Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
This service may change its terms at its discretion, including what constitutes a "material change." You agree that TunnelBear can suspend or terminate your service at any time, for any reason, and without notice or penalty. The service is provided "AS IS" without warranties, meaning TunnelBear doesn't guarantee its reliability or performance, and you use it at your sole risk. There is also a significant limitation of liability, capping any potential financial responsibility of TunnelBear to the amount you paid in the last 12 months, and you agree to indemnify TunnelBear for specific actions, including breach of the agreement or violation of third-party rights. Your subscription will automatically renew unless you actively cancel it.
90% confidence
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Risks to You
These clauses outline potential significant risks to you, such as limitations on liability, one-sided termination clauses, or strong indemnity requirements. These are often non-negotiable and can severely impact your rights or financial well-being.
high95% confidence
Service can be suspended or terminated at any time without notice or penalty
TunnelBear LLC may discontinue, cancel, or suspend your use of the Service at any time, for any or no reason, and without penalty, with or without notice.
Why it matters: This means your access to the service can be revoked at any time by TunnelBear, potentially without explanation or advance warning, and you would have no recourse for penalty.
You agree that TunnelBear, for any or no reason, and without penalty, may discontinue in whole or in part, cancel or suspend your use of the Service at any time, with or without notice.
Service Suspension & Termination, paragraph 1 · Citation strength: strong
high95% confidence
Service provided "AS IS" without warranty
TunnelBear provides its services "AS IS" and disclaims all warranties, including those of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. Your use of the Services is at your sole risk.
Why it matters: The company does not guarantee the service's reliability, timeliness, quality, suitability, availability, accuracy, or completeness, meaning you bear all risk related to its use.
The Service is provided by TunnelBear on and "AS IS", as available, with all faults basis without warranties of any kind, either expressed or implied, including without limitation, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. TunnelBear hereby disclaims all representations and warranties to the maximum extent permitted by applicable law. Use of the Services is at your sole risk.
Disclaimer of Warranties, paragraph 3 · Citation strength: strong
high95% confidence
Limited liability for damages
TunnelBear is not liable for any lost profits or special, indirect, incidental, punitive, or consequential damages. If TunnelBear is liable, its total liability will not exceed the aggregate dollar amount paid by the user to TunnelBear in the twelve months before the claimed loss.
Why it matters: This clause significantly limits the amount of compensation you could receive from TunnelBear if something goes wrong, capping it at your last 12 months of payments.
In no event shall TunnelBear be liable under contract, tort, strict liability, negligence or any other legal theory with respect to the services for any lost profits or Special, indirect, incidental, punitive, or consequential damages of any kind whatsoever. Notwithstanding the foregoing, in no event shall the total liability of TunnelBear, for all damages, losses and causes of action whether in contract, tort including negligence, or otherwise, exceed the aggregate dollar amount paid by the User claimant to TunnelBear in the twelve months prior to the claimed loss, damages or other such alleged event giving rise to the basis of claim.
Limitation of Liability, paragraph 1 · Citation strength: strong
high95% confidence
You agree to indemnify TunnelBear for specific actions
You agree to indemnify and hold harmless TunnelBear and its associated companies for claims, losses, expenses, damages, and costs resulting from or arising out of a breach of the Agreement, violation of third-party rights, or use of the Services by you or anyone using your account.
Why it matters: This means you could be held responsible for TunnelBear's legal fees and damages if your actions (or actions originating from your account) lead to a legal dispute, even if those actions were unintentional.
You hereby agree to indemnify and hold harmless TunnelBear, its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys' fees, resulting from or arising out of:
These clauses explain how your data is collected, processed, and shared. Pay attention to how your personal information is handled, who it might be shared with, and for what purposes. This directly impacts your privacy.
medium90% confidence
Information collected, used, maintained, shared and destroyed according to Privacy Policy
All information provided by Users is collected, used, maintained, shared and destroyed in accordance with TunnelBear's Privacy Policy, which is incorporated into this Agreement by reference.
Why it matters: The specific details of how your personal information is handled are governed by a separate Privacy Policy, meaning you must review that document to fully understand data practices.
All information provided by Users is collected, used, maintained, shared and destroyed in accordance with TunnelBear's Privacy Policy, available [here](https://www.tunnelbear.com/privacy-policy), and incorporated into this Agreement by reference.
These clauses detail the conditions under which you can cancel services, how subscriptions renew, and any associated refund policies. Understanding these terms is crucial to avoid unwanted charges or service interruptions.
medium90% confidence
Automatic Renewal of Subscription
The TunnelBear subscription will automatically renew at the end of each billing period unless cancelled. For annual plans, a reminder will be sent 30 days before the billing date.
Why it matters: Your subscription will automatically extend and charge your saved payment method unless you proactively cancel it, potentially leading to unintended charges if you forget to cancel.
To keep your protection going without interruption, your TunnelBear subscription will automatically renew at the end of each billing period unless you cancel it. If you are on annual plan, we'll send you a reminder 30 days before your billing date. On your billing date, we'll use the payment method saved to your account to charge for the full subscription price. After payment you'll get a receipt confirming the charge.
Non-refundable payments unless eligible for 30-day guarantee
Unless eligible for the 30-day Money-Back Guarantee, all amounts paid are non-refundable. TunnelBear may, at its discretion, consider certain refund requests on a case-by-case basis.
Why it matters: Generally, you cannot expect a refund for payments made unless you qualify for a specific money-back guarantee, limiting your ability to recover funds if you are unsatisfied.
Unless you are eligible for the 30-day Money-Back Guarantee set out above/below, all amounts paid are non-refundable. TunnelBear may consider in its discretion and on a case-by-case basis certain refund requests for subscriptions.
Hidden within the legalese are often 'gotchas'—terms that could surprise you. These include clauses that grant broad discretionary rights to the company, limit their responsibility in unexpected ways, or impose obligations on you that aren't immediately apparent.
medium90% confidence
TunnelBear can modify terms at its sole discretion
TunnelBear LLC reserves the right, at its sole discretion, to modify or replace the terms of this Agreement at any time. What constitutes a material change will be determined at TunnelBear's sole discretion.
Why it matters: Terms can change at any time without your explicit agreement, potentially altering your rights or obligations significantly. The company decides what counts as a "material change."
TunnelBear LLC. ("TunnelBear") reserves the right, at its sole discretion, to modify or replace the terms of this Agreement at any time. If the alterations constitute a material change, TunnelBear will notify you by posting an announcement on the TunnelBear website. What constitutes a material change will be determined at TunnelBear's sole discretion.
Acceptance of Terms, paragraph 4 · Citation strength: strong
Your Protections
This section highlights clauses that are designed to protect you, offer consumer-friendly policies, or guarantee certain rights. These are the terms that provide safeguards, benefits, or clarity regarding your use of the service.
Protection85% confidence
Notification for material changes to terms
If alterations to the terms constitute a material change, TunnelBear will notify you by posting an announcement on the TunnelBear website.
Why it helps: You will be informed of significant changes to the terms of service, allowing you to review and decide if you want to continue using the service under the new conditions.
If the alterations constitute a material change, TunnelBear will notify you by posting an announcement on the TunnelBear website.
Acceptance of Terms, paragraph 4 · Citation strength: strong
Protection90% confidence
30-Day Money-Back Guarantee for first-year annual subscriptions
You are entitled to a full refund if unhappy with your annual TunnelBear subscription for any reason within 30 days of the original purchase date, but this only applies to the first year of annual subscriptions purchased directly from tunnelbear.com, and excludes monthly subscriptions, TunnelBear for Teams, and purchases made through iOS or Google Play.
Why it helps: Provides a specific window for you to receive a full refund if you are not satisfied with certain annual subscriptions, allowing a trial period without risk.
If you're unhappy with your annual TunnelBear subscription for any reason after purchase, you are entitled to a full refund. This guarantee only applies to the first year of annual subscriptions purchased directly from [http://tunnelbear.com](https://www.tunnelbear.com/). To obtain a refund, contact TunnelBear Support within 30 days of your original purchase date. We can't refund shipping, handling, or any taxes. Monthly subscriptions, TunnelBear for Teams, and purchases made through iOS or Google Play are not eligible for refunds under this guarantee.
7.1. TunnelBear's first year 30-Day Money-Back Guarantee for annual subscriptions, paragraph 1 · Citation strength: strong
Protection90% confidence
Option to cancel auto-renewal using a clear process
You can cancel auto-renewal by logging into your TunnelBear account on the website, going to the "Overview" tab, and following the cancellation steps. For iOS or Android subscriptions, cancellation must be done through Apple or Google.
Why it helps: Provides clear instructions on how to stop a recurring payment, giving you control over your subscription and preventing unwanted charges.
Want to cancel auto-renewal? Log into your TunnelBear account at [http://tunnelbear.com](https://www.tunnelbear.com/), go to the "Overview" tab, click "Cancel" and follow the steps. If you are subscribed through iOS or Android you'll need to cancel through Apple or Google. Check their help articles for instructions. If you need further assistance, our friendly Support Bears are always available via our [support form](https://www.tunnelbear.com/support).