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Plain-English summary
The terms of service allow Salesforce to use your posted content perpetually and irrevocably, and for account administrators to access or disable accounts without Salesforce involvement. Salesforce is not liable for certain damages. Disputes must be litigated in San Francisco, California. The company can modify terms without notice, and you agree to indemnify them for content you post. Communications sent to the company are not confidential. Salesforce has sole discretion to determine inappropriate conduct and does not make specific promises about its sites, providing them "as is." Additionally, Salesforce excludes all warranties to the extent permitted by law.
90% confidence
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Risks to be aware of
9 findings
Important terms that could be harmful or have significant consequences for you.
high95% confidence
Content you post can be used by the company perpetually and irrevocably
By posting or submitting Content, you grant the company, its agents, licensees, and assigns an irrevocable, perpetual, non-exclusive right and permission to reproduce, encode, store, copy, transmit, publish, post, broadcast, display, publicly perform, adapt, modify, create derivative works of, exhibit, and otherwise use your Content.
Why it matters: The company obtains broad, perpetual, and irrevocable rights to use your content in various ways, even if you stop using their services.
However, by posting or submitting Content, you grant us, our agents, licensees, and assigns an irrevocable, perpetual (non-exclusive) right and permission to reproduce, encode, store, copy, transmit, publish, post, broadcast, display, publicly perform, adapt, modify, create derivative works of, exhibit, and otherwise use your Content. Without those rights, we couldn’t offer our services. Please note that this license continues even if you stop using our Sites.
E. Content You Post or Submit, paragraph 2 · Citation strength: strong
high90% confidence
Account administrators can access or disable your account without company involvement
If your account is assigned by an administrator (like your employer or educational institution), that administrator may be able to access or disable your account without the company's involvement.
Why it matters: If your account is assigned by an administrator, they have control over your account, including access and the ability to disable it, without the company's intervention.
Moreover, your administrator may be able to access or disable your account without our involvement.
A. Your Accounts, paragraph 2 · Citation strength: strong
high90% confidence
Company not liable for certain damages
The company and its service providers are not liable for indirect, special, incidental, consequential, or exemplary damages, including lost profits, lost data, computer failure, or violation of your rights by third parties, even if they were advised of the possibility of such damages.
Why it matters: You cannot seek compensation from the company for specific types of indirect damages, lost data, lost profits, or third-party rights violations, even if the company was aware of the potential for such harm.
EXCEPT WHERE PROHIBITED, THE SERVICES ENTITIES SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF THE SITES OR ANY THIRD PARTY’S USE OF THE SITES. THESE EXCLUSIONS INCLUDE, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOST DATA, COMPUTER FAILURE, OR THE VIOLATION OF YOUR RIGHTS BY ANY THIRD PARTY, EVEN IF THE SERVICES ENTITIES HAVE BEEN ADVISED OF THE POSSIBILITY THEREOF AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY UPON WHICH THE CLAIM IS BASED.
F. Content Posted by Others, paragraph 17 · Citation strength: strong
medium95% confidence
Company can modify terms at any time without notice
The company reserves the right to modify its Sites at any time, with or without notice, including adding or removing functionality or features, suspending or stopping features, and charging fees for features at any time.
Why it matters: The company can change the terms of service, features, or introduce fees for services at any time without notifying you.
We reserve the right to modify our Sites at any time, with or without notice to you. For example, we may add or remove functionality or features, and we may suspend or stop a particular feature altogether. We also reserve the right to charge a fee for any of our features at any time. If you don’t like any changes, you can stop using our Sites at any time.
D. Modifications and Termination, paragraph 1 · Citation strength: strong
medium95% confidence
You agree to indemnify the company for content you post
You agree to indemnify, release, and hold the company harmless from any liability, claims, actions, loss, harm, damage, injury, cost or expense arising out of any Content you post or submit.
Why it matters: You are responsible for any legal issues or costs that arise from the content you post or submit, and you must protect the company from such liabilities.
You agree to indemnify, release, and hold us harmless from any and all liability, claims, actions, loss, harm, damage, injury, cost or expense arising out of any Content you post or submit.
E. Content You Post or Submit, paragraph 3 · Citation strength: strong
medium95% confidence
Communications sent to the company are not confidential
If you send any information, ideas, suggestions, or other communications to the company, those communications will not be confidential. The company reserves the right to reproduce, use, disclose, and distribute such communications without any obligation to you.
Why it matters: Any ideas or suggestions you send to the company are not confidential and can be used, disclosed, or distributed by the company without any compensation or obligation to you.
Keep in mind that if you send us any information, ideas, suggestions, or other communications to us, those communications will not be confidential. Moreover, unless we tell you otherwise, we reserve the right to reproduce, use, disclose, and distribute such communications without any obligation to you.
E. Content You Post or Submit, paragraph 4 · Citation strength: strong
medium90% confidence
Company has sole discretion to determine inappropriate conduct and take action
The company has the sole discretion to determine if you have acted inappropriately and reserves the right to take down Content, terminate your account, prohibit you from using the Sites, and take appropriate legal actions.
Why it matters: Your account and access to services can be terminated at the company's sole discretion if they deem your conduct inappropriate, potentially without recourse.
But if we (in our sole discretion) determine that you have acted inappropriately, we reserve the right to take down Content, terminate your account, prohibit you from using the Sites, and take appropriate legal actions.
F. Content Posted by Others, paragraph 4 · Citation strength: strong
medium90% confidence
Company does not make specific promises about sites and provides them "as is"
The company does not make any specific promises about the content, specific function, reliability, availability, or ability of its Sites to meet your needs, and provides the Sites "as is."
Why it matters: The company does not guarantee the quality, functionality, reliability, or suitability of its services for your specific needs, meaning you use them at your own risk.
OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OF SERVICE, NEITHER SALESFORCE, INC. NOR ITS AGENTS OR SERVICE PROVIDERS (THE “SERVICES ENTITIES”) MAKE ANY SPECIFIC PROMISES ABOUT THE SITES. FOR EXAMPLE, WE DON’T MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SITES, THE SPECIFIC FUNCTION OF THE SITES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SITES “AS IS”.
F. Content Posted by Others, paragraph 14 · Citation strength: strong
medium90% confidence
Company excludes all warranties to the extent permitted by law
To the extent permitted by law, the company excludes all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Why it matters: The company disclaims all warranties to the fullest extent allowed by law, reducing your legal protections if the service is faulty or doesn't meet expectations.
SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES.
F. Content Posted by Others, paragraph 15 · Citation strength: strong
How your data is used
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Information about how your personal data is collected, processed, and shared.
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Cancellation and renewal terms
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Details on how to cancel services, automatic renewals, and associated conditions.
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No billing surprises spotted
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Less common but important clauses
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Other contractual terms that might affect you, including disclaimers, liability limitations, and specific user responsibilities.
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No hidden gotchas
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Consumer Protections
1 finding
Terms that are favorable to you as a consumer.
Protection95% confidence
Right to request disclosure, correction, or deletion of personal information
Salesforce accepts and responds to requests such as disclosure, correction, addition, or deletion and veto of use or provision of personal information from the person who provided their personal information.
Why it helps: You have the right to request access to, correction of, or deletion of your personal information, providing you with control over your data.
Salesforce accepts and responds to any requests such as disclosure, correction, addition, or deletion and veto of use or provision of personal information (the “Disclosure Requests”) from the person who provided his/her personal information.
F. Content Posted by Others, paragraph 23 · Citation strength: strong
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