Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
This review of Salesforce's Terms of Service raised several concerns. Your participation in public forums on the site offers no expectation of privacy, and any content you post there, including personal information, may be publicly visible and used by others (data_use-1). Furthermore, by posting content, you grant the service broad, irrevocable, and perpetual rights to use it, even if you stop using the sites (data_use-2). Any ideas or communications you send to the service are not confidential and can be freely used without obligation to you (data_use-3). The service reserves the right to make changes to its sites, including functionality, features, or fees, at any time without prior notice (cancellation_renewal-1). Moreover, the service can unilaterally terminate your account, remove your content, and prohibit you from using its sites if it, in its sole discretion, determines that you have acted inappropriately (cancellation_renewal-2). By continuing to use or log in to the site after the terms have changed, you automatically agree to the revised terms (gotchas-1). The service entities are not liable for certain types of damages, such as lost profits or data, except where prohibited by law (risk_flags-1). You are also responsible for costs or damages arising from content you post or submit, as you agree to indemnify the service (risk_flags-2).
95% confidence
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Follow up on findings with grounded answers from this review. Not legal advice.
Risk Flags
2 findings
Critical terms that may expose users to significant or irreversible harm. These can include limitations of liability, indemnity clauses, or arbitration clauses. They often signal a need for users to exercise extreme caution or seek legal advice.
high95% confidence
No liability for some types of damages
The service entities are not liable for indirect, special, incidental, consequential, or exemplary damages, including lost profits or data, except where prohibited.
Why it matters: You may not be able to recover certain types of damages, such as lost profits or data, even if the service entities are at fault, if not prohibited by law.
EXCEPT WHERE PROHIBITED, THE SERVICES ENTITIES SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF THE SITES OR ANY THIRD PARTY’S USE OF THE SITES. THESE EXCLUSIONS INCLUDE, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOST DATA, COMPUTER FAILURE, OR THE VIOLATION OF YOUR RIGHTS BY ANY THIRD PARTY, EVEN IF THE SERVICES ENTITIES HAVE BEEN ADVISED OF THE POSSIBILITY THEREOF AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY UPON WHICH THE CLAIM IS BASED.
You agree to indemnify, release, and hold the service harmless from any liability, claims, actions, loss, harm, damage, injury, cost or expense arising out of any Content you post or submit.
Why it matters: You are responsible for any costs, losses, or damages that arise from the content you post or submit, and you agree to protect the service from these liabilities.
You agree to indemnify, release, and hold us harmless from any and all liability, claims, actions, loss, harm, damage, injury, cost or expense arising out of any Content you post or submit.
Policies regarding the collection, processing, sharing, and protection of user data. Focuses on privacy implications, data ownership, and how user information contributes to the service’s operations and business model.
medium95% confidence
Public content has no expectation of privacy
Participation in public forums like the Success Community means you agree that these are public spaces and your participation creates no expectation of privacy. Any content communicated in a community may be seen and used by others.
Why it matters: Information you share in public communities, including personal information, may be publicly visible and used by others, and you have no expectation of privacy there.
You acknowledge and agree that the Success Community and other similar forums are public spaces and that your participation in such communities creates no expectation of privacy. Further, you acknowledge that any Content you communicate in a community may be seen and used by others. You understand that our staff, outside contributors, or other users connected with us may participate in communities or other aspects of the Sites and may employ anonymous user names when doing so. IF YOU CHOOSE TO MAKE ANY OF YOUR PERSONAL INFORMATION OR OTHER CONTENT PUBLICLY AVAILABLE IN A COMMUNITY OR OTHERWISE ON OR THROUGH THE SITES, YOU DO SO AT YOUR OWN RISK.
By posting or submitting content, you grant an irrevocable, perpetual, non-exclusive right and permission to reproduce, encode, store, copy, transmit, publish, post, broadcast, display, publicly perform, adapt, modify, create derivative works of, exhibit, and otherwise use your Content.
Why it matters: The service gains extensive, lasting rights to use your content, even if you stop using the sites, which may limit your control over your content once it's posted.
You do not transfer ownership of your Content simply by posting or submitting it. However, by posting or submitting Content, you grant us, our agents, licensees, and assigns an irrevocable, perpetual (non-exclusive) right and permission to reproduce, encode, store, copy, transmit, publish, post, broadcast, display, publicly perform, adapt, modify, create derivative works of, exhibit, and otherwise use your Content. Without those rights, we couldn’t offer our services. Please note that this license continues even if you stop using our Sites.
Any information, ideas, suggestions, or other communications sent to the service will not be confidential. The service reserves the right to reproduce, use, disclose, and distribute such communications without any obligation to you, unless stated otherwise.
Why it matters: Information and ideas you send to the service are not confidential and can be freely used, disclosed, and distributed by them without compensation or obligation to you.
Keep in mind that if you send us any information, ideas, suggestions, or other communications to us, those communications will not be confidential. Moreover, unless we tell you otherwise, we reserve the right to reproduce, use, disclose, and distribute such communications without any obligation to you.
If you register for Dreamforce, log into specific portals (Help & Training, AppExchange, Success Community, Partner Community) and do not have a Success Community Account, one will be automatically created for you.
Why it matters: You may have a Success Community Account created for you automatically if you use certain Salesforce services, even if you didn't explicitly sign up for it.
Please note that if you register for Dreamforce, log into the Help & Training portal, the AppExchange, Success Community or Partner Community on our Sites and don’t already have a Success Community Account, we will automatically create a Success Community Account for you.
Data sharing for marketing and service improvement
Personal information collected when registering for Dreamforce or logging into certain Salesforce sites may be used or shared with group companies or agents to improve service quality. Requesting information about or access to partners' products on AppExchange means you agree to have your personal information shared with Salesforce partners for marketing purposes.
Why it matters: Your personal information may be used by the service's group companies or agents for service improvement, and can be shared with Salesforce partners for marketing if you request information about their products through AppExchange.
The personal information (such as name, company information, photos etc.) that may be collected during the course of registering for Dreamforce, logging into the Help & Training portal, the AppExchange, Success Community or Partner Community sites may be used or shared with our group companies or our agents for the purpose of improving quality of our services. If you request information about or access those partners’ products or services on the AppExchange you agree to have your personal information shared with Salesforce partners for marketing purposes.
By using a Site or communicating through it, you consent to receive electronic communications for your use of the Site.
Why it matters: You agree to receive communications from the service electronically regarding your use of their site.
When you use a Site or send communications to us through a Site, you are communicating with us electronically. You consent to receive electronically any communications related to your use of a Site.
By providing your email address, postal address, or phone number, you agree that the service or its agents may contact you at those addresses or numbers consistent with their Privacy Statement.
Why it matters: The service or its agents may contact you through the provided email, postal address, or phone number, as outlined in their Privacy Statement.
Please note that by submitting Content, creating a user account or otherwise providing us with your email address, postal address or phone number, you are agreeing that we or our agents may contact you at that address or number in a manner consistent with our Privacy Statement.
Details the processes, requirements, and implications of account cancellation, subscription renewal, and termination by either the user or the service. This includes notice periods, refund policies, and data retention post-cancellation.
medium95% confidence
Service can modify or terminate features without notice
The service reserves the right to modify its sites at any time, with or without notice to you. This includes adding or removing functionality or features, suspending or stopping features, and charging fees for features at any time.
Why it matters: The service can change site functionality, features, or introduce fees at any time without telling you beforehand, potentially altering your user experience or costs without warning.
We reserve the right to modify our Sites at any time, with or without notice to you. For example, we may add or remove functionality or features, and we may suspend or stop a particular feature altogether. We also reserve the right to charge a fee for any of our features at any time. If you don’t like any changes, you can stop using our Sites at any time.
Unilateral account termination for inappropriate conduct
If the service determines, in its sole discretion, that you have acted inappropriately, it reserves the right to take down content, terminate your account, prohibit you from using the sites, and take appropriate legal actions.
Why it matters: The service can unilaterally terminate your account, remove your content, and prevent you from using its sites if it decides your conduct is inappropriate, without defining what "inappropriately" means.
But if we (in our sole discretion) determine that you have acted inappropriately, we reserve the right to take down Content, terminate your account, prohibit you from using the Sites, and take appropriate legal actions.
Unexpected or subtle clauses that might disadvantage users, often hidden in standard-looking language. This can include unfavorable governing law, mandatory agreement to revised terms, or broad disclaimers of responsibility.
medium95% confidence
Required agreement to modified terms by continued use
The terms may be modified at any time, and by continuing to use or log in to a site after changes, you indicate your agreement to the revised terms.
Why it matters: You automatically agree to any changes in the terms simply by continuing to use or log in to the site after they have been updated, without explicit consent being required.
We may modify these Terms at any time so be sure to check back regularly. By continuing to use or log in to a Site after these Terms have changed, you indicate your agreement to the revised Terms. If you do not agree to the changes, you should stop using or logging in to the Sites.
User-favorable terms and commitments that enhance user rights, privacy, or security. These can include explicit data protection measures, clear refund policies, or strong commitments to user control over their data.
Protection95% confidence
Ability to stop using sites if changes occur
If you don’t like any changes to the sites, you can stop using them at any time.
Why it helps: You retain the option to discontinue using the sites if you disagree with any modifications made by the service, giving you control over your continued engagement.
If you don’t like any changes, you can stop using our Sites at any time.
Salesforce accepts and responds to requests for disclosure, correction, addition, deletion, and veto of use or provision of personal information from the person who provided it.
Why it helps: You have the right to request access, correction, modification, deletion, or to object to the use of your personal information, providing you with significant control over your data.
Salesforce accepts and responds to any requests such as disclosure, correction, addition, or deletion and veto of use or provision of personal information (the “Disclosure Requests”) from the person who provided his/her personal information.