Uber Eats · Covers Uber, Uber Eats
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Source provenance
Verified official sourceCanonical URL: https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=united-states&lang=en
What changedInitial captured version for this source.
Snapshot hash 640745be25bb8f468f95a6f7a5993a7c4f555cf2dab0a9b529dca8a5c425ef46
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Plain-English summary
By agreeing to these terms, you waive your right to a court and jury trial (risk_flags-1) and must resolve any disputes with Uber through individual, binding arbitration (risk_flags-2). Furthermore, class actions and other group lawsuits against Uber are prohibited (risk_flags-3), and anyone using the services at your invitation, such as guests, is also bound by the arbitration agreement (risk_flags-4). Uber can terminate your service for any reason at any time (cancellation_renewal-1) and may modify its terms or policies without direct notice (cancellation_renewal-2). Uber is not responsible for the services or actions of third-party providers (gotchas-1) and does not notify you when you leave the Uber app to access third-party services, which may have their own terms and privacy policies (gotchas-2, gotchas-3). Lastly, cancelling services after they've begun may incur fees or non-refunds (gotchas-4).
90% confidence
These are the highest severity privacy risks we can identify for you based on the document. These are situations where the service provider's interests are diametrically opposed to your own.
You are waiving your right to seek relief in a court of law and your right to have a jury trial on your claims by agreeing to these terms.
Why it matters: By agreeing to these terms, you give up your right to sue Uber in court and to have a jury decide your case.
IMPORTANT: PLEASE BE ADVISED THAT BY AGREEING TO THESE TERMS YOU ARE WAIVING YOUR RIGHT TO SEEK RELIEF IN A COURT OF LAW AND WAIVING YOUR RIGHT TO HAVE A JURY TRIAL ON YOUR CLAIMS.
You must resolve any claims or lawsuits against Uber through individual binding arbitration, not as a class, collective, coordinated, consolidated, mass, or representative action.
Mandatory arbitrationClass-action waiver
Why it matters: You cannot join a class action lawsuit or any other group lawsuit against Uber; disputes must be resolved individually through arbitration.
By agreeing to these Terms, you agree that you are required to resolve any claim and/or lawsuit that you may have against Uber on an individual basis in binding arbitration as set forth in this Arbitration Agreement, and not as a class, collective, coordinated, consolidated, mass and/or representative action.
Neither an arbitrator nor an arbitration provider has the authority to hear, arbitrate, or administer any class, collective, coordinated, consolidated, and/or representative action against Uber.
Mandatory arbitrationClass-action waiver
Why it matters: You cannot bring or participate in class action lawsuits or other group actions against Uber; the arbitrator cannot award relief to anyone but the individual in arbitration.
The parties expressly waive the right to have any dispute, claim, lawsuit, or controversy brought, heard, administered, resolved, or arbitrated as a class, collective, coordinated, consolidated, and/or representative action, and neither an arbitrator nor an arbitration provider shall have any authority to hear, arbitrate, or administer any class, collective, coordinated, consolidated, and/or representative action, or to award relief to anyone but the individual in arbitration.
The Arbitration Agreement binds third parties, including guests, spouses, domestic partners, heirs, estates, and third-party beneficiaries, if their claims relate to your use of the Services or their use of the Services at your invitation.
Why it matters: Anyone using Uber's services through your account or at your invitation, including guests, will also be bound by the arbitration agreement, meaning their disputes against Uber must go through arbitration too.
This Arbitration Agreement shall be binding upon, and shall include any claims brought by or against any third parties, including but not limited to your guests, spouse, domestic partner, heirs, estate, third-party beneficiaries and assigns, where their underlying claims arise out of or relate to your use of the Services or their use of the Services at your invitation. For the avoidance of doubt, third-party beneficiaries include “guest riders,” meaning individuals for whom you request a ride through the Services, whether such guest riders ride with you or without you.
This section outlines how the company collects, processes, and shares your personal data. It details the types of data collected, the purposes for its use, and who it might be shared with, including third parties. Understanding these practices is crucial for assessing the privacy implications of using the service.
Looking good
No data-use concerns flaggedThis section covers the terms related to canceling your service or subscription, including any penalties or requirements for doing so. It also addresses how and when your service might automatically renew, and what steps you can take to manage these processes.
Uber, in its sole discretion, may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.
Why it matters: Uber can stop providing you services at any time, for any reason, without prior notice.
Uber, in its sole discretion, may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.
Uber reserves the right to modify its Terms or policies at any time, with changes becoming effective upon posting an updated version through the Services or Uber’s website.
Why it matters: Uber can change its terms and policies at any time, and your continued use of the services after these changes means you agree to them.
Uber reserves the right to modify these Terms or its policies relating to the Services at any time, effective upon posting of an updated version of these Terms through the Services or Uber’s website. You should regularly review these Terms, as your continued use of the Services after any such changes constitutes your agreement to such changes.
This section highlights less obvious but important clauses that could affect your rights or obligations. These might include disclaimers, limitations of liability, or other conditions that users often overlook.
Uber is not a common carrier and does not transport passengers or goods. Third-Party Providers are independent and not agents or employees of Uber.
Why it matters: Uber does not take responsibility for the actions or services of third-party providers, meaning Uber is not liable for issues with drivers, delivery persons, or other third-party services.
UBER IS NOT A COMMON CARRIER OR MOTOR CARRIER AND DOES NOT TRANSPORT PASSENGERS OR GOODS. GENERALLY, THE SERVICES ARE ONLY OPEN TO REGISTERED USERS OF THE SERVICES AND THEIR GUESTS AND NOT TO THE GENERAL PUBLIC. YOUR ABILITY TO REQUEST, AND IF APPLICABLE, OBTAIN THIRD-PARTY SERVICES FROM THIRD-PARTY PROVIDERS IN CONNECTION WITH THE USE OF THE SERVICES DOES NOT ESTABLISH UBER AS A PROVIDER OF ANYTHING OTHER THAN THE SERVICES, AS DEFINED IN THE PREAMBLE AND IN THIS SECTION 3. THIRD-PARTY PROVIDERS ARE INDEPENDENT AND NOT ACTUAL AGENTS, APPARENT AGENTS, OSTENSIBLE AGENTS, OR EMPLOYEES OF UBER IN ANY WAY.
Uber will not warn you when you leave the Services or when you become subject to the terms and privacy policies of another website, destination, or Out-of-App Experience provider.
Why it matters: You will not receive a warning when you click on a link that takes you outside of the Uber app, meaning you could unknowingly be subject to different terms and privacy policies.
Uber will not warn you that you have left the Services or that you are subject to the terms and conditions (including privacy policies) of another website, destination, or Out-of-App Experience provider. You use all links in third-party websites and advertisements at your own risk as these are not part of the Services and are not controlled by Uber. Uber does not endorse such Out-of-App Experience providers and in no event shall Uber be responsible or liable for any products or services of such providers.
Third-Party Services may be subject to additional terms, conditions, fees, and policies imposed by the Third-Party Provider.
Why it matters: Third-party services offered through Uber may have their own separate terms, conditions, and fees, which you are responsible for understanding.
Third-Party Services may be subject to additional terms, conditions, fees, and policies imposed by the Third-Party Provider.
Once your request for the Services has begun, you may no longer have the option to reschedule or cancel. If Uber is able to reschedule or cancel your request, you may be charged a fee and/or may not be refunded for items that have been purchased on your behalf.
Why it matters: You might not be able to cancel or reschedule a service once it has started, and even if Uber cancels it for you, you may still be charged a fee or not get a refund for purchases made.
Please note that once your request for the Services has begun, you may no longer have the option to reschedule or cancel. If Uber is able to reschedule or cancel your request, you may be charged a fee and/or may not be refunded for items that have been purchased on your behalf.
The Services and all associated rights, title, and interest, including intellectual property rights, belong to Uber or its licensors.
Why it matters: Uber retains ownership of all intellectual property related to its services, and these terms do not give you any ownership rights.
The Services and all rights, title, and interest, including all related intellectual property rights therein are and shall remain Uber’s property or the property of Uber’s licensors. These Terms are not a sale and do not convey or grant to you any rights in or related to the Services, or any intellectual property rights owned by Uber or its licensors, except for the limited license granted herein.
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