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Plain-English summary
This policy includes mandatory arbitration (risk_flags-1) and a class action waiver (risk_flags-2), which significantly restrict your ability to take legal action against the company. You must also indemnify the company for a broad range of issues (risk_flags-3) and agree that the company is not liable for certain damages (risk_flags-4), with your sole remedy being account termination (risk_flags-5). The company can use your content broadly (data_use-1), share it with affiliates (data_use-2), and has no obligation to store or display it (data_use-3). The company can also modify or remove your content at their discretion (data_use-4), and may modify or discontinue services without notice (gotchas-1).
89% confidence
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Risk Flags
Critical issues that may lead to significant harm, such as loss of funds, privacy violations, or legal disadvantages.
high95% confidence confidence
Mandatory Arbitration
You are agreeing to resolve any claim between you and a Redfin Company through binding, individual arbitration rather than in court.
Why it matters: This means you give up your right to sue the company in court for disputes and instead must resolve them through a private arbitration process, which may limit your legal options and discovery processes.
PLEASE NOTE: WHERE PERMITTED BY APPLICABLE LAW, WHEN YOU AGREE TO THIS AGREEMENT AND THESE TERMS YOU ARE AGREEING (WITH LIMITED EXCEPTION) TO RESOLVE ANY CLAIM BETWEEN YOU AND A REDFIN COMPANY THROUGH BINDING, INDIVIDUAL ARBITRATION RATHER THAN IN COURT.
**TERMS OF USE**, paragraph 3 · Citation strength: strong
Why it matters: This provision means you cannot join with other users to file a class-action lawsuit against the company, which could severely limit your ability to seek redress for widespread issues.
THIS AGREEMENT ALSO CONTAINS A CLASS ACTION WAIVER.
**TERMS OF USE**, paragraph 3 · Citation strength: strong
high90% confidence confidence
Broad Indemnification Clause
You agree to defend, indemnify, and hold each Redfin Company, and its respective agents, employees, directors, officers and representatives harmless from and against all claims and expenses (including, without limitation, reasonable attorneys' fees and costs) arising out of your failure to comply with applicable laws, regulations, this Agreement, any Redfin Company's policies, and third party policies, Your Content and Feedback, the Redfin Companies' use of Your Content and Feedback, or any activity in which you engage on or in the Services.
Why it matters: This means you could be held financially responsible for legal costs and damages if your actions cause harm to the Redfin Companies or third parties, including for your content or feedback, or even if you simply fail to comply with any of their numerous policies.
You agree to defend, indemnify, and hold each Redfin Company, and its respective agents, employees, directors, officers and representatives harmless from and against all claims and expenses (including, without limitation, reasonable attorneys' fees and costs) arising out of (a) your failure to comply with applicable laws, regulations, this Agreement, any Redfin Company's policies, and third party policies, if and as applicable to you; (b) Your Content and Feedback; (c) the Redfin Companies' use of Your Content and Feedback as contemplated or permitted under this Agreement; or (d) any activity in which you engage on or in the Services.
GENERAL TERMS, paragraph 16 · Citation strength: strong
high90% confidence confidence
Exclusion of Liability for Indirect and Consequential Damages
The company will not be liable for any indirect, consequential, special, incidental, or punitive damages arising out of your use of the services, even if advised of the possibility of such damages.
Why it matters: This limits the types of damages you can claim if something goes wrong with the service, potentially excluding significant financial losses that are not directly caused by the company's immediate actions.
IN NO EVENT WILL ANY REDFIN COMPANY OR ANY OF THEIR AGENTS, EMPLOYEES, DIRECTORS, OFFICERS OR REPRESENTATIVES BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES ARISING OUT OF, BASED ON, OR RESULTING FROM THESE TERMS, THE AGREEMENT, OR YOUR USE OF THE SERVICES, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
GENERAL TERMS, paragraph 23 · Citation strength: strong
high90% confidence confidence
Exclusive Remedy is Account Termination or Discontinuation of Use
If you do not agree with any part of this agreement or have a dispute, your sole and exclusive remedy is to terminate your account or discontinue using the services.
Why it matters: This means that if you have a significant problem or dispute, your only recourse may be to stop using the service, rather than seeking other forms of compensation or resolution through legal action.
IF YOU DO NOT AGREE WITH ANY PART OF THIS AGREEMENT, OR YOU HAVE ANY DISPUTE OR CLAIM AGAINST A REDFIN COMPANY, ITS AGENTS, EMPLOYEES, DIRECTORS, OFFICERS OR REPRESENTATIVES WITH RESPECT TO THIS AGREEMENT OR THE SERVICES, THEN EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT OR WHERE THE LAW REQUIRES A DIFFERENT STANDARD, YOUR SOLE AND EXCLUSIVE REMEDY IS TO TERMINATE YOUR ACCOUNT FOR SUCH SERVICES, IF APPLICABLE, AND/OR DISCONTINUE USING THE SERVICES.
GENERAL TERMS, paragraph 23 · Citation strength: strong
Data Use
How the company collects, uses, shares, and protects your data.
medium85% confidence confidence
User-Submitted Content License
You grant the Redfin Companies a worldwide, non-exclusive, transferable, sublicensable, fully paid-up, royalty-free license to use, reproduce, modify (for formatting purposes only), distribute, and perform and display publicly Your Content (excluding Feedback) in connection with provision of the Services to you or otherwise in connection with your permitted use of the Services.
Why it matters: This means the company can use, reproduce, modify, distribute, and display your content publicly without paying you, though it specifies that modifications are for formatting purposes only and the use is in connection with providing services to you.
You grant to the Redfin Companies a worldwide, non-exclusive, transferable, sublicensable, fully paid-up, royalty-free license to use, reproduce, modify (for formatting purposes only), distribute, and perform and display publicly Your Content (excluding Feedback) in connection with provision of the Services to you or otherwise in connection with your permitted use of the Services.
GENERAL TERMS, paragraph 11 · Citation strength: strong
medium85% confidence confidence
Sharing User Content with Affiliates and Service Providers
The company may share your content with its affiliates, service providers, and/or subcontractors to deliver, develop, or improve the Services.
Why it matters: Your content, even if not PII, may be shared with various third parties connected to the company for operational purposes, which means your content might be exposed to more entities than just the immediate service provider.
In addition to any of Your Content that is made available through the Services, we may share Your Content with our affiliates, service providers and/or subcontractors in order to deliver, develop, or improve the Services.
GENERAL TERMS, paragraph 11 · Citation strength: strong
medium90% confidence confidence
Company Not Obligated to Store or Display User Content
No Redfin Company has any obligation to store or display Your Content.
Why it matters: This means the company is not responsible for keeping your content available or viewable on the service, and it may be deleted or removed at any time without your consent.
Notwithstanding anything in the Agreement to the contrary, no Redfin Company has any obligation to store or display Your Content.
GENERAL TERMS, paragraph 11 · Citation strength: strong
medium90% confidence confidence
Company May Monitor, Modify, or Remove User Content
The Redfin Companies may, but are not obligated to, monitor, modify, or remove Your Content at any time in their sole discretion.
Why it matters: This means your content could be changed or taken down by the company without your permission and at their discretion, affecting how your information is presented or whether it remains on the service.
The Redfin Companies may, but are not obligated to, monitor, modify, or remove Your Content at any time in their sole discretion.
GENERAL TERMS, paragraph 11 · Citation strength: strong
Cancellation and Renewal
Conditions for account termination, service cancellation, and subscription renewal.
✓
Looking good
No billing surprises spotted
Verbaterm only flags concerns it can cite. No cancellation, auto-renewal, or refund terms needed attention here.
Gotchas
Potentially overlooked clauses that could be unfavorable, including waivers, disclaimers, or unexpected liabilities.
medium90% confidence confidence
Service Modifications without Notice
The company reserves the right to modify or discontinue the Services, in whole or in part, with or without notice, and will not be responsible or liable for any loss or damage incurred as a result of such modifications or discontinuance.
Why it matters: The service you rely on could change significantly or disappear without warning, and the company is explicitly not responsible for any negative impact this has on you.
You hereby acknowledge and agree that we reserve the right at any time to modify or discontinue the Services, in whole or in part, with or without notice, and that we will not be responsible or liable, directly or indirectly, to you or any other person or entity for any loss or damage of any kind incurred as a result of any such modifications or discontinuance.
GENERAL TERMS, paragraph 15 · Citation strength: strong
Protections
User-friendly clauses, such as strong privacy commitments, clear data rights, or beneficial termination policies.
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