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Terms of service

SoFi

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Score0.0
Reviewed
Policy typeTerms of service
Concern findings15
Protections1
Source supportStrong

Source provenance

Verified official source
Retrieved
Last checked
PublishedAutomated refresh

What changedMaterial language shifts detected around privacy, artificial intelligence. 17 new line(s), 28 removed line(s).

Snapshot hash 9b3e45012166a31673fe600f20536540dab49604d79427b02415bff2a1b0fddd

Snapshot of the source text at fetch time, not a live mirror of the policy page.

Plain-English summary

This SoFi Terms of Use Agreement contains several critical risk factors for users. SoFi disclaims liability for losses due to alert non-delivery or inaccuracy, unauthorized account access, and information interception by unauthorized persons. The company also states that its systems are not 100% secure. Additionally, SoFi reserves the right to terminate user accounts or access at its sole discretion, without prior notice, and is not liable for such terminations. Users are also required to indemnify SoFi against claims arising from their use of the site or app, and providing inaccurate information can lead to termination of submissions and future use of the site.

92% confidence

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Risk Flags

5 findings

Critical issues, high-severity risks, and red flags that users should be aware of.

high90% confidence

SoFi is not liable for losses or damages arising from non-delivery, delayed delivery, or the erroneous delivery of any Alert, or inaccurate Alert content.

The company states that it is not liable for losses or damages resulting from non-delivery, delayed delivery, or erroneous delivery of alerts, or from inaccurate alert content.

Why it matters: If you rely on alerts for important financial information, you may incur losses due to issues with alert delivery or content, and SoFi will not be held responsible.

SoFi is not liable for losses or damages arising from non-delivery, delayed delivery, or the erroneous delivery of any Alert, or inaccurate Alert content.

General Terms, paragraph 20 · Citation strength: strong

high95% confidence

SoFi is not responsible for any unauthorized access to or use of your account.

The company states that it is not responsible for any unauthorized access to or use of your account.

Why it matters: If your account is accessed or used without your authorization, SoFi explicitly states it is not responsible, which means you may not have recourse for any resulting damages.

SoFi is not responsible for any unauthorized access to or use of your account.

General Terms, paragraph 8 · Citation strength: strong

high95% confidence

SoFi will not be responsible or liable to you in any way if information is intercepted by an unauthorized person, either in transit or at your place of business.

SoFi explicitly states it will not be responsible or liable if an unauthorized person intercepts your information, whether in transit or at your place of business.

Why it matters: Your personal and financial information could be intercepted, leading to potential fraud or identity theft, and the company disclaims all liability for such incidents.

SoFi will not be responsible or liable to you in any way if information is intercepted by an unauthorized person, either in transit or at your place of business.

General Terms, paragraph 40 · Citation strength: strong

medium95% confidence

SoFi will not be liable to you or any third party for any termination of your account or access.

SoFi will not be liable to you or any third party for any termination of your account or access.

Why it matters: Your account or access could be terminated, and you would not be able to hold SoFi liable for any resulting issues.

You agree that SoFi will not be liable to you or any third party for any termination of your account or access.

General Terms, paragraph 47 · Citation strength: strong

medium90% confidence

SoFi may change this Terms of Use Agreement from time to time by posting a current version on the SoFi website without delivering any notice to you.

SoFi may change its Terms of Use Agreement without notice to you, by simply posting a current version on its website.

Why it matters: You may not be aware of changes to the terms of use, as SoFi does not commit to notifying you directly of updates.

SoFi may change this Terms of Use Agreement from time to time by posting a current version on the SoFi website without delivering any notice to you.

General Terms, paragraph 1 · Citation strength: strong

Data Use

7 findings

Policies on data collection, sharing, and control.

medium90% confidence

SoFi may review your interactions with Coach to improve accuracy, safety, and performance of our systems.

SoFi may review your interactions with Coach to improve accuracy, safety, and performance of its systems.

Why it matters: Your interactions with SoFi Coach may be reviewed, potentially exposing your personal financial information to SoFi for system improvement purposes.

SoFi may review your interactions with Coach to improve accuracy, safety, and performance of our systems.

Specific Product or Service Terms and Conditions, paragraph 13 · Citation strength: strong

high90% confidence

SoFi may use your credit information to serve targeted advertisements to you and other communication based on your information.

SoFi states it may use your credit information to serve you targeted advertisements and other communications.

Why it matters: Your credit information can be used to send you targeted advertisements, which could lead to unwanted solicitations or profiling based on your financial history.

SoFi may use your credit information to serve targeted advertisements to you and other communication based on your information.

Specific Product or Service Terms and Conditions, paragraph 23 · Citation strength: strong

medium95% confidence

SoFi may obtain any and all information from the Connected Accounts.

If you connect an external account to SoFi, SoFi may obtain any and all information from those connected accounts.

Why it matters: SoFi could collect extensive financial data from your connected external accounts, potentially including sensitive balance and transaction details, which may raise privacy concerns.

If you connect an external account to SoFi, SoFi may obtain any and all information from the Connected Accounts.

Specific Product or Service Terms and Conditions, paragraph 4 · Citation strength: strong

medium90% confidence

SoFi may use information from connected accounts for any purpose permitted by SoFi’s Privacy Policies, including to identify products and services that may be of interest to you, sharing information with affiliated companies to offer products and services to you, and identifying if you would be likely to be eligible for certain products and services.

SoFi may use information from connected accounts for purposes allowed by its Privacy Policies, such as identifying products and services of interest to you, sharing information with affiliates to offer products, and determining eligibility for certain services.

Why it matters: Your connected account information could be used to target you with additional products and services from SoFi and its affiliates, potentially increasing unsolicited marketing.

If you elect to connect an account through any SoFi service, SoFi may use the information from the connected account for any purpose permitted by SoFi’s Privacy Policies, including use of the information to identify products and services that may be of interest to you, sharing information with affiliated companies to offer products and services to you, and identifying if you would be likely to be eligible for certain products and services.

Specific Product or Service Terms and Conditions, paragraph 5 · Citation strength: strong

medium90% confidence

Plaid’s Privacy Policy will govern Plaid’s use of information it collects about you or that you provide to Plaid.

The privacy policy of Plaid Inc. will govern the use of information collected by Plaid or provided to it, when you use their service to connect an account with SoFi.

Why it matters: When connecting external accounts via Plaid, your data will be subject to Plaid's privacy policy, which may differ from SoFi's, potentially exposing you to different data handling practices.

By using this Service, you acknowledge and agree that Plaid’s Privacy Policy will govern Plaid’s use of information it collects about you or that you provide to Plaid, and you expressly agree to the terms and conditions of Plaid’s Privacy Policy.

Specific Product or Service Terms and Conditions, paragraph 6 · Citation strength: strong

medium90% confidence

You authorize SoFi to deliver to your employer information about you and your loan, including the amount and timing of your loan payments, so that your employer may deliver contributions to the account you have designated.

You authorize SoFi to share information about you and your loan, including payment amount and timing, with your employer to facilitate employer contributions to your designated account.

Why it matters: Your loan payment information will be shared with your employer, which could impact your privacy regarding financial details and potentially influence your employment relationship.

You authorize SoFi to deliver to your employer information about you and your loan, including the amount and timing of your loan payments, so that your employer may deliver contributions to the account you have designated.

Specific Product or Service Terms and Conditions, paragraph 36 · Citation strength: strong

low90% confidence

SoFi may modify or terminate our text messaging services from time to time, for any reason, and without notice, including the right to terminate text messaging with or without notice, without liability to you.

SoFi may modify or terminate its text messaging services for any reason, at any time, and without notice, without liability to you.

Why it matters: SoFi can stop providing text messaging services without notifying you, meaning you might suddenly lose access to these communications without recourse.

We may modify or terminate our text messaging services from time to time, for any reason, and without notice, including the right to terminate text messaging with or without notice, without liability to you.

General Terms, paragraph 23 · Citation strength: strong

Cancellation and Renewal

1 finding

Terms related to account cancellation, service termination, and subscription renewal.

medium90% confidence

SoFi may, in its sole and absolute discretion, at any time, for any or no reason, and with or without prior notice, suspend or terminate your use of the SoFi Site and the rights afforded to you hereunder.

SoFi can, at its sole discretion, suspend or terminate your use of its site and rights without prior notice, for any or no reason, at any time.

Unilateral amendmentAccount termination without notice

Why it matters: Your access to the SoFi Site and associated rights can be revoked without warning or justification, potentially disrupting your financial activities.

SoFi may, in its sole and absolute discretion, at any time, for any or no reason, and with or without prior notice, suspend or terminate your use of the SoFi Site and the rights afforded to you hereunder.

General Terms, paragraph 46 · Citation strength: strong

Gotchas

2 findings

Unusual or hidden clauses that may be detrimental to users.

high90% confidence

You shall indemnify, defend and hold harmless SoFi and its affiliates, partners, suppliers and licensors, and each of their respective officers, directors, agents and employees (the “Indemnified Parties”) from and against any claim, proceeding, loss, damage, fine, penalty, interest and expense (including, without limitation, fees for attorneys and other professional advisors) arising out of or in connection with the following: (i) your access to or use of the SoFi Site or App; (ii) your breach of the License to use the SoFi Site and App; (iii) your violation of law in connection with this License; (iv) your negligence or willful misconduct in connection with this License; or (v) your violation of the rights of a third party, including the infringement by you of any intellectual property or misappropriation of any proprietary right or trade secret of any person or entity.

You are required to indemnify SoFi and its related parties against any claims, losses, or expenses arising from your use of the site or app, breach of license, violation of law, negligence, willful misconduct, or infringement of third-party rights.

IndemnificationBroad content license

Why it matters: You bear significant financial risk, as you are responsible for legal costs and damages if any issues arise from your use of the service, even if indirectly related to SoFi’s actions.

You shall indemnify, defend and hold harmless SoFi and its affiliates, partners, suppliers and licensors, and each of their respective officers, directors, agents and employees (the “Indemnified Parties”) from and against any claim, proceeding, loss, damage, fine, penalty, interest and expense (including, without limitation, fees for attorneys and other professional advisors) arising out of or in connection with the following: (i) your access to or use of the SoFi Site or App; (ii) your breach of the License to use the SoFi Site and App; (iii) your violation of law in connection with this License; (iv) your negligence or willful misconduct in connection with this License; or (v) your

General Terms, paragraph 51 · Citation strength: strong

high95% confidence

If any information you provide is untrue, inaccurate, not current, or incomplete, SoFi has the right to terminate your submission and to decline to provide any and all future use of the SoFi Site.

SoFi has the right to terminate your submission and decline future use of its site if any information you provide is untrue, inaccurate, not current, or incomplete.

Why it matters: Providing inaccurate or incomplete information could lead to the termination of your loan applications or other submissions and a permanent ban from using the SoFi site, even if unintentional.

If any information you provide is untrue, inaccurate, not current, or incomplete, SoFi has the right to terminate your submission and to decline to provide any and all future use of the SoFi Site.

General Terms, paragraph 30 · Citation strength: strong

Protections

1 finding

User-friendly clauses and beneficial policies.

Protection95% confidence

You can cancel the SMS service at any time.

You have the option to cancel the SMS service at any time by texting “STOP” to the short code provided.

Why it helps: This gives you control over receiving SMS messages, allowing you to opt out easily if you no longer wish to receive them.

You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

General Terms, paragraph 26 · Citation strength: strong

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