The Roku Channel / Roku Account
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Verified official sourceSnapshot hash 9f292d365993f61c59ba11c1af090b6a4de443eebe3255b28a0b446c1db1137d
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Plain-English summary
Roku's terms include mandatory binding arbitration and a waiver of class action rights, meaning you give up your right to go to court and cannot participate in class action lawsuits. The company also significantly limits its liability. Your voice commands are recorded and stored, and your payment information may be shared with third parties. Additionally, recurring subscriptions automatically renew, and software updates are mandatory.
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Critical issues and red flags that could lead to significant harm and are often hard to reverse.
Any disputes will be settled by binding arbitration, meaning both parties give up the right to go to court.
Why it matters: You give up your right to go to court for any disputes with Roku, as disputes will be settled by binding arbitration.
In accepting these terms, you are also agreeing that: (1) any disputes between us will be settled by binding arbitration (meaning we both give up the right to go to court)
All claims may only be conducted on an individual basis and not in a class, consolidated, or representative action.
Why it matters: You agree that any claims against the company will be handled individually, and you cannot participate in class action lawsuits, consolidated actions, or representative actions.
We both agree that all claims may only be conducted on an individual basis (and not in a class, consolidated, or representative action).
Roku will not be responsible for any indirect, special, consequential, exemplary, or punitive damages.
Why it matters: The company limits its liability such that it will not be held responsible for indirect, special, consequential, exemplary, or punitive damages.
WHEN PERMITTED BY LAW, WE WILL NOT BE RESPONSIBLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
Roku's total liability is limited to the purchase price paid for Roku devices linked to your account or $50 USD, whichever is more.
Why it matters: The company's total liability to you is limited to the purchase price you paid for your Roku devices or $50 USD, whichever is greater, which may be significantly less than your actual damages.
TO THE EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FROM ALL CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE PURCHASE PRICE (THAT YOU PAID) FOR THE ROKU DEVICES LINKED TO YOUR ROKU ACCOUNT OR $50 USD (WHICHEVER IS MORE).
How your data is collected, used, and shared.
When using voice features, you authorize Roku and its service providers to record, process, and store your verbal inputs and information about your Roku device to provide these services.
Why it matters: When using voice commands, your verbal inputs (recordings and readouts) and device information are recorded, processed, and stored by Roku and its service providers.
When using the voice features, you are authorizing us (and our service providers who help provide these services) to record, process, and store your verbal inputs (a recording and/or readout of what was said) along with information about your Roku device in order to provide these services to you.
Streaming content and services offered by content providers are subject to their own terms and policies, including privacy and data gathering practices, which you are obligated to abide by.
Why it matters: Accessing content from third-party providers means you are bound by their separate terms and privacy policies regarding data gathering and other practices.
The streaming content and services offered by our content providers are subject to their own terms and policies, including privacy and data gathering practices. These terms and policies will apply (and you are obligated to abide by them) when you access their content using your Roku products.
In some cases, Roku may provide your payment information to content providers or payment service providers to complete transactions for purchases.
Why it matters: Your payment information may be shared with third-party content providers or payment service providers to process your purchases.
In some cases, the content provider or our payment service provider may process those payments for us, and in those cases, we may provide your payment information to them so they can complete the transaction for you.
Roku and/or its partners and content providers may display advertising and promotional messages through your Roku products and content services.
Why it matters: You will be shown advertising and promotional messages through your Roku products and content services from Roku, its partners, and content providers.
Roku (and/or its partners and content providers) may display advertising and promotional messages through your Roku products and content services.
Any interaction you have with advertisers is entirely at your own risk and between you and the advertiser, and Roku is not responsible or liable.
Why it matters: You bear all risk and liability for any interactions you have with advertisers through Roku's services.
Any interaction you have with these advertisers is entirely at your own risk and between you and the advertiser. Roku is not responsible or liable for your interaction with those advertisers or their products and services.
Details on how your subscriptions renew, how to cancel, and any associated fees or conditions.
Recurring subscriptions will automatically renew, and your account will continue to be charged until you cancel.
Auto-renewal / negative-option billing
Why it matters: Your recurring subscriptions will automatically renew and you will continue to be charged unless you actively cancel them.
**may be automatically updated, and (3) your recurring subscriptions will****automatically renew and your account will continued to be charged for those subscriptions until you cancel****.**
Other notable clauses that may be to your detriment or contain unexpected conditions.
The software installed on your Roku devices may be automatically updated, and updates cannot be disabled by you.
Why it matters: Your device's software will be automatically updated, and you cannot disable these updates, which may add, change, or remove features and functionality.
**In accepting these terms, you are also agreeing that: (1) any disputes between us will be settled by binding arbitration (meaning we both give up the right to go to court), (2) the software****installed on your Roku devices****may be automatically updated, and (3) your recurring subscriptions will**
Terms that are consumer-friendly or protective of your rights.
You can require a PIN code to access certain content, such as fee-based entertainment or content not suitable for children, and you can enable or disable this PIN at any time.
Why it helps: You have control over access to certain content through an optional PIN code, which can be enabled or disabled as needed.
At your option, you can require a PIN code (a personal identification number you create) to access certain content (such as fee-based entertainment or content not suitable for certain children). You can enable or disable your PIN code at any time through your Roku account.
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