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Plain-English summary
TunnelBear's terms allow them to terminate your service without notice or reason (risk-flags-3) and limit their liability for damages, capping it at what you've paid in the last 12 months (risk-flags-2). They provide the service "AS IS" without guarantees on availability, security, or accuracy (risk-flags-1), and you agree to indemnify them for certain claims (risk-flags-4). Your subscription will automatically renew unless you cancel (cancellation-renewal-1), and generally, payments are non-refundable (cancellation-renewal-2).
93% confidence
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Risk Flags
6 findings
Critical terms that may pose a significant risk to the user. These include strong disclaimers of liability, one-sided termination clauses, or broad rights for the company to change terms or service without adequate notice or recourse.
high95% confidence
No Guarantees on Service Availability or Quality
TunnelBear does not guarantee continuous availability, specific features, security, accuracy, or timeliness of data, and the service is provided "AS IS" without warranties.
Why it matters: You might experience service interruptions, errors, delays, or data loss, and TunnelBear makes no promises that the service will meet your expectations or be secure, timely, uninterrupted, or error-free.
TunnelBear is providing the Services "AS IS", as available, with all faults, without representation or warranty of any kind. TunnelBear does not guarantee as to the continuous availability of the service or of any specific feature(s) of the service. TunnelBear may change the Services, impose usage or service limits, suspend service, or block certain kinds of usage at our sole discretion. The security, accuracy and timeliness of data is not guaranteed; loss, errors, delays or omissions may occur.
License, paragraph 9 · Citation strength: strong
high95% confidence
Limited Liability for Damages
TunnelBear is not liable for lost profits or special, indirect, incidental, punitive, or consequential damages, and their total liability will not exceed the aggregate dollar amount paid by the user in the twelve months prior to the claimed loss.
Why it matters: If you incur significant financial losses or damages due to the service, TunnelBear's liability is capped at the amount you've paid them in the preceding 12 months, and they are not responsible for certain types of damages like lost profits.
In no event shall TunnelBear be liable under contract, tort, strict liability, negligence or any other legal theory with respect to the services for any lost profits or Special, indirect, incidental, punitive, or consequential damages of any kind whatsoever. Notwithstanding the foregoing, in no event shall the total liability of TunnelBear, for all damages, losses and causes of action whether in contract, tort including negligence, or otherwise, exceed the aggregate dollar amount paid by the User claimant to TunnelBear in the twelve months prior to the claimed loss, damages or other such alleged event giving rise to the basis of claim.
Why it matters: Your access to the service can be terminated at any time without warning or reason, and TunnelBear incurs no penalty for doing so.
You agree that TunnelBear, for any or no reason, and without penalty, may discontinue in whole or in part, cancel or suspend your use of the Service at any time, with or without notice.
Service Suspension & Termination, paragraph 1 · Citation strength: strong
high95% confidence
User Indemnification for Violations
You agree to indemnify and hold harmless TunnelBear from claims, losses, expenses, damages, and costs (including attorneys' fees) resulting from or arising out of your breach of the agreement, violation of third-party rights, or use of the Services.
Why it matters: You could be held financially responsible for legal costs and damages if your actions (including breaching the agreement or violating third-party rights) lead to a complaint against TunnelBear.
You hereby agree to indemnify and hold harmless TunnelBear, its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys' fees, resulting from or arising out of: Breach of this Agreement Violation of any rights of a third party Use of the Services, by you or any person using your account
TunnelBear reserves the right to modify or replace the terms of this Agreement at any time at its sole discretion, and what constitutes a material change will also be determined solely by TunnelBear.
Why it matters: The terms of service can be changed at any time by TunnelBear, and they alone decide what constitutes a significant change, which means the terms you agreed to initially might be altered without your direct input.
TunnelBear LLC. ("TunnelBear") reserves the right, at its sole discretion, to modify or replace the terms of this Agreement at any time. If the alterations constitute a material change, TunnelBear will notify you by posting an announcement on the TunnelBear website. What constitutes a material change will be determined at TunnelBear's sole discretion.
Acceptance of Terms, paragraph 4 · Citation strength: strong
low95% confidence
Use at Your Own Risk
Use of the Services is at your sole risk, and TunnelBear disclaims all representations and warranties to the maximum extent permitted by applicable law.
Why it matters: You bear all responsibility for any risks associated with using the service.
Why it matters: You will be charged automatically for renewal unless you actively cancel your subscription.
To keep your protection going without interruption, your TunnelBear subscription will automatically renew at the end of each billing period unless you cancel it.
Uncommon or unexpected terms that may be disadvantageous to the user. These often include clauses that shift responsibility, limit user rights, or impose specific obligations that are not immediately obvious.
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Looking good
No hidden gotchas
Verbaterm only flags concerns it can cite. Nothing easy-to-miss stood out in this section.
Protections
2 findings
Terms that protect the user or offer consumer-friendly benefits. These could include clear cancellation policies, data privacy commitments, or guarantees.
Protection95% confidence
30-Day Money-Back Guarantee for Annual Subscriptions
You are entitled to a full refund for the first year of annual subscriptions purchased directly from TunnelBear.com, if you contact support within 30 days of purchase.
Why it helps: This allows you to try the service for a limited time and receive a full refund if you are not satisfied, reducing the risk of commitment.
TunnelBear's first year 30-Day Money-Back Guarantee for annual subscriptions If you're unhappy with your annual TunnelBear subscription for any reason after purchase, you are entitled to a full refund. This guarantee only applies to the first year of annual subscriptions purchased directly from http://tunnelbear.com . To obtain a refund, contact TunnelBear Support within 30 days of your original purchase date.