Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
Superhuman's terms include mandatory arbitration and a class action waiver, meaning you lose your right to sue in court or participate in group lawsuits (risk_flags-1, risk_flags-2). Payments are non-refundable, and subscriptions automatically renew (cancellation_renewal-2, cancellation_renewal-1). If you use a work email, your organization may control your account (risk_flags-3). Superhuman may collect and analyze various types of usage data (data_use-1) and holds a broad license to use your content for service improvement, including training AI. There are no warranties for AI-generated outputs or personal insights in emails, and Superhuman's liability is significantly limited (risk_flags-4, risk_flags-5, gotchas-1, gotchas-2).
90% confidence
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Risks
3 findings
These clauses contain risks that could lead to significant harm, such as financial loss, privacy breaches, or limitation of user rights.
high95% confidence
Mandatory Arbitration
The terms require all disputes to be resolved through binding and final arbitration, except for small claims court or intellectual property injunctive relief.
Why it matters: You are waiving your right to sue Superhuman in court and to have a jury trial, as disputes will be resolved through binding arbitration.
PLEASE BE AWARE THAT SECTION 12 CONTAINS PROVISIONS GOVERNING HOW TO RESOLVE DISPUTES BETWEEN YOU AND SUPERHUMAN. AMONG OTHER THINGS, SECTION 12 INCLUDES AN AGREEMENT TO ARBITRATE (“ARBITRATION AGREEMENT”) WHICH REQUIRES, WITH LIMITED EXCEPTIONS, THAT ALL DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING AND FINAL ARBITRATION. SECTION 12 ALSO CONTAINS A CLASS ACTION AND JURY TRIAL WAIVER. PLEASE READ SECTION 12 CAREFULLY.
Terms of Service, paragraph 5 · Citation strength: strong
medium90% confidence
Account Control by Organization
If you create an account using an email address belonging to an organization, that organization may access, view, restrict, merge, or terminate your account.
Why it matters: Your employer, school, or other group that owns the email address you use for your account may have control over your account, including the ability to terminate it or merge it with their organizational account.
If you are an individual and you create an Account using an email address that belongs to your employer, school, or other group, such as a church or sports team (an “ Organization ”), your use of our Services under that Account is subject to that Organization’s control. As such, you acknowledge that the Organization may access, view, restrict, merge, or terminate your Account (each, an “ Account Control Action ”).
Our Modification of these Terms, paragraph 5 · Citation strength: strong
medium90% confidence
No Warranty for Personal Insights in Email
Superhuman and its entities do not make any representation or warranty regarding the information you receive about email recipients (Personal Insights) and are not responsible for their accuracy, availability, or reliability.
Why it matters: You cannot rely on the accuracy or reliability of personal insights received about email recipients and release Superhuman from liability arising from their use or reliance.
SUPERHUMAN AND THE SUPERHUMAN ENTITIES DO NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE INFORMATION THAT YOU RECEIVE FROM SUPERHUMAN OR OTHERWISE OBTAIN ABOUT THE RECIPIENTS OF YOUR EMAILS SENT USING THE SERVICES (“ PERSONAL INSIGHTS ”). SUPERHUMAN AND THE SUPERHUMAN ENTITIES ARE NOT RESPONSIBLE FOR THE ACCURACY, AVAILABILITY, OR RELIABILITY OF ANY PERSONAL INSIGHTS.
Suspension, Termination, and Survival, paragraph 7 · Citation strength: strong
Data Use
2 findings
These clauses describe how your data is collected, processed, and shared. Review them to understand the implications for your privacy.
medium90% confidence
Usage Data Collection and Analysis
Superhuman may collect and analyze data relating to your access and use of its Services, including technical logs, metadata, telemetry data, and usage information about User Content.
Why it matters: Superhuman collects and analyzes various types of data about how you use its services, which may include details about your technical interactions and content usage.
We may also collect and analyze data relating to your access and use of our Services (“ Usage Data ”). Examples of Usage Data include, but are not limited to, technical logs, metadata, telemetry data, and usage information about User Content, such as how often it is accessed.
Our Modification of these Terms, paragraph 9 · Citation strength: strong
medium90% confidence
AI Feature Inputs and Outputs are User Content
When you use generative AI features, your inputs and the resulting outputs are considered your User Content.
Why it matters: The text you provide to AI features and the content they generate are treated as your own content, meaning Superhuman has a license to use it.
When you use our generative AI features, your Inputs and the resulting Outputs are your User Content.
Our Modification of these Terms, paragraph 11 · Citation strength: strong
Cancellation and Renewal
3 findings
These clauses outline the conditions under which your subscription may be renewed or cancelled, including any associated fees or processes.
high95% confidence
Automatic Renewal of Paid Subscriptions
Paid subscriptions will automatically renew for additional periods of the same duration as your initial subscription, at Superhuman’s then-current fees, unless you cancel or decline to renew.
Why it matters: Your paid subscription will automatically renew and you will be charged again unless you actively cancel it.
IF YOU SUBSCRIBE TO A PAID SUBSCRIPTION TO THE SERVICES, SUCH PAID SUBSCRIPTION WILL BE AUTOMATICALLY RENEWED FOR ADDITIONAL PERIODS OF THE SAME DURATION AS YOUR INITIAL SUBSCRIPTION PERIOD AT SUPERHUMAN’S THEN-CURRENT FEES FOR SUCH SUBSCRIPTION UNLESS YOU CANCEL OR DECLINE TO RENEW YOUR SUBSCRIPTION IN ACCORDANCE WITH SECTION 8.8 BELOW.
Terms of Service, paragraph 8 · Citation strength: strong
high95% confidence
Payments Non-Refundable
To the fullest extent permitted by applicable law, all payments made are non-refundable and payment obligations are non-cancelable, with no refunds or credits for partially used subscription periods or unused capacity.
Why it matters: Once you make a payment for services, it is generally non-refundable, and you won't get money back for any unused portion of your subscription or capacity.
To the fullest extent permitted by applicable law, all payments made by you under these Terms are non-refundable and payment obligations are non-cancelable, and we do not provide refunds or credits for any partially used Subscription periods or unused consumption or capacity.
Fees, Billing, and Payment, paragraph 10 · Citation strength: strong
medium90% confidence
No Reactivation or Content Retrieval After Account Deletion
Once you delete your account, you will not be able to reactivate it or retrieve any content or information associated with it.
Why it matters: Deleting your account is permanent, and you will lose access to your account and all associated content and information.
Please note that once you delete your Account, you will not be able to reactivate it or retrieve any content or information associated with it .
Our Modification of these Terms, paragraph 5 · Citation strength: strong
Gotchas
2 findings
These clauses contain terms that may be unexpected or disadvantageous to the user, often hidden in the fine print.
medium90% confidence
Limitation of Liability to Fees Paid or $100
Superhuman's total aggregate liability to you will not exceed the amount you paid in fees during the preceding twelve months. If you have a free subscription, liability will not exceed $100.
Why it matters: Superhuman's liability for any damages or losses you incur is capped at either the amount you've paid them in the last year, or $100 if you use a free subscription.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SUPERHUMAN AND THE SUPERHUMAN ENTITIES' TOTAL AGGREGATE LIABILITY TO YOU UNDER THESE TERMS EXCEED THE AMOUNT THAT YOU HAVE PAID IN FEES TO SUPERHUMAN OR THE SUPERHUMAN ENTITIES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT(S) GIVING RISE TO SUCH LIABILITY. HOWEVER, IF THAT AMOUNT IS ZERO BECAUSE YOU HAVE A FREE SUBSCRIPTION, SUPERHUMAN AND THE SUPERHUMAN ENTITIES’ TOTAL AGGREGATE LIABILITY WILL NOT EXCEED ONE HUNDRED DOLLARS ($100).
Suspension, Termination, and Survival, paragraph 8 · Citation strength: strong
medium90% confidence
Disclaimer of Liability for Certain Damages
To the fullest extent permitted by applicable law, Superhuman and its entities will not be liable for lost profits, lost or damaged user content or other data, failure to meet duties, or any indirect, incidental, punitive, special, exemplary, or consequential damages.
Why it matters: You cannot recover certain types of damages, such as lost profits or indirect damages, from Superhuman, even if they are at fault.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SUPERHUMAN AND THE SUPERHUMAN ENTITIES’ BE LIABLE TO YOU OR OTHERWISE RESPONSIBLE FOR (I) ANY LOST PROFITS, LOST OR DAMAGED USER CONTENT OR OTHER DATA, OR FAILURE TO MEET ANY DUTY, INCLUDING WITHOUT LIMITATION GOOD FAITH AND REASONABLE CARE, AND (II) ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER.
Suspension, Termination, and Survival, paragraph 9 · Citation strength: strong
Protections
3 findings
These clauses outline features and policies that are designed to protect you and your data.
Protection95% confidence
Account Deletion Instructions Provided
Instructions on how to delete your account are available in the documentation.
Why it helps: You can easily find information on how to delete your account if you no longer wish to use the services.
If you no longer wish to use our Services and would like to delete your Account, please navigate to the relevant ‘how to delete my account’ page within our Documentation .
Our Modification of these Terms, paragraph 5 · Citation strength: strong
Protection95% confidence
User Content Export and Deletion Available
You can export or delete your User Content, including personal information, at any time while you have an Account by following the steps detailed in the Data Privacy Addendum (for Entities) or the Privacy Policy (for individuals).
Why it helps: You have control over your data and can remove it from the service at any time.
You can export or delete your User Content, including your personal information, at any time while you have an Account by following the steps detailed in the Data Privacy Addendum (if you are acting on behalf of an Entity) or the Privacy Policy (if you are an individual).
Our Modification of these Terms, paragraph 7 · Citation strength: strong
Protection95% confidence
30-Day Opt-Out of Arbitration
New users can opt out of the Arbitration Agreement within 30 days of accepting the terms by sending an email with specific information.
Why it helps: You have a limited window to retain your right to pursue disputes in court rather than through arbitration.
If you are a new user of our Services, you can opt out of this Arbitration Agreement (excluding Section 12.9) within 30 days after you first accept the Terms. To opt out, you must send a timely email to arbitration-opt-out@superhuman.com with your name, the email address for your account, your username, and a request to opt out of this Arbitration Agreement.