Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
Cinemark's terms include mandatory arbitration for disputes, waiving users' rights to jury trials and class actions (risk_flags-0001, risk_flags-0004). The company also reserves the right to terminate accounts without notice or liability (risk_flags-0002) and limits its liability to $20 or less in some cases. Additionally, users grant Cinemark a broad, irrevocable license to content they transmit (data_use-0001). Cinemark disclaims implied warranties and does not guarantee continuous service (gotchas-0001, gotchas-0002). Users are also required to indemnify Cinemark for certain claims (gotchas-0004) and may be liable for attorney's fees if their claim in a Group Arbitration is deemed frivolous (gotchas-0005).
90% confidence
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Risk Flags
2 findings
These are the highest-severity items we found in the policy. They are rare and can include: money you cannot easily recover, lasting privacy exposure, loss of account access, weakened dispute rights, or broad ownership/control of user content.
high95% confidence
Mandatory Arbitration for Disputes
Users agree that future disputes with Cinemark will be resolved by binding arbitration, unless they opt out.
Why it matters: This means that users waive their right to a trial by jury or to participate as a plaintiff or class member in any class action, class arbitration, or representative proceeding.
Unless you opt-out of arbitration in accordance with Section 9(G), you and Cinemark AGREE THAT Any future DISPUTES BETWEEN YOU and Cinemark WILL BE RESOLVED BY BINDING ARBITRATION, in accordance with Section 9. Unless you opt-out of arbitration, YOU ARE WAIVING YOUR RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, class Arbitration, OR REPRESENTATIVE PROCEEDING, and you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis.
Cinemark reserves the right, in its sole discretion, to deny access to and use of the service to any person for any reason or for no reason at all, without notice or liability.
Why it matters: This means Cinemark can terminate a user's access without cause or warning, potentially leading to loss of service without recourse.
WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF SERVICE OR ANY REMEDY WE MAY HAVE UNDER LAW OR IN EQUITY, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION, AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICE TO ANY PERSON FOR ANY REASON OR FOR NO REASON AT ALL, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY OR COVENANT CONTAINED IN THESE TERMS OF SERVICE, OR VIOLATION OF ANY APPLICABLE LAW OR REGULATION.
These findings describe how your data is collected, processed, and shared. Concerns here include broad data collection, lack of transparency, or extensive sharing with third parties without clear benefits to the user.
medium90% confidence
Broad License to User Content
Users grant Cinemark an irrevocable, non-exclusive, worldwide, royalty-free, sublicensable, transferable license to use, copy, display, distribute, perform, transmit, publish, broadcast, and prepare derivative works upon, anything transmitted to the Service by you.
Why it matters: This means that anything a user transmits to the service can be used by Cinemark, and sublicensed to others, for virtually any purpose, even after the user stops using the service.
Subject to the terms of the Privacy Policy, you grant Cinemark an irrevocable, non-exclusive, worldwide, royalty-free, sublicensable, transferable license to use, copy, display, distribute, perform, transmit, publish, broadcast, and prepare derivative works upon, anything transmitted to the Service by you.
These findings cover how subscriptions or services can be canceled or renewed. Concerns often include unclear cancellation processes, automatic renewals without sufficient notice, or penalties for cancellation.
✓
Looking good
No billing surprises spotted
Verbaterm only flags concerns it can cite. No cancellation, auto-renewal, or refund terms needed attention here.
Gotchas
4 findings
These findings highlight other user-unfriendly clauses that may be less severe than risk flags but could still negatively impact the user experience. This includes one-sided terms, disclaimers of responsibility, or limitations on user rights.
medium90% confidence
Disclaimer of Warranties
Cinemark explicitly disclaims implied warranties, including but not limited to, warranties of title, non-infringement, online merchantability, or fitness for a particular purpose.
Why it matters: This means that Cinemark does not guarantee the service will meet specific expectations or be suitable for particular uses, limiting user recourse if the service does not perform as expected.
TO THE FULLEST EXTENT NOT PROHIBITED BY LAW, CINEMARK DOES NOT WARRANT THE INFORMATION OR SERVICES PROVIDED HEREIN OR YOUR USE OF THE SERVICE GENERALLY, EITHER EXPRESSLY OR IMPLIEDLY, FOR ANY PARTICULAR PURPOSE AND EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF TITLE, NON-INFRINGEMENT, ONLINE MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Users agree to indemnify and hold Cinemark harmless from liabilities and costs incurred in connection with any claim arising out of or related to any breach of the Terms of Service by the user.
Why it matters: This means that users could be held responsible for Cinemark's legal costs if their actions lead to a claim against the company.
You agree to indemnify and hold Cinemark harmless from and against any and all liabilities and costs incurred in connection with any claim directly or indirectly arising out of or related to, any breach by you of these Terms of Service, including without limitation, attorneys’ fees and costs.
In a Group Arbitration, the arbitrator shall have the authority to award a prevailing party its attorney’s fees if the arbitrator finds that the non-prevailing party filed a frivolous claim.
Why it matters: This means that users could be liable for Cinemark's attorney's fees if their claim in a Group Arbitration is deemed frivolous by the arbitrator.
You and Cinemark further agree that, in a Group Arbitration under this Agreement, the arbitrator shall have the authority to award a prevailing party its attorney’s fees, including, without limitation, if the arbitrator finds that the non-prevailing party filed a frivolous claim in Group Arbitration.
These findings highlight clauses that are explicitly designed to protect the user or offer consumer-friendly benefits. This includes clear refund policies, robust data control options, or commitments to user privacy and security.
Protection95% confidence
Refunds for Tickets
If you purchase tickets through the Service with a registered account, you can receive a refund for the purchase price (excluding any service charge) up to two hours prior to the start of the showtime.
Why it helps: This allows users to get their money back if their plans change, as long as they request it within the specified timeframe.
If you purchase tickets through the Service with a registered account you can receive a refund at cinemark.com for the purchase price of the ticket (excluding any service charge) up to two hours prior to the start of the showtime.