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Plain-English summary
Superhuman's Terms of Service include mandatory arbitration and waive your right to a class action or jury trial, though you can opt-out of the arbitration within 30 days. For work-related accounts, your organization can control your account, including access and termination. The company retains a broad license to your content for service operation and improvement, and they collect and use feedback and usage data without further obligation. If you purchase additional generative AI capacity, it is non-refundable upon subscription expiry or termination. Paid subscriptions automatically renew.
85% confidence
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Risk Flags
Critical terms that may expose users to significant risks or reduce their ability to seek recourse.
high95% confidence
Mandatory Arbitration
Disputes between you and Superhuman will be resolved by binding and final arbitration, with limited exceptions.
Why it matters: You are required to resolve disputes with Superhuman through binding arbitration, which limits your ability to pursue legal action in court.
AMONG OTHER THINGS, SECTION 12 INCLUDES AN AGREEMENT TO ARBITRATE (“ARBITRATION AGREEMENT”) WHICH REQUIRES, WITH LIMITED EXCEPTIONS, THAT ALL DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING AND FINAL ARBITRATION. SECTION 12 ALSO CONTAINS A CLASS ACTION AND JURY TRIAL WAIVER. PLEASE READ SECTION 12 CAREFULLY.
Why it matters: You cannot participate in class action lawsuits or class-wide arbitration, and you waive your right to a jury trial for disputes with Superhuman.
SECTION 12 ALSO CONTAINS A CLASS ACTION AND JURY TRIAL WAIVER. PLEASE READ SECTION 12 CAREFULLY.
If you create an account using an email address belonging to an organization, your use of services is subject to that organization's control, which may include accessing, viewing, restricting, merging, or terminating your account.
Why it matters: Your employer, school, or other organization may have significant control over your account, including the ability to access, view, modify, or terminate it.
If you are an individual and you create an Account using an email address that belongs to your employer, school, or other group, such as a church or sports team (an “Organization”), your use of our Services under that Account is subject to that Organization’s control. As such, you acknowledge that the Organization may access, view, restrict, merge, or terminate your Account (each, an “Account Control Action”).
Our Modification of these Terms, paragraph 10 · Citation strength: strong
Data Use
Policies on how your data is collected, processed, and shared.
medium90% confidence
Broad License to User Content for Service Improvement and Development
You grant a worldwide, non-exclusive, royalty-free license to your User Content, allowing Superhuman and its service providers to use, store, reproduce, publish, display, modify, and create derivative works for operating, improving, and developing their services, protecting services, customizing services, and account management.
Why it matters: Superhuman can use your content to improve their services, create new features, and for other specified purposes, potentially beyond what you might expect.
(i). Operating, providing, improving, troubleshooting, and debugging our Services (for example, your acceptance or rejection of our grammatical suggestions may help train our suggestion engine);
Ownership and License of User Content, paragraph 5 · Citation strength: strong
medium90% confidence
Collection and Use of Feedback and Usage Data
Superhuman may use any suggestions, enhancement requests, recommendations, or other feedback you provide without restriction or further obligation. They may also collect and analyze Usage Data, including technical logs, metadata, telemetry data, and usage information about User Content.
Why it matters: Your feedback can be used by Superhuman without any compensation or obligation to you, and they collect detailed usage data that could be used for various purposes.
If you provide us with any suggestions, enhancement requests, recommendations, or other feedback regarding our Services, we may use that feedback without restriction or any further obligation to you. We may also collect and analyze data relating to your access and use of our Services (“Usage Data”). Examples of Usage Data include, but are not limited to, technical logs, metadata, telemetry data, and usage information about User Content, such as how often it is accessed.
Our Modification of these Terms, paragraph 19 · Citation strength: strong
medium90% confidence
Third-Party Service Data Access
Third-party services that interoperate with Superhuman's services might access or use your User Content, and you permit Superhuman to transmit your User Content to these third-party providers as necessary.
Why it matters: Your User Content may be shared with and used by third-party services when you integrate them with Superhuman, subjecting your data to their terms and privacy policies.
You acknowledge that the Third-Party Service might access or use your User Content, and you permit us to transmit your User Content to the provider of the Third-Party Service as necessary for the Third-Party Service to interoperate with our Services.
Our Modification of these Terms, paragraph 31 · Citation strength: strong
Cancellation & Renewal
Terms related to subscription renewal and how to cancel services.
medium95% confidence
Automatic Renewal of Paid Subscriptions
Paid subscriptions automatically renew for additional periods of the same duration as the initial subscription, at Superhuman’s then-current fees, unless canceled or declined according to Section 8.8.
Why it matters: Your paid subscription will automatically renew and you will be charged without further action on your part, unless you actively cancel it.
IF YOU SUBSCRIBE TO A PAID SUBSCRIPTION TO THE SERVICES, SUCH PAID SUBSCRIPTION WILL BE AUTOMATICALLY RENEWED FOR ADDITIONAL PERIODS OF THE SAME DURATION AS YOUR INITIAL SUBSCRIPTION PERIOD AT SUPERHUMAN’S THEN-CURRENT FEES FOR SUCH SUBSCRIPTION UNLESS YOU CANCEL OR DECLINE TO RENEW YOUR SUBSCRIPTION IN ACCORDANCE WITH SECTION 8.8 BELOW.
Why it matters: If you purchase additional generative AI capacity and then your subscription expires or terminates, you will not receive a refund for the unused capacity.
Any additional generative AI capacity or units that you purchase (i) will be tied to your then-current Subscription, (ii) are not transferable to another Account, and (iii) will not be refunded to you upon expiry or termination of your Subscription.
Our Modification of these Terms, paragraph 26 · Citation strength: strong
Protections
Terms that protect users or provide them with favorable conditions.
Protection90% confidence
Right to Opt-Out of Arbitration
You have the right to opt out of the arbitration agreement within 30 days.
Why it helps: You can avoid mandatory arbitration and retain your right to pursue disputes through traditional court proceedings by opting out within the specified timeframe.
UNLESS YOU OPT OUT OF THE ARBITRATION AGREEMENT WITHIN 30 DAYS: (1) YOU WILL ONLY BE PERMITTED TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF AGAINST US THROUGH BINDING, FINAL ARBITRATION, WITH LIMITED EXCEPTIONS, AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR OTHER REPRESENTATIVE PROCEEDING OR CLASS-WIDE ARBITRATION; AND (2) YOU ARE WAIVING YOUR RIGHT TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL.
Superhuman will provide advance notice before any fee changes take effect, and these changes will apply to your next billing cycle.
Why it helps: You will be informed about upcoming price changes for services before they are applied, allowing you to decide whether to continue your subscription.
We may change the fees for our Services and associated Subscription Plans at our discretion, but we will give you advance notice before those changes take effect. Any fee changes will apply to your next Billing Cycle.
Fees, Billing, and Payment, paragraph 12 · Citation strength: strong
Protection95% confidence
User Content Ownership Retained
You own all right, title, and interest in and to your User Content.
Why it helps: You retain full ownership of the content you create and upload to the services.
You own all right, title, and interest in and to User Content.
Ownership and License of User Content, paragraph 2 · Citation strength: strong
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