The Roku Channel / Roku Account
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Verified official sourceWhat changedMaterial language shifts detected around cancel, renew, arbitration, privacy. 17 new line(s), 17 removed line(s).
Snapshot hash 9e0e61154e867e9c16ecf44f718c4b9706fcdec04522a1fc5c2bfbf380949e1f
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Plain-English summary
Roku's terms include mandatory binding arbitration and a class action waiver, which means you give up your right to sue them in court, including as part of a class. The company limits its liability significantly, stating it is not responsible for indirect or punitive damages and capping total liability at your device's purchase price or $50 USD. Roku also disclaims several common warranties, and your subscriptions will automatically renew until you cancel, with no refunds for partial cancellations or for on-demand/pay-per-view content. Your device's software will automatically update, and these updates cannot be disabled.
90% confidence
Critical warnings for arbitration clauses, liability limitations, and other highly concerning terms that may significantly impact user rights and recourse.
Any disputes between you and Roku will be settled by binding arbitration, meaning both parties give up the right to go to court.
Why it matters: You waive your right to pursue disputes in court, including through a jury trial, requiring all claims to be resolved through binding arbitration.
In accepting these terms, you are also agreeing that: (1) any disputes between us will be settled by binding arbitration (meaning we both give up the right to go to court)
Roku states that it will not be responsible for any indirect, special, consequential, exemplary, or punitive damages.
Why it matters: You may not be able to recover certain types of damages, such as indirect or punitive damages, from Roku.
WHEN PERMITTED BY LAW, WE WILL NOT BE RESPONSIBLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
Roku's total liability to you is limited to the purchase price paid for the Roku devices linked to your account or $50 USD, whichever is more.
Why it matters: Your ability to recover damages from Roku for any cause of action is limited to the purchase price of your Roku devices or $50 USD, whichever is higher.
OUR TOTAL LIABILITY TO YOU FROM ALL CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE PURCHASE PRICE (THAT YOU PAID) FOR THE ROKU DEVICES LINKED TO YOUR ROKU ACCOUNT OR $50 USD (WHICHEVER IS MORE).
Roku products and services are provided "AS IS" and "AS AVAILABLE," and Roku disclaims warranties of MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, or NON-INFRINGEMENT.
Why it matters: You receive Roku products and services without warranties regarding their merchantability, fitness for a particular purpose, or non-infringement, and Roku does not guarantee the services will meet your requirements, be uninterrupted, secure, or error-free.
Roku products and services are provided “AS IS” and on an “AS AVAILABLE” basis and to the maximum extent permitted by applicable law, WE DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
Details on how your data is collected, processed, and shared, including privacy policy references and specific data uses.
When using voice features, you authorize Roku and its service providers to record, process, and store your verbal inputs along with information about your Roku device to provide these services.
Why it matters: Your voice commands and related device information are recorded, processed, and stored by Roku and its service providers if you use voice features on your Roku product.
When using the voice features, you are authorizing us (and our service providers who help provide these services) to record, process, and store your verbal inputs (a recording and/or readout of what was said) along with information about your Roku device in order to provide these services to you.
Information on subscription terms, automatic renewals, and cancellation procedures.
Recurring subscriptions will automatically renew and your account will continue to be charged for those subscriptions until you cancel.
Auto-renewal / negative-option billing
Why it matters: Your subscriptions will automatically renew, and you will be charged continuously unless you proactively cancel them.
**may be automatically updated, and (3) your recurring subscriptions will** **automatically renew and your account will continued to be charged for those subscriptions until you cancel** **.**
No refunds are given for partial term cancellations.
Account termination without notice
Why it matters: If you cancel a subscription before the current period ends, you will not receive a refund for the remaining time.
No refunds are given for partial term cancellations.
Purchases of on-demand and pay-per-view content are non-cancellable and non-refundable.
Why it matters: You cannot cancel or get a refund for on-demand and pay-per-view content purchases.
Purchases of on-demand and pay-per-view content are non-cancellable and non-refundable and may be subject to additional terms and conditions.
Potentially overlooked clauses that may have unexpected implications for users.
The software installed on your Roku devices may be automatically updated, and these updates cannot be disabled by you.
Why it matters: Your Roku device's software will update automatically, and you cannot prevent these updates from occurring.
. Updates are necessary to maintain the operation and functionality of your Roku product and/or compatibility with content providers and their services and cannot be disabled by you.
Features and policies that benefit the user, such as data control, clear cancellation processes, or commitments to user privacy.
You have the option to require a PIN code to access certain content, such as fee-based entertainment or content not suitable for certain children.
Why it helps: You can use a PIN code to control access to specific content, enhancing parental controls or preventing unauthorized purchases.
At your option, you can require a PIN code (a personal identification number you create) to access certain content (such as fee-based entertainment or content not suitable for certain children). You can enable or disable your PIN code at any time through your Roku account.
You are responsible for enabling content access controls on your Roku products to prevent age-restricted content from being viewed by persons not meeting the applicable age limits.
Why it helps: You have control over enabling content access controls to manage who can view age-restricted content on your Roku devices.
You are responsible for enabling the content access controls on your Roku products so that any age-restricted content is not viewed by persons not meeting the applicable age limits, as specified by law, regulation, or the content provider.
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