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Category hub

Travel & airline

Airlines and travel platforms set the rules for cancellations, fare changes, and passenger data. Compare published policies before you book.

Scores start at 100 and deduct for cited concerns. Higher scores rank first. Informational only. Not legal advice.

All categoriesFull rankings
Reviews ranked59
Average score67.6
High findings95

Scoreboard snapshot

Top 3 and score bands (strong ≥90, mixed 70–89, rough <70).

  1. SpotHero, Inc.Privacy policy · SpotHero104.0
  2. Priceline.com LLC / Booking Holdings Inc.Privacy policy · Priceline102.0
  3. Bay Area Toll Authority / California Department of TransportationTerms of service · FasTrak97.0
Strong14
Mixed15
Rough30

Ranked reviews

Same scoreboard as library rankings for this industry.

#1 · SpotHero, Inc.

Travel & airline

Privacy policy

SpotHero

Score104.0
Severity0 high1 med0 low

Risk flags

No major risk flags

Data use

1 finding

1 med

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

3 protections

#2 · Priceline.com LLC / Booking Holdings Inc.

Travel & airline

Privacy policy

Priceline

Score102.0
Severity1 high0 med0 low

Risk flags

1 finding

1 high

Data use

No data-use concerns flagged

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

6 protections

#3 · Bay Area Toll Authority / California Department of Transportation

Travel & airline

Terms of service

FasTrak

Score97.0
Severity0 high0 med1 low

Risk flags

No major risk flags

Data use

No data-use concerns flagged

Cancellation

No billing surprises spotted

Gotchas

1 finding

1 low

Protections

None cited

#4 · British Airways

Travel & airline

Terms of service

Score97.0
Severity0 high0 med1 low

Risk flags

1 finding

1 low

Data use

No data-use concerns flagged

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

None cited

#5 · Frontier Airlines

Travel & airline

Terms of service

Score97.0
Severity0 high0 med1 low

Risk flags

No major risk flags

Data use

No data-use concerns flagged

Cancellation

No billing surprises spotted

Gotchas

1 finding

1 low

Protections

None cited

#6 · Hawaiian Airlines, Inc. / Alaska Air Group

Travel & airline

Privacy policy

Hawaiian Airlines

Score95.0
Severity0 high1 med0 low

Risk flags

No major risk flags

Data use

1 finding

1 med

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

None cited

#7 · Tripadvisor

Travel & airline

Terms of service

Score95.0
Severity0 high1 med0 low

Risk flags

1 finding

1 med

Data use

No data-use concerns flagged

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

None cited

#8 · JetBlue

Travel & airline

Terms of service

Score94.0
Severity0 high0 med2 low

Risk flags

No major risk flags

Data use

2 findings

2 low

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

None cited

#9 · Hilton Domestic Operating Company Inc.

Travel & airline

Privacy policy

Hilton Honors

Score93.0
Severity0 high2 med1 low

Risk flags

2 findings

2 med

Data use

1 finding

1 low

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

2 protections

#10 · Expedia

Travel & airline

Terms of service

Score92.0
Severity0 high1 med1 low

Risk flags

2 findings

1 med1 low

Data use

No data-use concerns flagged

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

None cited

#11 · United Airlines

Travel & airline

Privacy policy

Score91.0
Severity0 high0 med3 low

Risk flags

No major risk flags

Data use

3 findings

3 low

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

None cited

#12 · Booking.com

Travel & airline

Privacy policy

Score90.0
Severity0 high2 med0 low

Risk flags

1 finding

1 med

Data use

1 finding

1 med

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

None cited

#13 · Alaska Airlines

Travel & airline

Privacy policy

Score90.0
Severity0 high2 med0 low

Risk flags

No major risk flags

Data use

2 findings

2 med

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

None cited

#14 · Tripadvisor

Travel & airline

Privacy policy

Score90.0
Severity1 high0 med0 low

Risk flags

1 finding

1 high

Data use

No data-use concerns flagged

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

None cited

#15 · PayByPhone Technologies Inc.

Travel & airline

Privacy policy

PayByPhone

Score89.0
Severity0 high1 med2 low

Risk flags

No major risk flags

Data use

1 finding

1 med

Cancellation

No billing surprises spotted

Gotchas

2 findings

2 low

Protections

None cited

#16 · Expedia

Travel & airline

Privacy policy

Score89.0
Severity0 high1 med2 low

Risk flags

3 findings

1 med2 low

Data use

No data-use concerns flagged

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

None cited

#17 · Wyndham Hotels & Resorts, Inc.

Travel & airline

Privacy policy

Wyndham Hotels & Resorts

Score89.0
Severity1 high2 med0 low

Risk flags

2 findings

1 high1 med

Data use

1 finding

1 med

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

3 protections

#18 · PayByPhone Technologies Inc.

Travel & airline

Terms of service

PayByPhone

Score87.0
Severity0 high2 med2 low

Risk flags

No major risk flags

Data use

3 findings

2 med1 low

Cancellation

No billing surprises spotted

Gotchas

1 finding

1 low

Protections

1 protection

#19 · Best Western International, Inc.

Travel & airline

Privacy policy

Best Western to Go

Score87.0
Severity0 high2 med1 low

Risk flags

No major risk flags

Data use

3 findings

2 med1 low

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

None cited

#20 · Electrify America, LLC

Travel & airline

Privacy policy

Electrify America

Score86.0
Severity0 high4 med1 low

Risk flags

3 findings

2 med1 low

Data use

2 findings

2 med

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

3 protections

#21 · Hopper Inc.

Travel & airline

Privacy policy

Hopper

Score86.0
Severity1 high2 med1 low

Risk flags

3 findings

1 high2 med

Data use

1 finding

1 low

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

3 protections

#22 · Neutron Holdings, Inc.

Travel & airline

Terms of service

Lime

Score85.0
Severity0 high3 med1 low

Risk flags

No major risk flags

Data use

4 findings

3 med1 low

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

1 protection

#23 · Spirit Airlines

Travel & airline

Terms of service

Score84.0
Severity0 high2 med2 low

Risk flags

2 findings

2 med

Data use

2 findings

2 low

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

None cited

#24 · Allegiant Travel Company

Travel & airline

Privacy policy

Allegiant

Score84.0
Severity2 high1 med1 low

Risk flags

2 findings

2 high

Data use

2 findings

1 med1 low

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

6 protections

#25 · Marriott International, Inc.

Travel & airline

Terms of service

Marriott Bonvoy

Score81.0
Severity1 high3 med1 low

Risk flags

2 findings

1 high1 low

Data use

1 finding

1 med

Cancellation

1 finding

1 med

Gotchas

1 finding

1 med

Protections

3 protections

#26 · Hyatt Hotels Corporation

Travel & airline

Privacy policy

World of Hyatt

Score76.0
Severity1 high4 med1 low

Risk flags

3 findings

1 high2 med

Data use

2 findings

2 med

Cancellation

No billing surprises spotted

Gotchas

1 finding

1 low

Protections

3 protections

#27 · Spirit Airlines

Travel & airline

Privacy policy

Score75.0
Severity0 high5 med0 low

Risk flags

No major risk flags

Data use

5 findings

5 med

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

None cited

#28 · Booking.com

Travel & airline

Terms of service

Score73.0
Severity1 high4 med0 low

Risk flags

1 finding

1 high

Data use

No data-use concerns flagged

Cancellation

1 finding

1 med

Gotchas

3 findings

3 med

Protections

1 protection

#29 · Choice Hotels International, Inc.

Travel & airline

Privacy policy

Choice Hotels

Score70.0
Severity1 high4 med1 low

Risk flags

5 findings

1 high3 med1 low

Data use

1 finding

1 med

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

1 protection

#30 · Hotels.com, L.P.

Travel & airline

Privacy policy

Hotels.com

Score69.0
Severity0 high8 med1 low

Risk flags

No major risk flags

Data use

9 findings

8 med1 low

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

12 protections

#31 · Norwegian Cruise Line Holdings Ltd.

Travel & airline

Terms of service

Norwegian Cruise Line

Score69.0
Severity2 high1 med2 low

Risk flags

2 findings

2 high

Data use

3 findings

1 med2 low

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

None cited

#32 · KAYAK

Travel & airline

Privacy policy

Score68.0
Severity1 high5 med0 low

Risk flags

3 findings

1 high2 med

Data use

1 finding

1 med

Cancellation

No billing surprises spotted

Gotchas

2 findings

2 med

Protections

1 protection

#33 · Carnival Corporation & plc

Travel & airline

Terms of service

Carnival Cruise Line

Score68.0
Severity2 high3 med0 low

Risk flags

2 findings

2 high

Data use

3 findings

3 med

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

1 protection

#34 · Best Western International, Inc.

Travel & airline

Terms of service

Best Western to Go

Score67.0
Severity2 high2 med1 low

Risk flags

2 findings

2 high

Data use

No data-use concerns flagged

Cancellation

No billing surprises spotted

Gotchas

3 findings

2 med1 low

Protections

None cited

#35 · ChargePoint, Inc.

Travel & airline

Privacy policy

ChargePoint

Score66.0
Severity1 high6 med0 low

Risk flags

2 findings

1 high1 med

Data use

4 findings

4 med

Cancellation

No billing surprises spotted

Gotchas

1 finding

1 med

Protections

2 protections

#36 · United Airlines

Travel & airline

Terms of service

Score62.0
Severity1 high5 med1 low

Risk flags

2 findings

1 high1 med

Data use

No data-use concerns flagged

Cancellation

3 findings

2 med1 low

Gotchas

2 findings

2 med

Protections

None cited

#37 · Southwest Airlines

Travel & airline

Privacy policy

Score61.0
Severity1 high4 med3 low

Risk flags

1 finding

1 high

Data use

7 findings

4 med3 low

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

None cited

#38 · Delta Air Lines

Travel & airline

Terms of service

Score61.0
Severity2 high2 med3 low

Risk flags

5 findings

2 high2 med1 low

Data use

1 finding

1 low

Cancellation

1 finding

1 low

Gotchas

No hidden gotchas

Protections

None cited

#39 · Carnival Corporation & plc

Travel & airline

Privacy policy

Carnival Cruise Line

Score60.0
Severity0 high8 med0 low

Risk flags

4 findings

4 med

Data use

1 finding

1 med

Cancellation

No billing surprises spotted

Gotchas

3 findings

3 med

Protections

None cited

#40 · Delta Air Lines

Travel & airline

Privacy policy

Score58.0
Severity1 high4 med4 low

Risk flags

4 findings

1 high3 med

Data use

5 findings

1 med4 low

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

None cited

#41 · Neutron Holdings, Inc.

Travel & airline

Privacy policy

Lime

Score57.0
Severity2 high7 med0 low

Risk flags

3 findings

2 high1 med

Data use

6 findings

6 med

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

10 protections

#42 · British Airways

Travel & airline

Privacy policy

Score57.0
Severity2 high1 med6 low

Risk flags

2 findings

2 high

Data use

3 findings

1 med2 low

Cancellation

2 findings

2 low

Gotchas

2 findings

2 low

Protections

None cited

#43 · Ryanair

Travel & airline

Terms of service

Score55.0
Severity1 high7 med0 low

Risk flags

3 findings

1 high2 med

Data use

1 finding

1 med

Cancellation

No billing surprises spotted

Gotchas

4 findings

4 med

Protections

None cited

#44 · Royal Caribbean Cruises Ltd.

Travel & airline

Privacy policy

Royal Caribbean International

Score51.0
Severity4 high3 med0 low

Risk flags

4 findings

4 high

Data use

2 findings

2 med

Cancellation

No billing surprises spotted

Gotchas

1 finding

1 med

Protections

2 protections

#45 · KAYAK

Travel & airline

Terms of service

Score48.0
Severity3 high2 med4 low

Risk flags

3 findings

3 high

Data use

4 findings

4 low

Cancellation

No billing surprises spotted

Gotchas

2 findings

2 med

Protections

None cited

#46 · Bird Rides, Inc.

Travel & airline

Privacy policy

Bird

Score47.0
Severity0 high10 med1 low

Risk flags

2 findings

2 med

Data use

5 findings

4 med1 low

Cancellation

No billing surprises spotted

Gotchas

4 findings

4 med

Protections

None cited

#47 · InterContinental Hotels Group PLC

Travel & airline

Privacy policy

IHG One Rewards

Score42.0
Severity2 high7 med1 low

Risk flags

1 finding

1 high

Data use

9 findings

1 high7 med1 low

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

None cited

#48 · American Airlines

Travel & airline

Privacy policy

Score40.0
Severity1 high10 med0 low

Risk flags

2 findings

1 high1 med

Data use

4 findings

4 med

Cancellation

2 findings

2 med

Gotchas

3 findings

3 med

Protections

None cited

#49 · Frontier Airlines

Travel & airline

Privacy policy

Score40.0
Severity2 high5 med5 low

Risk flags

2 findings

2 high

Data use

6 findings

4 med2 low

Cancellation

3 findings

3 low

Gotchas

1 finding

1 med

Protections

None cited

#50 · Avis Budget Group, Inc.

Travel & airline

Privacy policy

Avis

Score40.0
Severity3 high6 med2 low

Risk flags

8 findings

3 high3 med2 low

Data use

2 findings

2 med

Cancellation

1 finding

1 med

Gotchas

No hidden gotchas

Protections

2 protections

#51 · JetBlue

Travel & airline

Privacy policy

Score36.0
Severity5 high1 med3 low

Risk flags

5 findings

5 high

Data use

2 findings

2 low

Cancellation

No billing surprises spotted

Gotchas

2 findings

1 med1 low

Protections

None cited

#52 · Norwegian Cruise Line Holdings Ltd.

Travel & airline

Privacy policy

Norwegian Cruise Line

Score35.0
Severity5 high3 med0 low

Risk flags

5 findings

5 high

Data use

No data-use concerns flagged

Cancellation

1 finding

1 med

Gotchas

2 findings

2 med

Protections

None cited

#53 · Hilton Domestic Operating Company Inc.

Travel & airline

Terms of service

Hilton Honors

Score33.0
Severity5 high1 med4 low

Risk flags

5 findings

5 high

Data use

No data-use concerns flagged

Cancellation

2 findings

2 low

Gotchas

3 findings

1 med2 low

Protections

None cited

#54 · Electrify America, LLC

Travel & airline

Terms of service

Electrify America

Score29.0
Severity4 high8 med0 low

Risk flags

4 findings

4 high

Data use

5 findings

5 med

Cancellation

2 findings

2 med

Gotchas

1 finding

1 med

Protections

3 protections

#55 · Bird Rides, Inc.

Travel & airline

Terms of service

Bird

Score25.0
Severity5 high5 med0 low

Risk flags

5 findings

5 high

Data use

1 finding

1 med

Cancellation

1 finding

1 med

Gotchas

3 findings

3 med

Protections

None cited

#56 · Avelo Airlines, Inc.

Travel & airline

Terms of service

Avelo Airlines

Score25.0
Severity7 high1 med0 low

Risk flags

7 findings

7 high

Data use

No data-use concerns flagged

Cancellation

1 finding

1 med

Gotchas

No hidden gotchas

Protections

None cited

#57 · SpotHero, Inc.

Travel & airline

Terms of service

SpotHero

Score18.0
Severity6 high5 med1 low

Risk flags

6 findings

5 high1 med

Data use

1 finding

1 med

Cancellation

3 findings

1 high2 med

Gotchas

2 findings

1 med1 low

Protections

2 protections

#58 · Allegiant Travel Company

Travel & airline

Terms of service

Allegiant

Score18.0
Severity8 high1 med0 low

Risk flags

9 findings

8 high1 med

Data use

No data-use concerns flagged

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

1 protection

#59 · Southwest Airlines

Travel & airline

Terms of service

Score15.0
Severity7 high3 med0 low

Risk flags

9 findings

7 high2 med

Data use

1 finding

1 med

Cancellation

No billing surprises spotted

Gotchas

No hidden gotchas

Protections

None cited