What changedMaterial language shifts detected around arbitration, class action, privacy, artificial intelligence. 81 new line(s), 1248 removed line(s).
Snapshot of the source text at fetch time, not a live mirror of the policy page.
Plain-English summary
Redfin's terms include mandatory individual arbitration and a class action waiver (risk_flags-0001, risk_flags-0002), which can significantly limit users' legal recourse. The company reserves the right to terminate accounts and block access at its discretion (risk_flags-0003) and disclaims liability for service interruptions or errors (risk_flags-0004). Users grant broad licenses to their content (data_use-0001) and waive moral rights (data_use-0003), while Redfin can share content with affiliates and partners.
90% confidence
Ask Verbaterm
Follow up on findings with grounded answers from this review. Not legal advice.
Risk Flags
6 findings
These findings highlight material risks that could lead to significant financial loss, legal disadvantages, or privacy breaches.
high95% confidence
Mandatory Arbitration
Redfin requires that claims between users and any Redfin Company be resolved through binding, individual arbitration instead of in court.
Why it matters: Users are agreeing to resolve any claims between themselves and a Redfin Company through binding, individual arbitration rather than in court.
WHERE PERMITTED BY APPLICABLE LAW, WHEN YOU AGREE TO THIS AGREEMENT AND THESE TERMS YOU ARE AGREEING (WITH LIMITED EXCEPTION) TO RESOLVE ANY CLAIM BETWEEN YOU AND A REDFIN COMPANY THROUGH BINDING, INDIVIDUAL ARBITRATION RATHER THAN IN COURT.
**TERMS OF USE**, paragraph 3 · Citation strength: strong
high95% confidence
Class Action Waiver
Redfin includes a Class Action Waiver, which means users cannot participate in class action lawsuits against the company.
Why it matters: Users are required to resolve claims against Redfin individually and cannot participate in a class, representative, or consolidated action or proceeding.
THIS AGREEMENT ALSO CONTAINS A CLASS ACTION WAIVER.
**TERMS OF USE**, paragraph 3 · Citation strength: strong
high95% confidence
Company Can Terminate Accounts and Block Access at Its Discretion
Redfin may revoke or terminate a user's access to the Services, or block them from accessing the Services, at Redfin's discretion.
Why it matters: Redfin can revoke or terminate a user's access to and use of the Services or block them from accessing the Services, at its discretion.
We may revoke your permission to access and use the Services or terminate your access to and use of the Services, and we may block or prevent you from accessing the Services, in our discretion.
2\. GENERAL TERMS, paragraph 6 · Citation strength: strong
high95% confidence
No Guarantee Against Interruptions or Errors
Redfin does not guarantee that the services will function without interruption or errors and disclaims all liability for damages caused by such interruptions or errors.
Why it matters: Redfin states that it does not guarantee the services will function without interruption or errors and disclaims all liability for damages caused by any such interruption or errors.
NO REDFIN COMPANY MAKES ANY GUARANTEE THAT THE SERVICES WILL FUNCTION WITHOUT INTERRUPTION OR ERRORS AND EACH REDFIN COMPANY DISCLAIMS ALL LIABILITY FOR DAMAGES CAUSED BY ANY SUCH INTERRUPTION OR ERRORS.
2\. GENERAL TERMS, paragraph 20 · Citation strength: strong
high95% confidence
Broad Indemnification Clause
Users agree to defend, indemnify, and hold Redfin companies harmless from claims and expenses arising from the user's non-compliance, their content and feedback, Redfin's use of them, or any activity on the Services.
Why it matters: Users are required to defend, indemnify, and hold Redfin and its representatives harmless from claims and expenses, including attorneys' fees, arising from the user's failure to comply with terms, their content and feedback, Redfin's use of content and feedback, and any user activity on the Services.
You agree to defend, indemnify, and hold each Redfin Company, and its respective agents, employees, directors, officers and representatives harmless from and against all claims and expenses (including, without limitation, reasonable attorneys' fees and costs) arising out of (a) your failure to comply with applicable laws, regulations, this Agreement, any Redfin Company's policies, and third party policies, if and as applicable to you; (b) Your Content and Feedback; (c) the Redfin Companies' use of Your Content and Feedback as contemplated or permitted under this Agreement; or (d) any activity in which you engage on or in the Services.
2\. GENERAL TERMS, paragraph 16 · Citation strength: strong
high95% confidence
Exclusion of Indirect and Consequential Damages
Redfin and its representatives are not liable for any indirect, consequential, special, incidental, or punitive damages arising from the terms, agreement, or use of the services.
Why it matters: Users cannot seek indirect, consequential, special, incidental, or punitive damages from Redfin or its representatives based on the terms, agreement, or use of the services, even if advised of such possibility.
IN NO EVENT WILL ANY REDFIN COMPANY OR ANY OF THEIR AGENTS, EMPLOYEES, DIRECTORS, OFFICERS OR REPRESENTATIVES BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES ARISING OUT OF, BASED ON, OR RESULTING FROM THESE TERMS, THE AGREEMENT, OR YOUR USE OF THE SERVICES, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
2\. GENERAL TERMS, paragraph 23 · Citation strength: strong
Data Use
2 findings
These findings explore how your data is collected, processed, and shared.
medium95% confidence
Broad License to User Content (Excluding Feedback)
Users grant Redfin a worldwide, non-exclusive, transferable, sublicensable, fully paid-up, royalty-free license to use, reproduce, modify (for formatting only), distribute, and publicly perform and display Your Content (excluding Feedback) in connection with the Services.
Why it matters: Redfin obtains a broad license to use, reproduce, modify, distribute, and publicly display user-provided content (excluding feedback) for services and related marketing.
You grant to the Redfin Companies a worldwide, non-exclusive, transferable, sublicensable, fully paid-up, royalty-free license to use, reproduce, modify (for formatting purposes only), distribute, and perform and display publicly Your Content (excluding Feedback) in connection with provision of the Services to you or otherwise in connection with your permitted use of the Services.
2\. GENERAL TERMS, paragraph 11 · Citation strength: strong
medium95% confidence
Waiver of Moral Rights in User Content
Users irrevocably waive claims and assertions of moral rights or attribution with respect to Your Content.
Why it matters: Users give up their moral rights, including rights to attribution, regarding the content they provide to Redfin.
You hereby irrevocably waive, to the fullest extent permitted by applicable law, any claims and assertions of moral rights or attribution with respect to Your Content.
2\. GENERAL TERMS, paragraph 11 · Citation strength: strong
Cancellation and Renewal
1 finding
These findings relate to how subscriptions or services can be canceled or renewed, including any associated terms.
low95% confidence
Services May Be Modified or Discontinued Without Notice
Redfin reserves the right to modify or discontinue the Services, in whole or in part, at any time, with or without notice.
Why it matters: Users acknowledge that Redfin may modify or discontinue services without prior notice and will not be liable for any resulting loss or damage.
You hereby acknowledge and agree that we reserve the right at any time to modify or discontinue the Services, in whole or in part, with or without notice, and that we will not be responsible or liable, directly or indirectly, to you or any other person or entity for any loss or damage of any kind incurred as a result of any such modifications or discontinuance.
2\. GENERAL TERMS, paragraph 15 · Citation strength: strong
Gotchas
1 finding
These findings highlight clauses that may be unexpected, one-sided, or require close attention, but do not rise to the level of a Risk Flag.
low95% confidence
Company May Update Agreement at Any Time
Redfin may update the Agreement, including these Terms, at any time, in its sole discretion.
Why it matters: Redfin can change the agreement at any time, and users are bound by the updated agreement if they continue to use the services.
We may update the Agreement, including these Terms, at any time, in our sole discretion.
2\. GENERAL TERMS, paragraph 28 · Citation strength: strong
Protections
1 finding
These findings highlight clauses or practices that benefit the user, offering safeguards, choices, or clear commitments.
Protection95% confidence
Age Restriction for Service Use
Users must be at least the age of majority in their location or at least 18 years old to access and use the Services, and users under 13 are prohibited.
Why it helps: This helps protect children by prohibiting those under 13 from using the services, thereby restricting data collection from them.
To access and use the Services, you must be at least the age of majority in the state, province, or territory where you live or at least 18 years of age. If you are under the age of 13, you may not use the Services and you should not be visiting the Sites or using the Services.
2\. GENERAL TERMS, paragraph 1 · Citation strength: strong
Report an issue
Flag a citation problem, stale policy text, or incorrect company match.
Verbaterm boundaries
This public review is informational only and is not legal advice. Verbaterm shows only findings tied to the cited source snapshot above.