort. Low-severity concerns are routine or have low impact.
high90% confidence
Account suspension/termination and data loss without notice
Viber has the right to terminate your rights under their Services without notice, including blocking, suspending, or terminating your Account, if you breach their Terms or policies, or if they decide not to provide services in certain locations or to certain devices. Upon termination, it is your sole liability to export any information or data, and Viber is not liable for data loss.
Why it matters: Viber can terminate your account and access to services without warning, leading to immediate loss of access and potentially permanent loss of your data if not exported beforehand.
Where permissible under applicable law, Viber has the right to terminate your rights under our Services without notice, including, without limitation, by blocking you, suspending or terminating your Account, including, and without derogating from our general right, if you are in breach of our Terms or other policies (including our Acceptable Use Policy ) or if we decide not to provide the Services or any part thereof in certain locations or to certain devices.
Clauses that are beneficial to the user. These are not rated by severity.
Protection90% confidence
30 days advance notice for material changes to terms
Unless otherwise required by law, Viber will provide you with 30 days prior written notice (e.g., through the App, the Website or by e-mail) before changes to the Terms become effective. Changes that are exclusively to your benefit, purely administrative, or directly imposed by law take effect immediately without prior notice.
Why it helps: You receive advance notice of significant changes to the terms, giving you time to review them and decide whether to continue using the services or terminate your relationship if you disagree.
Unless otherwise required by law, we will provide you with 30 days prior written notice (e.g., through the App, the Website or by e-mail). We will also update the date at the top of our Terms and enable you to re-visit the older version of the Terms at any time. Changes to these Terms shall become effective upon the completion of the 30 days’ notice.
Viber eSIM Service Specific Terms, paragraph 6 · Citation strength: strong
Protection90% confidence
Right to terminate if you disagree with changes
If you do not agree with any changes to the Services or the Terms, you may terminate your relationship with Viber in accordance with the Termination Section.
Why it helps: This gives you the option to discontinue using the service if you don't accept new terms or service changes, preventing you from being bound by terms you disagree with.
If you do not agree with any changes to the Services or the Terms, you may terminate your relationship with us in accordance with the Termination Section.
Viber eSIM Service Specific Terms, paragraph 6 · Citation strength: strong
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